Someone died and willed me a helpdesk... Ok, not really inherited, but in my current job I am now responsible for helping our helpdesk grow and run more smoothly. It's work that I enjoy. What I am missing, however, is an online forum or mailing list that allows me to communicate with other helpdesk managers and planners. I have looked around in various places, but have come up dry. Does anyone know of any resources along these lines?
posted on Feb 16, 2008 - 13 answers
What should I install on my sister's computer when we meet up for an hour or so; in two categories free and not-so-free [more inside]
posted on Jul 16, 2007 - 19 answers
My HP Pavillion dv4000 is not allowing me to log into the computer. It did this once before saying i lost my password and i had to have my ex do some trickery and it was fine. Now it is doing it all over again. This time I did not have a password..it has just locked me out completely. [more inside]
posted on Jun 17, 2007 - 9 answers
Please help me figure out why my computer stops reading my 1TB WD My Book Premium II external storage thinger before I punch it. [more inside]
posted on Jan 9, 2007 - 8 answers
MacFilter - How do I remotely work with Macintosh PC's? [more inside]
posted on Sep 14, 2006 - 8 answers 
I work partly as IT/network support for a company whose focus isn't specifically IT. As such, most of the employees are not very knowledgeable in this area and come to me for help on fixing issues on their home computers. I'm not really into this, but I'm not sure how best to decline to help. I don't mind advising people on things, but when they ask me to go their house to fix their home computers I balk. Today, someone asked how much I charged to "reformat" their hard drive, which I suppose is better than just asking if I can fix something, but what if I don't want to run a half-assed consultancy?
On the flipside -- if I did want to start charging, what do you think would be a normal rate for this kind of stuff? Should I bother setting up a business name? I had thought about such a business before I got this job, but now that I'm a full-timer, I'm not sure I have the interest in doing this as a sidejob.
posted on Dec 29, 2004 - 17 answers
Computer fixing frustrations - what to do when you've replaced (pretty much) every part and the problem continues? (more inside)
posted on Sep 15, 2004 - 10 answers
