I am starting a new job tomorrow with a former co-worker with whom I have had a tumultuous past with. She has approached management and stated that she feels uncomfortable and unsafe working with me. What course of action do I take and what should I expect? [more inside]
I've taken over a position as a general administrator of an artist workshop with 400+ members, and set myself the task of automating what is still a manual or paper organisation. Looking for advice on membership software and good practices - getting a bit lost among all the CRM options and features. [more inside]
If you are a writer (nonfiction or fiction), a designer, or a programmer, how do you survive the editorial process with your self-esteem intact? [more inside]
Last week I AskMe'd, thinking software was our problem with becoming a productive tech-support company. Apparently most all of the software acts the same, so the problem seems to be in the management side: how does the physical process of using help-ticket software, and helping people, from the IT Helpdesk end work, and what resources can help teach us to do it right? [more inside]
I’ve been told that my productivity at work needs to improve, and that I should think up three ways in which my manager can measure my productivity and its improvement. Difficulty level: software engineer. Wall of snowflakes inside (longer than expected, sorry folks!) [more inside]
My, very expensive, new apartment has something management calls box bugs and small, centipede-like black bugs. I don't know the name of this second type, they might be the young? Management has promised to call Terminex but they are adamant this isn't roaches and that as it gets colder, they'll disappear. [more inside]
The company I work for has been in the paper-scanner business (and previously microfilm) for years, but this world is moving away from hardware and into software; we're moving from canned air and screwdrivers and into a 'helpdesk' capacity. What software works best to manage this? [more inside]
I'm being crushed under the weight of all the information I need to process. Most of it revolves around my job. I've thought about it ad nauseum, and I sincerely don't think there's the option to just back off from certain responsibilities to lighten my load. Delegation to others is also not an option, at least at the moment. I just have to be able to absorb all the information coming into me, sort it, process it in my mind, generate new thoughts based on it, and then ACT on it. I need some way of keeping this all organized, and it should be malleable and adaptable since things change all the time around here. [more inside]
I'm currently developing 32 ebooks and 32 apps for a Kickstarter, and I'm having a bit of trouble keeping track of all 64 threads. I'm starting to get a better feel for all of the steps involved in developing each of these products, and so I'm wondering if there are tools that might help me keep track of progress on all fronts, keep everyone on task, etc. Alternatively, are there people or services that specialize in this sort of thing and can monitor all the threads of the project and make sure everything is always progressing in some way? [more inside]
I am faced with a hugely exciting, complex, challenging project of my own devising. It's a chance for me to build my dream and ... I'm sitting here crying instead of working. [more inside]
I have been tasked with improving our office’s digital/paper workflow. We have an office of about 30 people and right now all of our documents (contracts, proposals and other text documents) are stored on a shared network drive and it’s up to each user to file their own documents which has led to disorganization. What easy-to-use software or service could we use to systematically collect feedback and approvals on documents, and also store completed documents for future access? [more inside]
I've been tasked with taking over the backup system for a fairly large tech company. The thing is I've never managed anything in my life. It's not that I'm clueless about the technology, but I'm dealing with a mess of barely coherent documentation left by the previous manager and a couple of guys who have a vague idea of how the system works. I've never done any sort of project management before, I've always been working under someone, but now this project is going to be all me. So what do I do here? Where do I start? What tools should I be using? Is there a book or a mooc that tells you how to do this? If I wanted to take a class, what class would i take?
I'm curious to hear how everyone organizes their Facebook friends lists, and how they figure out which posts/content to disclose to which parties. How do you use your lists? What is your system? [more inside]
How can our organization stop people from feeling simultaneously guilty and oversubscribed? [more inside]
I'm the junior member of a 2-person legal team for a government agency. I routinely have to ask people wholly outside my chain of command to do things for me or, more rarely, correct work when it's not compliant with law/policy/practice. I've successfully won over the majority of the staff in my year with the agency, but one staff member is routinely argumentative with me. How do I fix this? [more inside]
What concrete steps can I take to drive change? Have you ever been charge with driving change with little authority involving people who may be more senior than you are? How can I define and solve problems across multiple teams in a chaotic environment? [more inside]
I was recently recruited for a mid-level role at a young startup (tech in development for several years; company has existed for about a year). My gut feeling about the product and the tech is that it's viable. The market is there, and I myself would use the product. This is not the case for 80% of startup products/ideas that I see. I'm not so sure how I feel about the founders or the results of the first interview. [more inside]
I'm an experienced product & "UX" designer who just started a new job (yay!) where the focus in the short term is managing design work done by external vendors & studios. I've done some of this before, but always small scale and usually in conjunction with a project manager who handled most of the time and team management stuff. I need your advice, tips, tools, and other lore on ways of managing design projects like these as I'm in a little over my head. [more inside]
Hi Everyone We need a system to let subscribers manage their own email preferences and category subscriptions. We have 23 categories to select from and would like the email recipients do that for themselves. A good example of such a page is at https://adage.com/help/emailprefs Sendgrid is great, but they can only do a general subscribe/unsubscribe, not a category. We use MailPoet at the moment. Any ideas anyone?
