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Debit cards compromised twice - what's the deal here?

Today, my bank's fraud detection department gave me a call - apparently, somebody had attempted to use my debit card for a purchase in Colombia. I live in London, UK. This is an annoyance, but it's particularly worrying because something similar happened less than two months ago - they called me up and said that although my card hadn't been used, they had information that it may be compromised. The card that was used in Colombia today was the replacement, which I've had for only a few weeks. My money is safe and my card has been cancelled (again). But my main concern is HOW this has happened - keylogger? Dubious, but legit-seeming site? Compromised wifi? And how do I keep myself safe in future? [more inside]
posted by Ted Maul on May 5, 2013 - 15 answers

 

Best PC Support Utilities?

What are your list of the most essential PC support utilities? [more inside]
posted by cjorgensen on Apr 28, 2013 - 11 answers

ghost skype? malware?

A few minutes ago, my macbook pro (OSX 10.6.8) played what I think was the Skype incoming call chime. I didn't think Skype was running, and as I was Cmd-Tabbing through applications to see if I'd accidentally left Skype turned on, the webcam light briefly flashed. Skype wasn't running, but I double-checked by starting Activity Monitor, and didn't see any processes with Skype in the name. I'm not totally sure it was the skype chime, because I don't use skype often. I do have google chat running in gmail with video chat enabled, but there were no visible notifications in the gmail window. I suppose it could've been a deceptive flash ad in a browser tab, but it's the webcam light that creeps me out. Any ideas what might have happened? Should I find a malware scanner? Is that even a thing? The last ask.metafilter match for "osx malware" is almost 2 years old.
posted by moonmilk on Mar 14, 2013 - 4 answers

How can we trust open source software?

Open source software is considered trustworthy because anyone can validate the source code and hold the developer accountable. Usually developers will also make compiled binaries available for convenience. How can we know that these binaries are compiled from the same source code the developer published, and not a malicious variant of it? [more inside]
posted by The Winsome Parker Lewis on Feb 26, 2013 - 17 answers

Need help with technology in China (and Japan).

I leave for a two week stay in China (Beijing), on Friday. I would like to take a laptop with me. I have heard however, that there is a significant risk of becoming infected with malware or spyware. Is this true? I will not have the laptop on me at all times. [more inside]
posted by oddman on Feb 25, 2013 - 4 answers

The "FBI" wants $200 from me.

Can anyone help me with a malware problem in system 7, possibly related to a recent ransomware attack? [more inside]
posted by Huplescat on Jan 30, 2013 - 16 answers

OMG!!!! You won't believe what this seventy-two-year-old grandmother did!

Mom was clickjacked on Facebook. The fake "video" is embarrassing, NSFW, and clearly spam. But she can't see it on her timeline or in her news feed in order to remove it herself. How do we remove it so it doesn't show up in all her friends' newsfeeds? [more inside]
posted by anonymous on Dec 6, 2012 - 4 answers

Malware on Android tablet?

I was browsing reddit on my Android tablet and had opened a number of tabs in the background in Chrome; I noticed that one of them had downloaded an .apk file (333s111.apk, the only other reference to which is here). I didn't run the .apk and deleted it straight away via the File Manager. I didn't see any evidence that it installed itself, or did anything malicious, and I don't have that option that allows non-Market apps to install themselves turned on. [more inside]
posted by alby on Nov 10, 2012 - 1 answer

ThorConnWndClass is getting serious

ThorConnWndClass is getting serious. Anybody have a solution? [more inside]
posted by aqsakal on Oct 9, 2012 - 15 answers

Not so funmood

How do I completely remove the funmoods search toolbar from Windows 7? [more inside]
posted by Bonzai on Aug 18, 2012 - 10 answers

Keeping a laptop cool

How can I stop my laptop from shutting down unexpectedly while I disinfect it? [more inside]
posted by feelinggood on Aug 5, 2012 - 9 answers

Invasive, external banner ads that won't budge are harshing my Netflix buzz.

How do I get rid of these banner ads in Netflix (below which say "Ads not by this site")? [more inside]
posted by lovableiago on Jun 29, 2012 - 8 answers

Help with stubborn malware redirect.

Help removing a particularly stubborn piece of Malware. It's appears to be a rootkit that causes a Firefox redirect.(details inside) [more inside]
posted by Raichle on Jun 22, 2012 - 17 answers

WTF FdjLmAi.exe

Anyone have an idea what FdjLmAi.exe is? [more inside]
posted by edgeways on May 21, 2012 - 9 answers

Why isn't my web host trusted?

