TechFilter: I'm part of a medium-sized IT support company and we're looking at some new helpdesk/workflow management software. What advice can you give on your setup or software you are currently working with? [more inside]
posted by de1mar on Oct 14, 2009 - 8 answers

My company is looking for a comprehensive package to manage our IT company, which has grown 1000% over the past 4.5 years. I believe we have outgrown our existing solution. It has to be scalable, user friendly, integrate with Quickbooks, ideally would integrate with Kaseya, and generally be a very full solution. Honestly, Autotask is the best thing we have found, but it is not an option as we cannot host it ourself. Outsourcing all client data to another company means we are beholden to that company for life and that is not an option. We tested Commit but the web interface just wasn't robust. The program itself was very functional, but the interface would lead one to believe that it was intended for smaller shops so we are going to stay away from it. All suggestions and critiques are welcome.
posted by titans13 on Mar 8, 2009 - 4 answers

I'm starting to have trouble with stress from being perennially "on call" in my IT position. I need some advice on how to deal with it. [more inside]
posted by anonymous on Nov 27, 2008 - 32 answers

What is the best way to raise the issue about an incompetent CEO or the best strategy to work without being bothered by one? [more inside]
posted by tseo on Nov 12, 2008 - 12 answers

Is there an IT Management Forum? [more inside]
posted by SirStan on Mar 14, 2008 - 9 answers

I'm 3 years out of college, and unemployed again. I feel like I should go back to school, but what for??! [more inside]
posted by PetiePal on Aug 23, 2007 - 3 answers

Calling all IT professionals! Teflon recruiters! Scrum masters! Project overlords! I'm curious about the current state of certifications. PMP, CAPM, Six Sigma BB, CSP, that kind of thing. [more inside]
posted by cavalier on Jun 27, 2007 - 6 answers

How do you deal with companies that are badly managed? Are all companies badly managed? Is the "real world" just an endless fight to try and get things done? [more inside]
posted by blacklite on Jun 5, 2007 - 20 answers

How do great I.T. Managers run their departments? I am looking for a playbook on how to run a steamlined I.T. department for an organization of 500-1000 people. McDonalds has a handbook on running a restaurant from soup-to-nuts. I want the same for an I.T. Department. I have searched the Web and Amazon and cannot practical, tactical information on managing an I.T. department. I can easily find literature on high-level concepts like ITIL, SOA, and 'Runnng I.T. Like a Business', but nothing practical like 'How to run a helpdesk', 'How To Keep Track of Software Licenses' or even 'What does an I.T. Manager really do?'. What are the things that your I.T. department does that make them great? How do I get a blackbelt in I.T. Management?
posted by jasondigitized on Feb 20, 2007 - 22 answers

Any tips for transitioning into management in I.T.? [more inside]
posted by xulu on Jan 28, 2007 - 8 answers

I am moving into a IT Manager / CTO role for a company of about 200 people and am looking for advice, books, and websites on how best to manage a IT department. Most of the stuff I have found is geared toward very large organizations. Implementing ITIL and SOA is a little hardcore for an organization of my size. I am looking for straight-forward best practices for things like asset management / inventory, desktop management, security / audit, helpdesk, etc. etc. Anybody out there already doing this successfully? Any good blogs or websites other than TechRepublic. I am looking for real-world solutions and not a bunch of frameworks and jargon.
posted by jasondigitized on Feb 23, 2006 - 8 answers