How do I win friends and influence people when I don't know what they look like? My new job requires me to manage client projects remotely. Most of my time with clients is spent either in conference calls, one-on-one phone calls, or communicating through email and Basecamp. I usually have no idea what these people look like. As a project manager I need to keep the client moving towards the finish line by making decisions quickly and getting things done on time. My question is two fold: 1) How do I motivate and influence a team that works for another organization?, and 2) How do I best do this being remote? I am looking for techniques and tools that will help me be an effective, remote, 3rd party project manager. If it matters I work for a Software as a Service company. My clients are implementing our software on their websites. The client may or may not have a dedicated project manager. Help me drive things forward!
posted by jasondigitized on Apr 20, 2012 - 15 answers

Best email and task management to communicate and track medication schedule of elderly mother. [more inside]
posted by jcbach on Jul 28, 2010 - 4 answers

I am looking for an email management program (like campaign monitor) that also includes email analytics (like google analytics) and project management tools (like basecamp). I am in a small marketing department at a non-profit that relies heavily on email (100K+/month messages sent). My google-fu has failed me so far, I can't find anything that has all three components. Does anyone know of a one stop shop that does this? Also open to a using several programs as long as we can get them to work with each other.
posted by Incy on Oct 21, 2009 - 6 answers

ExchangeFilter: any centralized signature/logo/disclaimer management tools you can recommend? I'd rather not go desk to desk to add a logo. [more inside]
posted by bartleby on Jun 19, 2008 - 7 answers

What do you do when email is just too clumsy and slow for communicating to colleagues, is there a better way? [more inside]
posted by jacobean on Jul 24, 2007 - 12 answers

I am building a website for a nonprofit and they want to have a volunteer sign-up form on their site where the input can easily be turned into an e-mail list. [more inside]
posted by JuliaKM on Apr 22, 2006 - 6 answers

What practices/ tools do you use to ensure you reply to important e-mails within a respectable amount of time, while still having a life? [more inside]
posted by skylar on Apr 25, 2005 - 18 answers