An auto parts store in Pennsylvania thinks that someone with my email address and phone number, my home address from three years ago, my name from seven years ago, and someone else's credit card number just ordered a socket wrench set. I've gotten the order canceled, but can you help me figure out what's going on? [more inside]
On the spur of the moment, I swung my car by one of those Free Rock Chip Repair stands in a mall parking lot. Part of the process was taking a phone call from a rep from the Rock Chip company, who had to run my insurance to see if it could be covered. He said that he needed my date of birth and the last 4 digits of my SSN (in addition to my address, phone number, email address, insurance info, etc), or he couldn't check my coverage. I was wary, but gave it to him. Should I have not? [more inside]
Two days apart, while on vacation, I received gmail welcoming me to Instagram, then Uber, both of which I do not have accounts with. Should I assume that my gmail was compromised, and if so, what should I do besides change my gmail password and monitor my credit? [more inside]
I lost my debit card in a crowded bar/concert venue and someone used it to withdraw cash from an ATM twice. How were they able to do this? I can't think of a scenario where they could have figured out my PIN. [more inside]
I made a mistake and inadvertently threw away my completed passport application along with some junk mail. I realized my mistake the next morning, but when I went to the trash can, someone had already ripped through the bag and my papers were missing. I've started to go through the process of trying to mitigate potential damage, but what else should I do besides what I've already done? [more inside]
I left a bag on a plane last night; thankfully it was taken by airline staff to the airport's Lost and Found office and I will pick it up tonight. In it (still) are my U.S. passport, an American Express card, and Visa debit cards from two different bank accts. This is a small airport in a remote Scandinavian town with an extremely low crime rate. No activity today on any of the cards. Still, do I need to put any sort of identity-theft flags on passport and/or on cards?
An person with a history of ID theft may have gotten ahold of some of my identity information. I want to do all that I can to stop them from stealing my identity. [more inside]
I want to begin auto-paying my student loans, but this company is asking me to fax/mail more identity confirmation than I've ever encountered. Should I be nervous? [more inside]
I'm taking my laptop on vacation, for the first time. What do I need to do to be sure my info stays safe? [more inside]
I believe I've just thwarted a scam being attempted in my name with my credit card. I have several questions about this: 1. Have I understood the scam correctly? 2. Does the scam have a name or is it something new? 3. Who should I report this to? 4. What steps should I take to protect my identity? [more inside]
I had to get a new card on Saturday. On Monday, I purchased something on the internet. Today, someone spent 1300 of my bucks on something called "educational services" in New Delhi, while I sit here on the east coast of America. The bank says not to worry. But should I? [more inside]
My mother still gets her bank statements by paper mail. Her latest one failed to be delivered for 2 weeks now, and she verified the bank mailed it, so we assume it was delivered by the mail carrier to the wrong address, or dropped, or something. Nothing has happened yet, but it seems best to guard against the worst-case scenario, namely that someone else now has her home address, bank address, all account numbers (including retirement accounts), possibly other identifying information, and has the willingness to exploit it. What are the prudent steps we should take? [more inside]
How can I set up Facebook from scratch with minimal spam/leakage into other accounts and minimal leakage from/to people I don't know? [more inside]
I just discovered 8 fraudulent charges on my credit card statement from September 2013 totaling $933.00. Yes, it's my fault. I should have paid attention to my statement when it came in. My credit union, who is supposed to call us when they notice a suspicious transaction, didn't catch it either because we were not notified. I called my credit union today as soon as I noticed it and spoke to the fraud department. I was unclear from that conversation whether my deadline to report a fraudulent transaction is 60 days or 90 days from the date of the fraud, but either way, I'm past the deadline. Today is 1/25/14, the frauds were committed between 9/6/13 and 9/11/13. I also called Visa. They told me this is between me and my bank. Does anyone know if I have any recourse?
Starting around 11am Dec 25 I started getting email from Amazon for a person named Tammy XXXX who shares my last name. My assumption is she used my email address accidentally to register her kindle. What do I do about this? [more inside]
I'm interested in switching to an online-only bank, but I want one that offers complete fraud protection. I am considering Ally Bank, but I can't tell from their website exactly what sort of coverage and reimbursement they offer. My current bank (B of A) watches my account for red flags and has been very good about immediately reimbursing me for any fraudulent purchases. It's happened about once a year when I use my debit card regularly, so I need to make sure I'm covered. I'm a student, so I don't have that much in a checking account to protect but every dollar counts.
I've got two strange emails in a row where someone is using my email as the contact to set up accounts. Could this be some kind of scam? [more inside]
A few years ago I posted here to ask for help after having my identity stolen by my mother. It turns out that this has now happened to my younger brother as well, but he isn't being smart about it. How can I help him? [more inside]
My sister just got a phone call from someone claiming to be from a (seemingly real) real estate company in Colorado. (We are in New York.) The woman said she was calling to follow up on a home loan application, apparently filed with my sister's name, email, and phone number. But my sister has filed no such thing. Whaaaat is going on? [more inside]
My sister was contacted by a Texas company to perform cleaning services for recently vacated, corporate-provided apartments. These apartments are in a capital city in Western Canada - this is where she and I live. While there is more inside, in a nutshell, my question is: why is a Texas company hiring an inexperienced new one-woman cleaning business for this, instead of a local cleaning chain? Because it's a scam, right? Please help me figure this out. [more inside]
A few months ago, I started getting emails thanking me for signing up for things like Match.com, Monster, and a few newsletters, all of these were using a personal address that I haven't used in about 7 years. I figured it was a weird spam thing, since the user names they created for these accounts were just random letters (like djfdksjafkasjvnckdfja). Today, I got four different responses from auto insurance companies about quote requests that I didn't actually make, all using that old address as well. I think I need to delete my Google account to stop this, but I'm very very hesitant to lose access to all my paid apps. Any suggestions what I could do?