Help me implement GTD in a manageable fashion. I get lost in details, and need help keeping track of the pieces. I have access to web apps and a shiny new ipad air. Snowflakes inside. Tell me what has worked for you, and please offer practical advice. [more inside]
What books can I read about the people side of managing software developers, as opposed to the process side? [more inside]
I took a management role at a fast-growing startup for a mix of good and bad reasons. Eight months into the new role, I'm realizing my boss & I have very different styles, that the expected "management perspective" and accompanying behaviors feel itchy. I don't want to leave the place — I just don't think I like a situation where I'm constantly managing up, down and sideways. How can I get out of this without having to leave altogether? [more inside]
I am looking for classes/training on project management (PMP). [more inside]
I'm much of the way through building a TRS Drawbot robotic arm thingy, and I need to buy cable organizer / management clips more or less like this that are large enough to hold a sharpie (or similar-sized) marker. The Make Magazine project was sponsored by a US retailer that doesn't exist in Canada, and I'm having trouble locating an equivalent or serviceable substitute on short notice here. If you've seen these or something that you think would work in a pinch around - at a national chain, or somwhere in the downtown/East end Toronto areas - I'd really appreciate your help! [more inside]
My husband and I own and manage a small farm, where we raise heritage/organic-fed/pastured/blah blah pork, beef, lamb, goat, poultry, etc. We sell cuts of frozen meat by the pound at farmers' markets and direct to consumers via a CSA-type model. However, we have nothing in place for managing what we have on hand, other than vague "I think the bacon was in the bottom on the left side, there should be enough for market today"-type information. We clearly need to get some kind of inventory management in place. [more inside]
I recently met someone who is an Agile product manager, and he seems to have my dream job. I love meeting and talking to people, translating layman's speak and understanding into tech speak and vice versa, and I love an everchanging, fast-paced job where you actually *work.* How do I get into this? (Longsplaining background follows.) [more inside]
Made a joyful career change and now work in recruitment. My new job requires logging of all interactions into a CRM. I also have a paper notebook. Things go into the paper notes but do not always end up on the computer. I estimate I am not accounting for 40% of what I could get credit for. I think that the notebook being an actual book matters. I have started setting appointments to remind myself of mundane activities, but that is not enough. Has anyone abolished taking written notes in pursuit of putting everything onto a computer? What has kept you going?
Trying to remember a team-building game I played maybe a decade ago, so I could maybe re-construct it and play with friends. [more inside]
My manager is very hands-off and this is not going to change. How can I get better at managing myself, when I would prefer an environment with more direction and feedback? [more inside]
I'm in my first year as a principal at a special needs high school and recently, the school director (above me organizationally) hired a new teacher who isn't quite fitting in. Far too many staff members have approached me and basically, this new teacher is pissing a lot of people off. It's not worthwhile to get into specifics, but it is fair to say that their issues are valid and this new teacher acts like a know-it-all, she's fairly abrasive and dismissive to seasoned staff. These teachers are well-respected in our field and great at their jobs. [more inside]
So, I manage a business. I’ve had general management experience in the past, but it didn’t translate particularly well to this job. I feel like I’m in over my head and need advice. [more inside]
When I encounter a problem that I want to improve my management of, what is a better strategy than, "find book on Amazon/ order book/ never read book or only read 1st chapter? [more inside]
Please help me figure out what direction my career could or should move in, based on my current job as Product Manager, my skills, and my strengths. [more inside]
Currently, I'm the "Office Manager" for a large, family-run restaurant that employes 170+ people. I am in charge of Design (internal/external, web, print, etc - this is actually what I have my degree in), limited PR (we have an external firm that I liaise with, I do all social media and PR asset management), Bookkeeping/Payroll/Accounts Payable, Limited HR (onboarding new employees, helping to create and maintain training materials, but no hiring/firing/discipline), IT/Tech Support, Project Management, Answering Phones/Reservations, etc etc... oh, and managing the actual office, too (ordering supplies, filing, printing menus, fixing the copier, what-have-you). I need a better job title. [more inside]
One of our sales reps is retiring in two weeks and I am to take over his accounts and duties. The problem is he isn’t exactly helping with the transition process. How do we motivate him to help us prepare and be ready for his exit? Right now we might end up high and dry without access to important information we need to work after he's gone. We need to know what is going on with the accounts and everyone we should be working with. [more inside]
Some years ago, I read about a study on workplace productivity, set up to test the effect of a new office layout (or perhaps some other physical feature of work environment). They changed to the new layout, and productivity jumped up. Over the following months, however, productivity tailed off to the original levels. So they changed the layout back to the original one. Again, productivity spiked suddenly and gradually declined back to the baseline. It was concluded that, whatever the relative merits of different office arrangements, the very act of making a change causes a temporary productivity increase. Does anyone know where I can find this study? [more inside]
Running a small business and I need to strike the right balance between being available and growing my business. [more inside]
A friend runs a small professional organization with about 60-80 members, and is looking for a way to more easily manage membership. She is hoping to find software or a web service designed to do these things:
- Most importantly: allow members to pay an annual membership fee online. She also needs to be able to look up who has paid and who hasn't.
