I've been tasked with taking over the backup system for a fairly large tech company. The thing is I've never managed anything in my life. It's not that I'm clueless about the technology, but I'm dealing with a mess of barely coherent documentation left by the previous manager and a couple of guys who have a vague idea of how the system works. I've never done any sort of project management before, I've always been working under someone, but now this project is going to be all me. So what do I do here? Where do I start? What tools should I be using? Is there a book or a mooc that tells you how to do this? If I wanted to take a class, what class would i take?
I am looking for informed opinions and articles on why we are so bad at estimating our time on projects, specifically from an IT project management-perspective. [more inside]
I will be managing a remote Indian Infrastructure Support Help Desk. Not a call center, but we'll be handling all Tier I issues for Desktop and NOC operations for a major US client. I'm trying to come up with a document to detail the *"best practices" for connecting to their network*. [more inside]
Help me plan a Tier I HelpDesk implementation/startup/Scope [more inside]
Advice wanted: I'm moving from being the "IT guy" in 4 man company to IT managment in a large ogranisation (60k+ employees). [more inside]
What should I know for my first project management interview? [more inside]
TechFilter: I'm part of a medium-sized IT support company and we're looking at some new helpdesk/workflow management software. What advice can you give on your setup or software you are currently working with? [more inside]
My company is looking for a comprehensive package to manage our IT company, which has grown 1000% over the past 4.5 years. I believe we have outgrown our existing solution. It has to be scalable, user friendly, integrate with Quickbooks, ideally would integrate with Kaseya, and generally be a very full solution. Honestly, Autotask is the best thing we have found, but it is not an option as we cannot host it ourself. Outsourcing all client data to another company means we are beholden to that company for life and that is not an option. We tested Commit but the web interface just wasn't robust. The program itself was very functional, but the interface would lead one to believe that it was intended for smaller shops so we are going to stay away from it. All suggestions and critiques are welcome.
I'm starting to have trouble with stress from being perennially "on call" in my IT position. I need some advice on how to deal with it. [more inside]
What is the best way to raise the issue about an incompetent CEO or the best strategy to work without being bothered by one? [more inside]
Is there an IT Management Forum? [more inside]
I'm 3 years out of college, and unemployed again. I feel like I should go back to school, but what for??! [more inside]
Calling all IT professionals! Teflon recruiters! Scrum masters! Project overlords! I'm curious about the current state of certifications. PMP, CAPM, Six Sigma BB, CSP, that kind of thing. [more inside]
How do you deal with companies that are badly managed? Are all companies badly managed? Is the "real world" just an endless fight to try and get things done? [more inside]
How do great I.T. Managers run their departments? I am looking for a playbook on how to run a steamlined I.T. department for an organization of 500-1000 people. McDonalds has a handbook on running a restaurant from soup-to-nuts. I want the same for an I.T. Department. I have searched the Web and Amazon and cannot practical, tactical information on managing an I.T. department. I can easily find literature on high-level concepts like ITIL, SOA, and 'Runnng I.T. Like a Business', but nothing practical like 'How to run a helpdesk', 'How To Keep Track of Software Licenses' or even 'What does an I.T. Manager really do?'. What are the things that your I.T. department does that make them great? How do I get a blackbelt in I.T. Management?
Any tips for transitioning into management in I.T.? [more inside]
I am moving into a IT Manager / CTO role for a company of about 200 people and am looking for advice, books, and websites on how best to manage a IT department. Most of the stuff I have found is geared toward very large organizations. Implementing ITIL and SOA is a little hardcore for an organization of my size. I am looking for straight-forward best practices for things like asset management / inventory, desktop management, security / audit, helpdesk, etc. etc. Anybody out there already doing this successfully? Any good blogs or websites other than TechRepublic. I am looking for real-world solutions and not a bunch of frameworks and jargon.