http://ask.metafilter.com/tags/helpdesksoftware Questions tagged with 'helpdesksoftware' at Ask MetaFilter. Wed, 16 Aug 2006 17:41:48 -0800 Wed, 16 Aug 2006 17:41:48 -0800 en-us http://blogs.law.harvard.edu/tech/rss 60 http://ask.metafilter.com/44577/FreewareOpen%2DSource%2DHelp%2DDesk%2DSoftware Freeware/Open Source help desk support ticket type of software? I am the support division of our very small company and I would like to utilize some sort of help desk type of software. I won't have our customers starting new tickets or anything like that. It would be me opening new tickets, entering text, and then closing the tickets myself. I would need it to be searchable, but I wouldn't need it to support different languages or have chat or email or profiles or anything fancy like that. <br> Does anything like that exist? I have already peeped <a href="http://ask.metafilter.com/mefi/25123">this previous AskMe</a> question and it doesn't apply because all of the suggestions are for fancy-pants crap.<br> I guess I should provide some background. Maybe that will help with suggestions. 99% of our support issues are mind-numbingly easy, so it's all in my head. However, I do get calls/emails from customers with really weird problems that are sometimes our fault and sometimes not. Currently, I just save those email threads in case I run into a new customer with the same weird problem, but over the years, those emails have added up and are hard to sort through. This is why I would like to utilize a help desk system. Besides, something may happen (knock on wood) and I won't be around to do the job anymore. It would be nice to have my replacement to have access to all of this information. Dig? tag:ask.metafilter.com,2006:site.44577 Wed, 16 Aug 2006 17:41:48 -0800 freeware helpdesksoftware opensource techsupportsoftware NoMich