Free web host advice needed [more inside]
posted by hworth on May 9, 2012 - 7 answers

My Mac has become a host for infected Windows office documents. I have hundreds of Office documents with other people's Windows viruses on them. Help!

My Mac has become a host for infected Windows office documents. I have hundreds of Office documents with other people's Windows viruses on them. Help! [more inside]
posted by wingless_angel on Jan 11, 2012 - 12 answers

JS/blacoleRef.Q Trojan

My computer was just infected with the JS/blacoleRef.Q trojan. Microsoft Security Essentials was able to flag and quarantine the infection and allow me to download and install the latest malware definitions, (mpam-fe.exe), disconnect from the web and do a full system scan. Another computer was used to go online and research JS/blacoleRef.Q. This trojan was described as not being removable by (most?) anti virus programs. The registry changes that were expected from this infection were not present. A change in a quarantined Firefox file located in my Application Data file had been removed. This system was infected when I clicked on a photograph while doing a Google Image search for plumbing fittings. How can I find if this trojan is still present and active in my system? How, if it is still active in the system, can it be removed? I am very uncomfortable about making changes in my registry. I am also uncomfortable with making random selections of malware removal tools on the web. Help!
posted by Raybun on Dec 31, 2011 - 8 answers

I has a malware

My WordPress site got hacked. Who can I pay to fix it? [more inside]
posted by eugenen on Dec 15, 2011 - 3 answers

How to keep my computer safe.

What do I *really* need to do in order to keep my computer reasonably save from malware and intrusions? [more inside]
posted by lord_yo on Dec 10, 2011 - 23 answers

DO NOT CLICK the yellow triangles, they're MALICIOUS CODES

How should I best amuse myself at the expense of fake tech support scammers? [more inside]
posted by flabdablet on Dec 7, 2011 - 40 answers

OpenOffice's evil twin

What the heck is OpenOffice.fm, and did this download damage my friend's computer? [more inside]
posted by Salvor Hardin on Nov 24, 2011 - 10 answers

I need to make my parents' computer father-proof.

How do I keep my father from wrecking his computer - again? [more inside]
posted by koucha on Nov 7, 2011 - 27 answers

Remote Offline Malware Scan

Remote offline malware scan; What would be the best tool / technique to complete such a scan correctly & completely? [more inside]
posted by Pontifex on Oct 20, 2011 - 6 answers

I'm going to war with a Level 84 Adware Injector, help me destroy it

Some adware is injecting this javascript code into page source on my Firefox. Help me find it. [more inside]
posted by Senza Volto on Oct 7, 2011 - 16 answers

Is this a real Google thing?

Is this a real Google-thing or some kind of malware scam? Google search suddenly isn't working for me, sometimes. [more inside]
posted by Corvid on Sep 24, 2011 - 28 answers

Back off, Zuckerberg.

I hate intrusive facebook. My favorite facebook blocker is 3 versions of firefox behind and doesn't appear to be actively updated anymore. What's more, with the latest redesign, FB has a new social plugin thing on other sites that I can't figure out how to block. What's the best way to keep facebook and its assorted APIs, plugins, sniffers, trackers and malware on its own damn webpage?
posted by T.D. Strange on Sep 22, 2011 - 13 answers

How to get rid of phishing software?

Is someone scamming me? [Mac spyware filter] [more inside]
posted by fritillary on Sep 13, 2011 - 15 answers

How was Gmail hacked?

How is my child's Gmail account being used to send spam to his contacts? There has, according to Gmail's Activity Information, been no access from any IP address not known to me. [more inside]
posted by MarkWBennett on Sep 12, 2011 - 22 answers

PC trojan

I ran the Yahoo spyware scan yesterday on my PC on impulse and after it ran the quick version, it recommended a full scan, which I ran. It found two "objects" of a trojan named Kollah. [more inside]
posted by longsleeves on Jul 10, 2011 - 6 answers

Wolf in Sheep's Clothing

My PC is running slow. So I went to ProcessLibrary.com to check the programs running in task manager. I've also got Malwarebytes and AVG Anti-Virus running. But these programs aren't impenetrable. Consequently, I've learned there are many legitimate programs that have double identities. [more inside]
posted by CollectiveMind on Jun 27, 2011 - 14 answers

Malware - can't open some configuration dialogs/windows

Windows XP. I can't get my Date/Time dialog to popup when clicking the clock, nor the video card/monitor properties to pop up (when right clicking desktop and choosing "properties"). I also have auto updates not being allowed to be turned on (or rather, the service is on, but in the control panel it says it can't be turned on). I think i got hit w/something a while back, but everything I've done to fix it isn't working. [more inside]
posted by symbioid on Jun 27, 2011 - 28 answers

Is this malware?

