How to ask the user for confirmation, and not get snapped at....? The service-desk edition. [more inside]
Currently have A+ and Net+ certs and work at a small firm as a customer service tech and have accumulated 2 years hands on experience at the moment. I’m beginning to contemplate a move across the county in about 2 years. would it be worth it to go and get my MSCE, or will having 4 years practical experience be enough to wrangle a new job?
What is the Gold Star Cert these day? [more inside]
Pretty sure this was a short story by Stephen King because I remember seeing a nod to IT somewhere within. [more inside]
I would like to learn computer programming online, what websites/courses would you suggest? [more inside]
Help me find someone we can call in to troubleshoot our network problems. [more inside]
I'm interested in stories from individuals who formerly had a substantial IT career who transitioned to a job that neither relied heavily on sitting in front of screens for long periods, and was also not an "exempt" position (ie, overtime work in your new position was paid as overtime). [more inside]
people who are a bit older than me in my field but who somehow see me as an equal [more inside]
My question is, how do I go about marketing myself and finding jobs that need level 1 tech support or very Jr system admin jobs? Any help would be great. Thanks guys :) (more info inside) [more inside]
Can you explain what the differences between Raspberry Pi, Arduino or equivalent is in terms a non-techno-savvy 5 year old could understand? What do I need for the best Raspberry Pi (or equivalent) system / computer (?) for an IT developer? Difficulty - any suggestions will need to be available in Canada. [more inside]
My company just moved into a new space a month ago. It's a beautiful old building in San Francisco right across from Aquatic Park. With the space came a small room this is a spiders nest of old phone cabling and some T1 equipment. The building manager told me to find whoever I wanted to take care of it and they would pay for it. So my question is... who do I hire to come in and rip out the unnecessary stuff and make sure they leave the stuff we need?
Built my first desktop last night completely on my own. A friend has helped in the past but this was my first solo experience. It was much easier than I anticipated. However that's where the easy part ended :L [more inside]
I'm a self-taught web applications programmer/sysadmin. How can I make myself more attractive to prospective employers? What certs/education should I pursue? [more inside]
How would you run the cost-benefit analysis of learning to program on one's own versus completing a programming bootcamp? [more inside]
I've been tasked with taking over the backup system for a fairly large tech company. The thing is I've never managed anything in my life. It's not that I'm clueless about the technology, but I'm dealing with a mess of barely coherent documentation left by the previous manager and a couple of guys who have a vague idea of how the system works. I've never done any sort of project management before, I've always been working under someone, but now this project is going to be all me. So what do I do here? Where do I start? What tools should I be using? Is there a book or a mooc that tells you how to do this? If I wanted to take a class, what class would i take?
How to escape from a vicious cycle of low earnings? [more inside]
Trying to understand what IT is doing with my workstation right now. Near-constant prompts to log in to Outlook (I am already logged in) and suddenly, for the first time, most websites (but oddly, not social media) are being blocked with EdgeWave iPrism. What's going on, and should I worry? Details inside. [more inside]
Very specifically; I have the option of trying to get my class of IT workers at a University to join UPTE but I don't like them for various reasons and want something more exclusive to me and my peer group. [more inside]
From a description of a web company: "Everyone works from their own home or office, and we’re spread out all over the world — California, Texas, New York, Canada, Ireland, Scotland, Japan, Iceland, Bulgaria, Australia, and more." I know lots of development companies operate like this, and I'm intrigued, but I don't know how it works, especially the aspect of taxation, citizenship, etc. [more inside]
For my own personal reasons, I would like to move to Boston. The one obvious catch: I need to make money in order to do so. I'm in software support. It's a small company, so only one support tier before issues go to engineering. Lots of .NET and SQL Server work. I've been at it a few years. I have no idea how my skillset would measure up in a big city full of some of the brainiest people on the planet. Can I survive and thrive in Boston? [more inside]
I've been tasked with developing a set of standard IT Infrastructure Project Milestones and I'm kind of at a loss on coming up with a standard. Basically we have weekly status slides (PPTs) that we fill out for EVERY project that's in flight at our company. I'm the PM for Infrastructure. I was using something pretty generic like: 1. Project Kick-Off 2. Requirements Review/Sign Off 3. Design 4. Development or Set Up/Configuration 5. Test Unit & UAT (Regression & System If Applicable) 6. Deploy (Pilot * Deploy Where Applicable) 7. Warranty All you IT gurus out there (and PMs!) can you help me develop something better that can be used as a standard?
