In order for any web site to charge one for services or goods, in this case services, what are they legally required to record and produce? I'm having a little trouble wording my exact question so maybe this will help.
The web site in question provides phone service for inmates in correctional facilities and in order for one to receive calls from a loved one in the correctional facility you have to set up an account and attach a phone number to it while loading money for the overpriced service... $5 for 15mins. The company charged me a fee of $5 every time I was to load money on the account which did not show the rate for a call per min and also charged me numerous unknown fees. I could not tell why or how much I was charged which was made worse by their not being a way to track credits and charges to the account. When I contacted customer support they also could not account for the charges and would not refund them, refused to refund my visa purchase, and claims to have no way of producing charges and credits to my account. Their customer service is no help and I'm not sure how to handle the situation.
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posted by isopropyl
on Jun 9, 2013 -
4 answers
Help me find a devilishly difficult online puzzle that I had worked on ~4 years ago. Difficultly: I remember a few of the levels and not much about the name. It's
not the "Impossible Quiz" flash game.
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posted by jorlyfish
on Dec 23, 2012 -
11 answers
You guys are always supersmart and up-to-date with this kinda stuff. Help this semi-retired print designer understand the tablet/mobile magazine biz!
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posted by miss lynnster
on Dec 3, 2012 -
8 answers
Have you ever collaborated on a project with someone you met on Mefi or elsewhere online? How did that happen? Was there something about how the online environment that made it easy to reach out or be approached?
I'm interested in learning what kinds of dynamics or aspects of online communities foster collaboration.
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posted by AceRock
on Oct 21, 2012 -
7 answers
My business is booming and it's driving me crazy! The process that worked when only a few orders trickled in isn't scaling and I am finding myself prisoner to my workflow.
Email and google spreadsheet is clearly not cutting it and I need input on a project management or order system.
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posted by hellodonna
on Sep 20, 2012 -
14 answers
My OkCupid profile--any suggestions? And what's the best way to initiate conversations with women?
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posted by Willpower
on Jun 29, 2012 -
51 answers
Friend and I want to watch movies or video together at the same time. We are separated by several states, but connected by the Internet. How can we make this work?
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posted by ShawnStruck
on Jun 4, 2012 -
7 answers
I am trying to find some good videos (perhaps on YouTube) on avoiding cyberbullying/trolling which are suitable for an older kid. YouTube search just pulls up a hodgepodge of videos, news reports, pointless amateur clips, and so on. Ideally what I'd like is a Yogscast (from Minecraft fame) type of presentation where experienced gamers talk about how to recognize trolling behavior, how to keep others from pushing your buttons, and why it's pointless to engage or retaliate. Parenting and supervision is working to a certain extent, but maybe a video is out there that would help drive the point home. The trolling has been happening mainly on Roblox and Playstation Network.
posted by crapmatic
on May 2, 2012 -
1 answer
Another online dating etiquette question: Is it ever acceptable to contact someone two times before hearing back from them? Or is that creepy?
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posted by seesom
on Apr 15, 2012 -
23 answers
Can you name some digital marketing sales and marketing gurus in the non-profit, charity, NGO worlds?
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posted by metajc
on Mar 27, 2012 -
1 answer
I've had a pre-order with a major UK online retailer for a limited run collectable ornament for a couple of months now, but the 'Due for release' date has been pushed back three times now, allegedly down to manufacturer delivery issues. That wouldn't normally be a problem... but the same online retailer has
exactly the same item (and it's only made by one manufacturer) listed again elsewhere as 'In Stock' - but at more than a 50% markup (£130 as opposed to the pre-order price of £80). Are they doing anything legally wrong here (in UK law), as opposed to just deeply immoral?
posted by timpollard
on Mar 16, 2012 -
7 answers
Have you discovered your child has seen online pornography? What did you do about it?
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posted by amoeba
on Mar 5, 2012 -
25 answers
Should I return these items from Urban Outfitters like the store has requested and pay $60 for postage or keep the items?
As I see it they've helped me out by sending another lot of the same items since the parcel appeared to be lost in the post, but what it boils down to is that I - the customer - will have to pay extra because my parcel took longer to arrive to expected.
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posted by radof94
on Nov 9, 2011 -
18 answers
Is there a (preferably free) online game like Zynga's Adventure World that
doesn't require me to hassle my friends for things to move forward?
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posted by divabat
on Sep 30, 2011 -
8 answers
What kind of online platform can I use to run a PhD writing/goal setting group?
