Have a general bachelor's degree and coming up on 10 years as a Helpdesk technician. I work for local government and make pretty good money (for a Helpdesk field tech guy... Probably 5 bucks more an hour than industry standard). However, I'm bored out of my mind and my motivation is definitely waning. Thinking of programming but not sure whether I would benefit more from an Associates or a dev bootcamp. [more inside]
I've been working as a freelance copywriter/white paper writer mainly for IT companies but am looking to make the next step in education or job. [more inside]
It is hard rubbish collection day where I live and today I picked up some wooden cubes that some one was throwing out. Picture here. The boxes are sealed cubes, light, with hand holds on either end, apparently intended to be carried, but not opened. My question: what would they have been intended for?
I'm looking for resources/explanations of how to tell if someone is intercepting my SSL traffic. [more inside]
Recently I've been interested in transferring from a brick and mortar college (CUNY) to Western Governors University. I'm looking for advice from people who have joined similar online programs and their experiences. [more inside]
I have a new role where I will soon have to speak to IT Directors about Information Security. Good general primers out there to get me started on Infosec? [more inside]
Hi! I have a reasonable specification (circa 2011-12) Dell desktop computer which is being due to be recycled which for all I know may mean going in to landfill. It seems somewhat of a waste and shame not to consider doing something useful with it as the component parts are decent and breaking it down for spares is going to be of marginal benefit. It belongs to the University so I appreciate that it isn't my property but I was wondering if someone could think of good purposes/ applications for which this unused box PC could be used. [more inside]
My wireless network seems to work for every device we have except our actual computer. Please help. [more inside]
I manage a small team in an IT organization. We do knowledge management and documentation, employee training/certification, and change management. We are currently called the "Documentation Team" but I hate the name because we go so far beyond that. My bosses will let me call the team whatever I want but I need a better name. [more inside]
How do I mitigate risk to myself in the future as a result of damage/losses/etc incurred by purchasers of the product in the event that something like this should occur? Special snowflake details inside. [more inside]
Are there any technical or professional certificates that a non-IT professional could obtain that would be appealing to future employers? I'm in my mid-30s and all of my work experience has involved non-technical office work. I'm currently a manager (like, actual manager, not an office manager) of one of the branch offices of a small company and oversee a small staff, but I'm looking for a change of scenery. Other than an MBA, are there any certifications (whether professional or technical) that a beginner can obtain that would be attractive to potential employers? If it matters, I currently make in the mid $50s and would like my next job to pay the same or more. I know, I know... Thanks in advance!
What do I do to get Aisha Tyler to sign a still from Archer? [more inside]
I started a new job last week, which involved registering for a bunch of different tools and services (email, internal tools, ticket tracking system, project management stuff, etc.). Since I needed access to those before I got a chance to set up a password manager, I used a couple duplicate passwords so I could remember them (they were strong passwords, but they fit a pattern that I can remember). Shortly after I signed into a site with one of the passwords I was also using on another site, I got an email from IT saying they'd noticed I'd used duplicate passwords and to change them ASAP. How did they know? [more inside]
What IT/computer-based fields offer a viable opportunity for someone who is handy with technology to freelance from home and earn a living wage? I'm interested in fields for which the skills can be learned independently or without going through years of formal education. [more inside]
I work for government. Well the new IT director has changed a lot of policy and Dropbox and Evernote are no longer allowed. Unfortunately these are my top two productivity tools which I have been allowed to use for about 5-6 years now. Barring any special dispensation I need to learn how to best work like it was the "old days." [more inside]
I'm suddenly in charge of IT and I need a crash course on preparing Windows images. [more inside]
I'm 32, and have been in my current career field for about ten years. I'm frustrated with my current job and I feel like I've lost all enthusiasm for my broader career, but I have no idea what I can change to or what I'm really qualified for. [more inside]
I've been at a Microsoft Enterprise Stack Ops position for 8 years. And while I'm good there and have solid credentials and experience, (1) I have relocated to the SF Bay Area where Microsoft isn't so popular and (2) I'm tired of Operations and the on-call responsibility. I would like to move on to other roles and career possibilities. Please share with me ideas and especially experience of doing that yourself! [more inside]
As I plan my own transition into a career in programming/IT, I'm looking to hear from women who already work in the field and are happy about it. [more inside]
How to ask the user for confirmation, and not get snapped at....? The service-desk edition. [more inside]
Currently have A+ and Net+ certs and work at a small firm as a customer service tech and have accumulated 2 years hands on experience at the moment. I’m beginning to contemplate a move across the county in about 2 years. would it be worth it to go and get my MSCE, or will having 4 years practical experience be enough to wrangle a new job?
What is the Gold Star Cert these day? [more inside]
Pretty sure this was a short story by Stephen King because I remember seeing a nod to IT somewhere within. [more inside]
I would like to learn computer programming online, what websites/courses would you suggest? [more inside]
Help me find someone we can call in to troubleshoot our network problems. [more inside]
I'm interested in stories from individuals who formerly had a substantial IT career who transitioned to a job that neither relied heavily on sitting in front of screens for long periods, and was also not an "exempt" position (ie, overtime work in your new position was paid as overtime). [more inside]
people who are a bit older than me in my field but who somehow see me as an equal [more inside]
My question is, how do I go about marketing myself and finding jobs that need level 1 tech support or very Jr system admin jobs? Any help would be great. Thanks guys :) (more info inside) [more inside]
Can you explain what the differences between Raspberry Pi, Arduino or equivalent is in terms a non-techno-savvy 5 year old could understand? What do I need for the best Raspberry Pi (or equivalent) system / computer (?) for an IT developer? Difficulty - any suggestions will need to be available in Canada. [more inside]
My company just moved into a new space a month ago. It's a beautiful old building in San Francisco right across from Aquatic Park. With the space came a small room this is a spiders nest of old phone cabling and some T1 equipment. The building manager told me to find whoever I wanted to take care of it and they would pay for it. So my question is... who do I hire to come in and rip out the unnecessary stuff and make sure they leave the stuff we need?