- Allow members to log in and update contact information and other info (such as number of accredited hours).
- Email all members, download a list of members, and so on.
My responsibilities at my job have slowly but organically grown until they are more than I can handle alone. Fortunately, my boss is very good at giving me people to do things for me. Unfortunately, I am having a hard time transitioning from the paradigm where I hold absolutely everything in my head, so I end up farming out simple tasks but then staying late putting a finished product together. How can I learn to divide work among multiple people successfully? [more inside]
What does "Project Management Light" look like? Are there good resources out there team members can read/watch/etc? Background and requirements inside. [more inside]
I'm looking for some software that will help me manage a small artwork rental business. I've been looking at library systems, since the sign out/sign-in concept is the same, but none of them seem to offer the ability to charge a fee to sign items out or keep track of fees owed to artists. Any suggestions? [more inside]
I'm considering further education, and I'm looking at either an MBA or MS in Operations and Engineering Management. I've already got the MSME and significant aerospace product engineering experience, and MSOEM would help give me a leg up to Engineering Manager or Chief Engineer. But an MBA would be a more business-focused curriculum, which could help me leverage my experience and knowledge into perhaps a wider field. So, which one gets your vote, and why? How much of a factor is the choice of school? What other questions do I need to ask? (Assume that tuition is not a factor.) [more inside]
My company is becoming more focused on billable hours and resource allocation and I an sinking. Please help me stay afloat. [more inside]
I need to pay someone to keep me organized and contact other people for me and sort of, well, bully me into staying on task. But I don't know what sort of person that is. Who am I trying to hire? Details below. [more inside]
I'm petite, younger, female and upper management in a male-dominated physical line of work. Several of my colleagues and employees regularly make casual friendly but slightly condescending comments to me. I generally push back pretty firmly with employees and ignore it from colleagues, but I feel uncomfortable and am unsure if MeFi might offer some better tactics for responding. [more inside]
I work for a large government agency where the "management cadre" is separate from the "professional cadre." Top- level professionals make as much or more than managers, at least up to the middle levels. More and more people are deciding to stay in their professional or "field" jobs, so managers are now coming from outside, with little substantive experience, and get overwhelmed almost immediately. When they founder, as is more often the case, there are few ambitious people under them looking for an opportunity to shine by taking on extra responsibilities, so they just keep chewing up the scenery. The fact that it is next to impossible to fire anyone at any level for any reason means there is little incentive for anyone to change, and the crappy economy means nobody wants to let go of a good salary, not to mention a great pension. Lather, rinse, repeat. Have you ever been part of this dynamic, and if so, how did you handle it? Have you ever seen an organization dig itself out once the situation got to that point? What constructive actions can the professionals in this scenario take, short of taking on responsibilities that don't belong to them ( and that they don't have the authority to carry out anyway)? [more inside]
I work in a small business that reflects a lot of the same problems I've seen in other groups when they try to be productive. You get some people in a room with an intent to create an outcome, a project that is going to take considerable amount of time, thought, resources and creativity. Just getting people to stick to one single discussion thread in this large project becomes practically impossible. How do groups collaborate successfully to create an outcome that is worth the effort? [more inside]
I am a senior technical specialist in my company, and I've been asked to manage a small team. This is being sold to me as a great development opportunity, lots of prestige, greater authority and decision-making power, etc. etc.. While that all sounds great, it's a line management role. It's not that I'm not a people person, but I feel that it's not the right time in my life to be taking on a major new responsibility. How do I politely and constructively turn down the "opportunity"? [more inside]
After a crazy Kickstarter adventure, I suddenly find myself with ~65 products to create, 2000 customers to send them to, and loads of information (names, email addresses, shipping details, order selections, order fulfillment status, funds donated) from 4 different sources (Kickstarter surveys, Surveymonkey.com, paypal.com, private emails). I need some way to keep track of all of it, so that I can easily find and export information (Who ordered product X? Who ordered product Y and hasn't yet had that order fulfilled), easily change entries (Customer B: Can I switch from product X to Y?) and easily add entries (New customer C). What's my best bet?
I'm a Project Manager at a web company that makes websites, apps, etc. We are pretty small so any solution needs to be affordable and easy to use. There are so many project management tools out there and we have evaluated many. I have a short list of things I'm looking for which I'll outline inside but mainly there seems to be a lack of resource management at an hourly level. So, either that is too high level for the price/ease of the tools we are looking at, or people are managing that some other way. Data and management geeks, please help!! [more inside]