In order for any web site to charge one for services or goods, in this case services, what are they legally required to record and produce? I'm having a little trouble wording my exact question so maybe this will help.
The web site in question provides phone service for inmates in correctional facilities and in order for one to receive calls from a loved one in the correctional facility you have to set up an account and attach a phone number to it while loading money for the overpriced service... $5 for 15mins. The company charged me a fee of $5 every time I was to load money on the account which did not show the rate for a call per min and also charged me numerous unknown fees. I could not tell why or how much I was charged which was made worse by their not being a way to track credits and charges to the account. When I contacted customer support they also could not account for the charges and would not refund them, refused to refund my visa purchase, and claims to have no way of producing charges and credits to my account. Their customer service is no help and I'm not sure how to handle the situation.
posted by isopropyl
on Jun 9, 2013 -
I've had a pre-order with a major UK online retailer for a limited run collectable ornament for a couple of months now, but the 'Due for release' date has been pushed back three times now, allegedly down to manufacturer delivery issues. That wouldn't normally be a problem... but the same online retailer has exactly
the same item (and it's only made by one manufacturer) listed again elsewhere as 'In Stock' - but at more than a 50% markup (£130 as opposed to the pre-order price of £80). Are they doing anything legally wrong here (in UK law), as opposed to just deeply immoral?
posted by timpollard
on Mar 16, 2012 -
I plan to talk to a lawyer about this but right now, I'm doing my research and would like to reach out to the MeFi community for advice. [more inside]
posted by wesker
on Mar 27, 2011 -
If you let a subletter use the internet connection that's in your name, what are ideas for holding them to a promise that they won't do things that could get you sued by the RIAA (or arrested)? Is there any legally meaningful way to notify an ISP that Person X, not you, will be the connection's sole user for X months? This will be wired DSL (no wifi).
posted by sparrows
on Nov 24, 2007 -
I'm considering starting an adult internet dating service in the US. What legal implications do I need to consider? (Some mildly NSFW details follow). [more inside]
posted by treepour
on Jun 19, 2007 -
I purchased a service to deliver traffic to one of my web sites. I know it reeks of scam, but I was curious. That's beside the point.
The terms of service don't state anything about the timeframe in which that traffic will be delivered. It's come in dribs and drabs (then entire purchase would take years, literally, to be delivered). And their stats do not match mine. Every single day shows them delivering more traffic than my whole site gets.
That said, I have two questions.
1) What is the legal basis for timely delivery of such a service, given that timeliness is not discussed in their terms at all. There ought to be a reasonable assumption of how long they have to perform their service, right?
2) Since legal action is not a reasonable option (it would cost more to get a refund than the refund is worth), what are some ideas for completely legal ways I could put a spotlight on this company's potentially fraudulent but certainly terrible service?
posted by JWright
on Jan 25, 2007 -
I have an 11 year old son who is active in a couple of Yu-Gi-Oh message boards. There are a group of people who frequent these places and post inappropriate web links on occasion. One time, someone posted a porn site disguised as a harmless link. Doing that seems like there is a some kind of law being broken yet I did not know where to turn to report it (yeah, like going to the city police will really help...pppthhh). Another time, someone posted this link (this just can't be legal):
My kid was very upset about the bonzai kitty thing and the porn. I want to be able to do something about this but do not know what, where, how. I am wondering if there is an online mechanism to turn to. These Yu-Gi-Oh sites are otherwise great for my kid and I do not want to restrict his access just because of a few perv's and/or freaks.
posted by SparkyPine
on Apr 22, 2005 -