She received a $6000+ bill from Kaiser Permanente for a visit to an emergency room which she never made. We suspect identity theft, and Kaiser does not believe her. How can she prove her case, or otherwise get Kaiser to drop their bill? [more inside]
Very short and to the point question. A family member has been the victim of identity theft, and are doing very poorly in terms of mental health in the process of trying to cope. They have severe phone anxiety, social anxiety, etc, and this is emotionally destroying them. I need a therapist in the Atlanta metro area, preferably Dunwoody/Norcross area that is taking new patients ASAP and who has experience with ID theft and anxiety issues. Bonus if they take Blue Cross Blue Shield GA's Blue Choice POS insurance, but willing to pay if they don't.
Do the confirmation e-mails for e-filing federal tax returns with Free File Fillable Forms contain sensitive information? [more inside]
I recently started in a new job and got a used laptop for my desk. I have utilized this with my Chrome/ Google account. Then, after a few weeks, I got a warning in gmail, telling me that a foreign state might be trying to hack my account or computer. My question is, should I start to worry about being tageted by hackers? Or is the alert from google and the phishing attempts a coincidence? [more inside]
Scam filter: An apartment finders made a copy of my license upon entering (before even filling out an application). I didn't end up using their service and asked for the copy of my license back. They made a bunch of excuses and then said that they shredded the copy of my license and showed me a bunch of shreddings. What can I do to protect my identity? [more inside]
Have I been phished? If so, what do I do? I suddenly started getting phonecalls and texts from people looking for prostitutes. They're calling both my cell and home phones. I recently applied for a credit card, and now I'm afraid the site wasn't legit. [more inside]
Burglary - 2 computers, and ALL of our documents. What steps to take? [more inside]
Identity theft - passport number, date of birth and full name available on the internet. What do I do? [more inside]
I just discovered a huge amount of sensitive data (Scanned credit cards / Driver's Licenses) on an unsecured Wi-Fi network. Who should I notify? [more inside]
Apparently someone took out a home loan in my name. What do I do now? [more inside]
i need to do a really deep cleaning of my living space. [more inside]
I might have foolishly entered sensitive info in a place I shouldn't. What can I do to minimize possible damage? [more inside]
I received an email confirming a rental car booking in another state that I haven't made; what actions should I be taking? [more inside]
Credit monitoring? Identity theft protection? Wouldn't it have been cheaper to just encrypt the data?
A few months ago, SAIC lost a backup tape with the names, social security numbers, addresses, and medical treatment information of roughly 5 million TRICARE patients in the San Antonio, TX area between 1992 and 2011. My name was amongst them, and I'm being offered a year of "credit monitoring and restoration services" as compensation. Are there any downsides to taking it? Any real upsides? [more inside]
Anonymous hackers are planning to post my information on the web. What should I do to avoid getting my identity messed up?
My information got hacked by Anonymous. They got an expired debit card number, my name, address, and password, and are about to publish the whole mess on the internet. What should I do? [more inside]
Do I need to shred the monthly balance transfer checks my credit card company sends me? Could someone else use them if they found them in the trash, or intercepted the mail? And has anyone had luck stopping them?
Yesterday, someone apparently signed me up for monster.com, beyond.com, and jobfox.com. I know this because I received welcome emails from all three of them to my primary mail address and under my name. As far as I know, my primary mail address has not been compromised. What is going on here?
Is it normal for cashiers to put all the sale receipts in a pile to 'speed up the line'? [more inside]
UK Phone/ insurance scam? Company don't seem to care. Need ideas? [more inside]
Is someone scamming me? [Mac spyware filter] [more inside]
I've been approached by a firm about a position they need to fill. Staff is enthusiastic and after several conversations, I received an e-mail from their HR head asking to fill out an application form. Did it over the weekend but now she's asking me for my social security # to verify my education credentials. Trying to get out of it, but they're acting like there's no other option. [more inside]
My wife regularly gets calls for a particular different person. Should we be worried? [more inside]
How careful do I need to be in disposing of the credit card offers that come in the mail? [more inside]
Lost my driver's license, am 19 years old, never had a credit card or applied for credit in any fashion before, how likely is identify theft?
Lost my driver's license, am 19 years old, never had a credit card or applied for credit in any fashion before, how likely is identify theft? [more inside]
How do I report a fraudulent Facebook account? [more inside]
After a pretty horrid turn of events, I'm left feeling unsatisfied by my bank's loss prevention department. What are my options? [more inside]
RFID Hacking: Real or Hype; Prevention [more inside]
Insurance salesmen recently got a lead with my name and an old phone number from somewhere--that number got 10-15 calls in the past few days. I also recently lost my wallet. Any possible connection? [more inside]
Someone in another state used my SSN to open credit in his name (not my name or address). Then this guy skipped out on the bills. Now the bank has tried to garnish my wages at my job by via my SSN. My job told the bank to get lost, basically, since I'm not the guy in question. Still, there's this matter of my SSN being used by this guy. I've checked my credit reports and there's nothing there that shouldn't be and I've placed fraud alerts with the three credit reporting agencies. What should I do next? [more inside]