I'm looking for some really good helpdesk software. It does not have to be free. Any suggestions? [more inside]
posted by converge on Sep 3, 2009 - 3 answers

I have no idea what to charge to be "on call" for a year, just in CASE a computer has a problem. [more inside]
posted by CommonSense on Aug 4, 2009 - 22 answers

I'm sure this question will not make me the most popular student at the dance, but is there a way to identify (via IP) machines running BitTorrent clients within an internal network (ie. work)? My company has around 50 employees, and the old, "Please don't torrent at work" doesn't seem to be doing much good anymore. It brings our email and web browsing to a near standstill, and dropping by the "usual suspects" is not only tiresome, but doesn't seem to find all the sources of traffic any longer. Any help would be appreciated, thanks.
posted by numlok on Aug 11, 2008 - 27 answers

I'm an IT consultant with a broad set of skills and experiences, and I need help finding my niche! [more inside]
posted by thehickmans on Dec 21, 2007 - 3 answers

I am 19 and starting a small IT business in orange county, CA. I have 3 medium size clients that use me regularly, and I've taken on my first employee part time recently. But I just had my first month where no one needed IT work done, because I'm too good of a job! And this indicates to me that I need to do some proactive advertising. What is the best method of advertising to get my company's name out there? [more inside]
posted by thegmann on Sep 3, 2006 - 10 answers

How can I grow my IT business while trying to make a living? I run a one man band IT support business in the UK. Business was great and got a lot of work through recommendations, then for a better life, me and my family moved into the country 200 miles from our original location. [more inside]
posted by Ostrich on May 8, 2006 - 12 answers