After starting a new office job, I've realised the large office work environment really isn't for me. I'm finding 9-5 work with a long commute at either end of the day stressful, unfulfilling and unsatisfying. I'd like to use the talents and skills I've developed over a varied career in media and IT to go freelance, and create a sustainable life for myself rather than hopping from job-to-job. Where can I go to make this happen for myself - particularly in my key skill areas of copywriting and IT work - and what should I know before and after taking the plunge? I'm in the UK. [more inside]
I have a 5 day old carcass of a cooked duck in a plastic bag in the fridge. [more inside]
My router is playing up, throttling my speeds unpredictably. I don't know where to start and the ISP quite rightly say it's my issue not theirs. Details... [more inside]
I'm in the weird position of being halfway through a psych/programming/IT degree meant to train me as a user interface expert. I'm taking a year off to work. I want to learn more about networks, networking, and network security. I want to learn more about computer security in general, best practices to follow. I want to eventually get a non-glamorous job in tech support or similar to pay the bills until I work my way up. Are any of the current computer/tech/IT certifications worth pursuing? [more inside]
I'm helping my friend grow his small business. Things are going great except that we're at the awkward stage where we're too busy for me and the ops manager to handle the internal IT and Web stuff anymore, but can't quite justify hiring someone to take it over full time. I'd like to hire someone to be our on-call IT guy. Pay them a small retainer, and get billed by the hour. [more inside]
I've been bombing in interviews for IT Help Desk, or Desktop Support positions, and whenever I've called back the interviewer, the most common answer they give is "poor communication skills". Is there any entry point into the field that wouldn't rely so much on working with people? Would it make more sense to work as QA tester, and then try to transition to something in systems or database administration?
Just moved to New York City to a clean, small apartment. I've been here a month and in the past few days have found several, small, brown bugs. My first thought, roaches! But these guys are really, really slow and come out in the daylight a lot. I've had roaches before and you can't catch them with your hands, these guys I can just swoop down and snag. [more inside]
I work for an IT company that provides certain VIP customers with consultancy services, free of charge for them. My job is basically help them identify new business needs, get first-hand information about their plans and projects, do some consulting work related to IT management methodologies, suggest ways to fix non-optimal business processes and in general, manage the business relationship at the highest level (CIOs and CEOs). [more inside]
What online courses are immediately applicable to IT knowledge for a medium-small "knowledge" company? [more inside]
Can I find an It's It ice cream sandwich in the San Francisco airport? [more inside]
My company and industry is under widespread and sophisticated B2B wire fraud attack. Help me locate the vector or mechanism, please. [more inside]
I'm a 30 year old with a BA in psychology working at a bank and hoping to find a new career. I'm trying to find a career path that will give me a decent living without being a workaholic. I am willing to go back to school, but hopefully not for more than 2 or so years. I am willing to take on some debt, but not a ton. I am considering 1. Human Resources 2. Accounting 3. IT / Something with computers 4. Any other good suggestions. Are any of these a good change for someone my age? I don't want to go back to school only to find out that the field is bad for non 20-somethings. How are prospects for entry-level workers? (I have looked at "official" projections, but would welcome any insider knowledge). Is there anything else that I should consider? [more inside]
I'm in a group that has been tasked with naming a new functional area in our IT department. Looking for some suggestions. [more inside]
My boss has asked me to help him find some introduction-level resources to understand modern IT industry fundamentals (cloud computing, modern storage technologies, security, system architecture, etc.) from a management standpoint. I have a good handle on the technical side, but I'm not sure where to look for the basics. What resources would be a good introduction? Web sites are most helpful, free or paywalled okay.