Built my first desktop last night completely on my own. A friend has helped in the past but this was my first solo experience. It was much easier than I anticipated. However that's where the easy part ended :L [more inside]
I'm a self-taught web applications programmer/sysadmin. How can I make myself more attractive to prospective employers? What certs/education should I pursue? [more inside]
How would you run the cost-benefit analysis of learning to program on one's own versus completing a programming bootcamp? [more inside]
I've been tasked with taking over the backup system for a fairly large tech company. The thing is I've never managed anything in my life. It's not that I'm clueless about the technology, but I'm dealing with a mess of barely coherent documentation left by the previous manager and a couple of guys who have a vague idea of how the system works. I've never done any sort of project management before, I've always been working under someone, but now this project is going to be all me. So what do I do here? Where do I start? What tools should I be using? Is there a book or a mooc that tells you how to do this? If I wanted to take a class, what class would i take?
How to escape from a vicious cycle of low earnings? [more inside]
Trying to understand what IT is doing with my workstation right now. Near-constant prompts to log in to Outlook (I am already logged in) and suddenly, for the first time, most websites (but oddly, not social media) are being blocked with EdgeWave iPrism. What's going on, and should I worry? Details inside. [more inside]
Very specifically; I have the option of trying to get my class of IT workers at a University to join UPTE but I don't like them for various reasons and want something more exclusive to me and my peer group. [more inside]
From a description of a web company: "Everyone works from their own home or office, and we’re spread out all over the world — California, Texas, New York, Canada, Ireland, Scotland, Japan, Iceland, Bulgaria, Australia, and more." I know lots of development companies operate like this, and I'm intrigued, but I don't know how it works, especially the aspect of taxation, citizenship, etc. [more inside]
For my own personal reasons, I would like to move to Boston. The one obvious catch: I need to make money in order to do so. I'm in software support. It's a small company, so only one support tier before issues go to engineering. Lots of .NET and SQL Server work. I've been at it a few years. I have no idea how my skillset would measure up in a big city full of some of the brainiest people on the planet. Can I survive and thrive in Boston? [more inside]
I've been tasked with developing a set of standard IT Infrastructure Project Milestones and I'm kind of at a loss on coming up with a standard. Basically we have weekly status slides (PPTs) that we fill out for EVERY project that's in flight at our company. I'm the PM for Infrastructure. I was using something pretty generic like: 1. Project Kick-Off 2. Requirements Review/Sign Off 3. Design 4. Development or Set Up/Configuration 5. Test Unit & UAT (Regression & System If Applicable) 6. Deploy (Pilot * Deploy Where Applicable) 7. Warranty All you IT gurus out there (and PMs!) can you help me develop something better that can be used as a standard?
After starting a new office job, I've realised the large office work environment really isn't for me. I'm finding 9-5 work with a long commute at either end of the day stressful, unfulfilling and unsatisfying. I'd like to use the talents and skills I've developed over a varied career in media and IT to go freelance, and create a sustainable life for myself rather than hopping from job-to-job. Where can I go to make this happen for myself - particularly in my key skill areas of copywriting and IT work - and what should I know before and after taking the plunge? I'm in the UK. [more inside]
I have a 5 day old carcass of a cooked duck in a plastic bag in the fridge. [more inside]
My router is playing up, throttling my speeds unpredictably. I don't know where to start and the ISP quite rightly say it's my issue not theirs. Details... [more inside]
I'm in the weird position of being halfway through a psych/programming/IT degree meant to train me as a user interface expert. I'm taking a year off to work. I want to learn more about networks, networking, and network security. I want to learn more about computer security in general, best practices to follow. I want to eventually get a non-glamorous job in tech support or similar to pay the bills until I work my way up. Are any of the current computer/tech/IT certifications worth pursuing? [more inside]
I'm helping my friend grow his small business. Things are going great except that we're at the awkward stage where we're too busy for me and the ops manager to handle the internal IT and Web stuff anymore, but can't quite justify hiring someone to take it over full time. I'd like to hire someone to be our on-call IT guy. Pay them a small retainer, and get billed by the hour. [more inside]
I've been bombing in interviews for IT Help Desk, or Desktop Support positions, and whenever I've called back the interviewer, the most common answer they give is "poor communication skills". Is there any entry point into the field that wouldn't rely so much on working with people? Would it make more sense to work as QA tester, and then try to transition to something in systems or database administration?
Just moved to New York City to a clean, small apartment. I've been here a month and in the past few days have found several, small, brown bugs. My first thought, roaches! But these guys are really, really slow and come out in the daylight a lot. I've had roaches before and you can't catch them with your hands, these guys I can just swoop down and snag. [more inside]
I work for an IT company that provides certain VIP customers with consultancy services, free of charge for them. My job is basically help them identify new business needs, get first-hand information about their plans and projects, do some consulting work related to IT management methodologies, suggest ways to fix non-optimal business processes and in general, manage the business relationship at the highest level (CIOs and CEOs). [more inside]
What online courses are immediately applicable to IT knowledge for a medium-small "knowledge" company? [more inside]
Can I find an It's It ice cream sandwich in the San Francisco airport? [more inside]