I work full-time in an office of a half-dozen people (in Ontario, Canada if it is relevant). One of the duties in my current job is to reply to general emails to my company's main address and to check the general voice mail... if someone calls after hours or chooses not to be put through to an individual, they can still leave a voice mail on the main number, and the main email is info@[business].ca which gets maybe five or ten questions a day. At the request of my boss, I do these things a couple of times a day, including on weekends and holidays. I am fine with this and I understand the reasoning - sometimes people write or call with a time-sensitive question. This usually takes me ten minutes a day tops (once in while there is a bigger thing and it may be an hour on those days), but it seems not entirely fair that I do this with zero compensation for having to be available for work on my days off. How best to negotiate what might be a better arrangement for this? Or should I even bother? [more inside]
posted by anonymous
on Oct 21, 2013 -
After a successful 20-year career in IT and hitting middle age, I find myself ready to slow down to a potentially unrelated job which has a more leisurely pace and does not require on-call work. While I've resisted burnout over the years, the late nights, bug fixes and fire drills inherent to many different types of DevOps positions like I've been in - spanning hands-on, project management and department management positions at different employers - have really started to get me down. I could afford to take a pay cut, and maybe, in a few years, move. If you've successfully moved from IT or software development into a job that guarantees your phone won't ring late at night, what have you done?
posted by I EAT TAPAS
on Oct 5, 2013 -
I work at home, entirely on the computer, and my employer wants to change the deal so I'm available at a set schedule to do work that must be done quickly, usually in less than an hour. They want to pay me only for the work I do in that time, which means I may be ready and able to work, make what maths out to less than three bucks an hour in a five-hour shift. (Long story, but it wouldn't be realistic to pursue any legal avenues that might exist.) For what it's worth, is this something y'all, friends, family members, etc., have encountered? I'm in the market for some anecdata for possible use in conversations with the employer. Thanks!
posted by ambient2
on Mar 3, 2011 -
I work on a group of 11 developers. Our operations folks work 24/7, and occasionally servers go down or things break and a developer needs to be on-call to support these things. We have an 800 number that forwards to the on-call engineer's cell phone (rotated weekly semi-predictably) and has a centralized voicemail for missed calls. Unfortunately, our current service is a pain to configure and only supports a maximum of 10 forwarding numbers. Do you guys know of any services out there that would do something like what we're doing? I'm not sure what we're paying now, but it's probably under $100 a month.
posted by Plutor
on Nov 17, 2010 -
My job in IT means being on call overnight. Pages come from SMS messages and the occasional phone calls. The problem: they wake up my partner. Help me find a way to wake up when I'm paged without waking her up too! [more inside]
posted by mendel
on Oct 12, 2010 -
UKFilter: What should I ask for when negotiating compensation for being on call as a private school sysadmin? What can they reasonably ask me to give up? [more inside]
posted by ArkhanJG
on Sep 4, 2010 -
Tales of minimum wage intrigue: My boyfriend (let's call him Allen) got a "final warning" letter from his small business customer service job, after very little verbal warnings at all. It is most likely due to his refusal to come in on two of his days off in the last week (once he was sick, and the second time he had plans). He was never told that he is on-call. His co-worker/managerial lapdog has told him that his manager is going to fire him anyway. Should he sign the letter? Do we have a leg to stand on at all? Details of shittiness/small business Machiavellian politics inside. [more inside]
posted by Betty_effn_White
on Feb 16, 2010 -