I've never had too much of a problem finding a date - usually online - because I look really good on paper, have my shit together, and am pretty good at being outgoing and breaking the ice and all without being a total creep like a lot of people seem to have issues with. But a disturbing trend is starting to take place. I'll be dating a girl, everything will be going good, conversations flowing, jokes hitting, etc etc... and then she'll start to yawn. The date will go on and she'll never give me that playful touch on the arm. When it's over, she'll go in for the hug instead of the kiss. And I try not to look into it, but after 2 or 3 dates pass and we've progressed normally they'll tell me that they just aren't interested. It got so frustrating I asked the last girl to not spare my feelings and let me have it - she told me I don't turn her on. The remains of my shattered ego will be regurgitated inside... [more inside]
I've only worked in a small business (15-20 employees) since I got out of school, and I've handled the technological necessities since I started because nobody else could. I've handled things on an as-needed basis: troubleshooting problems, setting up new computers, maintaining an iron grip on software installations, setting up the network and administering simple network devices, etc. However, I'm completely self-taught, and I have no idea if my hacked-together system looks anything like a properly-implemented corporate IT system. So I want to know what one looks like. Specifically, I'd like to know if there are any resources I can check out on my own that paint the picture of what I should be trying to achieve. NOTE: I'm NOT averse to hiring an outside IT firm or consultant to help with specification and implementation. However, I don't want to be at the mercy of a firm's "knowledge" and my own ignorance; you can waste a lot of money that way, regardless of scenario. [more inside]
It's not much of an exaggeration to say I am bordering on phobic about I.T, whilst this is a source of hilarity to my peers as I'm in my 30's not 80's.. it is actually something I feel sensitive about. I have questioned where it's come from (my creepy I.T teacher at school? Something of a distaste for modern life?) I'm inconclusive and this doesn't 'get the job done'. [more inside]
I'm applying for a new tech support/programming job, and I'm unsure which of two older positions to put on my resume. There can only be one. [more inside]
The dish at a faraway hole-in the wall Chinese restaurant was titled "egg fried soft noodles". [more inside]
So I have been working on my house and making it energy efficient. It is now time to replace the basement windows in my split level. One double wide window needs to be replaced with one that opens to meet code, but the other three single wide windows do not. Would I be better installing glass blocks in those three, not vented, or installing either a picture, slider, or another type of insulated vinyl replacement window? If I should do a replacement window, which type should I use? [more inside]
What are IT folks doing to ensure continuity for small business customers whose offices could be affected by natural disasters? Is XenDesktop a good idea, and if so, what configuration would seem to make the most sense? Other ideas also fervently solicited. [more inside]
I'm graduating in the spring and have done well enough in my classes, but I don't feel like I really know how to *do* anything. Give me some direction? [more inside]
I'm looking for good books or websites that will give me a crash-course on modern IT security - common vulnerabilities, common strategies, common jargon, etc. [more inside]
Hi All, I am suffering from major career burnout and I hope you can help. I am a 31 yo chick who has been working in IT for the last 8 years. The first 4 years were ok, since I worked in software consultancy and did not get involved in politics and silly meetings. I was never planning to work in IT, I just fell into it, working in support and working my way up to Consultancy. I have made the dumb but financially viable choice of becoming a Business Analyst 4 years ago. I hate every single minute of it; the politics, the lack of career prospects, the boredom, the lack of creativity and constant role playing. I am a creative person at heart; but I have no idea how to branch the hell out of IT. Hope someone has gone through this and can provide some advice? Thanks!
I run a small Mac support business in NYC. Most of my clients are small businesses, and are repeat customers going back several years. Customer loyalty is high. Expenses are low. Profits are reliable. Physical assets are few. I'd like to sell it, but I can't figure out if it's an asset — or if I'm the asset. [more inside]
I am looking for informed opinions and articles on why we are so bad at estimating our time on projects, specifically from an IT project management-perspective. [more inside]
After an unexpected departmental shuffling last week, I was laid off from my database admin job of four years. My DB knowledge is largely self-taught, and pertains mostly to a number of niche applications that have little direct use to your average employer. I need to learn how to translate my skills into those that are actually in demand in today's job market and I need to do it quickly. Details below the fold. [more inside]
After a successful 20-year career in IT and hitting middle age, I find myself ready to slow down to a potentially unrelated job which has a more leisurely pace and does not require on-call work. While I've resisted burnout over the years, the late nights, bug fixes and fire drills inherent to many different types of DevOps positions like I've been in - spanning hands-on, project management and department management positions at different employers - have really started to get me down. I could afford to take a pay cut, and maybe, in a few years, move. If you've successfully moved from IT or software development into a job that guarantees your phone won't ring late at night, what have you done?