I flew with JetBlue last month. Some small items were missing from my luggage when I arrived at my destination. I am trying to figure out how far I want to go with this to try to 1) get reimbursed for lost/stolen items and 2) get them to make their legal documents reflect their actual policies. I'd like some advice from people who have dealt with airlines and their luggage policies to help me strategize. [more inside]
posted by jessamyn on Jun 27, 2007 - 30 answers

My sister had the worst travel experience the other day, resulting in an airline losing her carry-on bag. Her carry-on! She's been playing mad phone-tag with ambivalent airline personnel, but I'm wondering if anyone has any experience or advice that would help her. [mi, natch] [more inside]
posted by kittyb on Dec 24, 2004 - 12 answers

One of the airlines I flew yesterday lost my bag. Best practices for getting it back? [more inside]
posted by lbergstr on Dec 24, 2004 - 2 answers