I will be managing a remote Indian Infrastructure Support Help Desk. Not a call center, but we'll be handling all Tier I issues for Desktop and NOC operations for a major US client. I'm trying to come up with a document to detail the *"best practices" for connecting to their network*. [more inside]
posted by PetiePal on Mar 11, 2013 - 1 answer

What are some great books/resources for really learning and getting a master on Project Management? [more inside]
posted by PetiePal on Jun 29, 2012 - 5 answers

How do I win friends and influence people when I don't know what they look like? My new job requires me to manage client projects remotely. Most of my time with clients is spent either in conference calls, one-on-one phone calls, or communicating through email and Basecamp. I usually have no idea what these people look like. As a project manager I need to keep the client moving towards the finish line by making decisions quickly and getting things done on time. My question is two fold: 1) How do I motivate and influence a team that works for another organization?, and 2) How do I best do this being remote? I am looking for techniques and tools that will help me be an effective, remote, 3rd party project manager. If it matters I work for a Software as a Service company. My clients are implementing our software on their websites. The client may or may not have a dedicated project manager. Help me drive things forward!
posted by jasondigitized on Apr 20, 2012 - 15 answers

I'm about to become a project manager for the first time. Help! [more inside]
posted by anonymous on Sep 15, 2011 - 11 answers

Your experience with Collabtive: I want to know. Should I put up with it for a month and a half, or go with the Bugzilla I already have? [more inside]
posted by brainwane on Mar 12, 2011 - 2 answers

If you work at a small ad agency (print / interactive), what software do you use to manage the place? [more inside]
posted by jenkinsEar on Jul 23, 2010 - 6 answers

What time/project management software or sites might be able to help me view my week in hourly clumps and allow me to check off completed tasks or monitor their success? I've tried a number of GTD services, but none of them has been quite right, so I'm looking for suggestions. [more inside]
posted by metalheart on Nov 29, 2008 - 6 answers

I'm about to receive a large chunk of code for a nearly code complete web app from several consultants and have been tasked with assuming the knowledge transfer. What questions do I ask? [more inside]
posted by furtive on Jun 27, 2007 - 4 answers

I need a CMS recommendation. I've been asked to find and set up a suitable content management system to be used by software and hardware developers for a project here at work. It needs to have good CVS and bug tracking modules. [mi] [more inside]
posted by sanitycheck on Nov 17, 2004 - 5 answers