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posted by SNWidget
on Sep 12, 2011 -
6 answers
Where do you purchase your online music? I've been using Amazon since they sell MP3s without DRM. I'm not a fan of the software the provide though.
posted by zzazazz
on Jul 8, 2011 -
24 answers
My friend is currently out serving somewhere in the middle east for the next six months and would like some new computer games to play. The problem is that he has absolutely no internet connection so anything that needs to go online (eg. multiplayer or - more annoyingly - DRM) won't work. What good games can you recommend I buy and post to him?
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posted by mr_silver
on May 19, 2011 -
24 answers
Tell me about some reputable competitors to comScore, the online market research company.
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posted by Mister_A
on Jan 4, 2011 -
4 answers
What are the best online communities for poets? This
previous thread says that poetryslamming was pretty good, but it looks dead now. Are there any others?
posted by yaymukund
on Nov 30, 2010 -
2 answers
A juicy, confessional article I wrote years ago, before the Internet, has been referenced, quoted, and even reprinted online without my permission. Will this hurt me with potential employers? A blizzard of special snowflakes after the cut.
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posted by anonymous
on Aug 27, 2010 -
13 answers
How do I go about searching for an "internet job?" Part of the problem is that I don't really know the term for it, but having asked around there may not be one. Basically, I'm looking for postings for anything from professional blogging to community management to content editing.
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posted by Kattullus
on Jun 21, 2010 -
10 answers
I'm pretty sure that too much internet has fried my brain. If I cut back my time online, is it likely that my powers of concentration will return? And how should I structure an "internet diet" for maximum effect?
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posted by gallusgallus
on Jun 3, 2010 -
19 answers
Why do internet ads load so many different URLs in your browser before displaying the final content?
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posted by cjorgensen
on Jan 25, 2010 -
6 answers
I'm interested in starting an online store that caters to a specific niche. So how do I acquire products for it?
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posted by lhall
on Jan 21, 2010 -
5 answers
How do online drum lessons compare to taking lessons in person? Does it make sense money-wise if both cost about the same?
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posted by seatofmypants
on Dec 8, 2009 -
6 answers
Are there any websites or online resources for people considering a career change?
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posted by reenum
on Nov 24, 2009 -
6 answers
Help! Can I salvage this friendship even after experiencing the searing pain of rejection?
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posted by anonymous
on Nov 23, 2009 -
13 answers
Is there a good website for making
flow charts or
concept maps or
cognitive maps in groups? A group of my students and I will be making a website together, and I am hoping to find a free or low-cost way for all of us to make such a chart together online. This would be to show how all of the sections of the website relate to each other. Any thoughts or experiences with such services would be most appreciated.
posted by tnygard
on Nov 17, 2009 -
11 answers
Am I being unreasonable about how much time my girlfriend spends on online forums and message boards?
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posted by kleenkat
on Oct 11, 2009 -
30 answers
PhotoFilter: I need to create a monthly photo contest for my clients to participate in. Help me find the easiest way to do this.
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posted by SuperErin
on Jun 18, 2009 -
1 answer
Me, being the family resident techie, has been asked to build an online shopping site for an in-law. EASY and FAST is the name of the game...what should I use?
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posted by arniec
on Apr 28, 2009 -
21 answers
Please pass on your favourite online mapping websites, with an emphasis on interactive applications.
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posted by micklaw
on Apr 24, 2009 -
4 answers
Are there any viable work at home [internet] based business to make a few hundred dollars a month?
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posted by blackout
on Mar 23, 2009 -
14 answers
I would like to teach one-on-one computer classes from home (over the Internet). What's the state-of-the-art re: live screen casting?
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posted by grumblebee
on Feb 23, 2009 -
13 answers
I want to sell baked goods via the Internet. Do I have to prepare them in a commercial kitchen, or can I make them at home?
posted by Dansaman
on Feb 10, 2009 -
11 answers
I am looking for some good basic classes/courses in or near San Diego, California on interactive/internet marketing (metrics, e-commerce, channels, website usability, SEO, etc.). Can anyone recommend anything that ends before August '09?
posted by carofowler
on Jan 26, 2009 -
2 answers
I wrote a short humorous topical piece that I would like to get published online. It was in the right format (a short list) for
McSweeney's, but they rejected it.
What other well-read online humor sites accept outside submissions? I am not looking for payment, just to get it published.
posted by espertus
on Jan 17, 2009 -
4 answers
My credit card number was stolen! How do I determine the most likely culprit (or at least how they did it) and try to ensure it doesn't happen again either to me or to someone else?
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posted by attercoppe
on Jan 14, 2009 -
13 answers