Is this malware, and what do I do to handle this?? Long, convoluted problem inside. [more inside]
posted by dunkadunc on Jun 15, 2011 - 7 answers

Windows EFS locking me out of my files. What to do?

Windows XP is denying access to EFS encrypted files for seemingly no reason. Please help. [more inside]
posted by Bangaioh on Jun 9, 2011 - 13 answers

How do I protect my PC while surfing the net?

Please tell what I can do to be safer while surfing the Internet. I barely escaped a virus I got while surfing with the latest version of Firefox on a completely updated and patched Windows XP machine. [more inside]
posted by 14580 on Jun 8, 2011 - 17 answers

The war escalates.

Help me find the right countermove in the war on malware. [more inside]
posted by Obscure Reference on May 31, 2011 - 5 answers

Rogue Software Removal

My networked work PC was infected with what appears to be XP Shield. Questions about this specific piece of malware... [more inside]
posted by Dr. Zira on May 26, 2011 - 10 answers

I'm keeping these Windows closed, getting bars installed

I got a new Windows machine. It's been a while since I used Windows (never Windows 7). What do I, as someone paranoid about viruses and malware, need to download and set up in order to be 99.99% sure that nothing untoward happens to my machine? [more inside]
posted by Busoni on May 25, 2011 - 21 answers

How to get rid of malware on an external drive?

What's the best way to target malware/spyware when it's on an external drive? [more inside]
posted by lemniskate on May 4, 2011 - 3 answers

Ach I'm an idiot

After 10 years of being blasé about downloading dodgy stuff from wherever I pleased, I've just messed up my computer in a single mouse click. It won't start up now, even in safe mode. How can I fix this? [more inside]
posted by cincinnatus c on Apr 16, 2011 - 12 answers

FFFFFFFUUUUUUUUUUUU

I've got a nasty bit of malware. How do I get rid of it? [more inside]
posted by TheWhiteSkull on Apr 14, 2011 - 15 answers

McAfee Anti-virus protects us from jokes?

I was surprised to find an option in the McAfee anti-virus enterprise management software, that "jokes" are a category that they block (screenshot). What sort of jokes? Are any of these jokes awesome and/or funny? [more inside]
posted by yeahyeahyeahwhoo on Apr 7, 2011 - 5 answers

Yahoo Toolbar Redirect: Is it the router?

Do Cisco/Linksys routers sometimes redirect you to a Yahoo Toolbar download page when you try to go to Google, and if so how do they get away with it? [more inside]
posted by miyabo on Mar 25, 2011 - 10 answers

Is it safe to access my bank account after malware infection?

Is my password safe after a "System Tool" malware infection? Can malware (system tool) use a proxy or key logger or otherwise detect bank account passwords accessed with the (hopefully previously) infected computer. How can one be sure the infection is totally removed? xp fully updated, avg free, scanned and cleaned following these instructions
posted by flummox on Mar 24, 2011 - 3 answers

Plz help me determine if my puter is infected.

Malware. WIN7. Walked back into my house after UPS delivery gave me package, checked email, "Oh, look -- UPS is tracking the delivery. Cool." And I not only opened the email but clicked on the executable. [more inside]
posted by dancestoblue on Mar 23, 2011 - 16 answers

LMIR0001.tmp.bat.js

What the heck is LMIR0001.tmp.bat.js?? [more inside]
posted by Jackie_Treehorn on Mar 15, 2011 - 8 answers

Can this be fixed?

Help with malware, please? [more inside]
posted by lagreen on Mar 6, 2011 - 9 answers

Just how light is Silverlight

Does enabling protected content in Silverlight install anything nasty? [more inside]
posted by still_wears_a_hat on Jan 30, 2011 - 2 answers

NoScript failed me and left: what do I do now?

How paranoid should I be about my Windows XP Pro machine after hitting a dodgy site with Firefox 3.6, scanning with Microsoft Security Essentials, updating NoScript, scanning with MSE again, and finally using Windows to restore to yesterday's restore point, about 18 hours before hitting that site? Firefox is now missing NoScript completely, but it's been installed for weeks and surely should have been here yesterday morning. Has there been a known issue with NoScript, or am I just a special (and dim) snowflake? [more inside]
posted by The True Wheel on Nov 26, 2010 - 14 answers

How is spyware formed? How computor get varus?

Why do people create and use viruses/spyware/malware? [more inside]
posted by windbox on Nov 23, 2010 - 13 answers

I have an internet-STD. Help me find the cure.

I have picked up a virus of some sort that is redirecting me to other websites in Chrome. How do I get rid of this thing? [more inside]
posted by anonymous on Nov 13, 2010 - 6 answers

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