Help me to build the ultimate IT Help Desk for a 1:1 Laptop program at a K-12 private school. [more inside]
posted by mrbarrett.com on Nov 12, 2009 - 6 answers

I'm looking for some really good helpdesk software. It does not have to be free. Any suggestions? [more inside]
posted by converge on Sep 3, 2009 - 3 answers

How do I find a part time IT/Help desk Job in Colorado? I need something that pays $15-20 an hour and 15-20 hours per week. How can I find such a job? Suggestions please
posted by BoldStepDesign on Oct 6, 2008 - 3 answers

Small company IT administrators, how do you handle users with a wide disparity of technical ability? Users who hate computers? Who don't want to even restart before calling you? Who treat you like your a nerd from a bad teen comedy? [more inside]
posted by anonymous on Apr 21, 2008 - 19 answers

Someone died and willed me a helpdesk... Ok, not really inherited, but in my current job I am now responsible for helping our helpdesk grow and run more smoothly. It's work that I enjoy. What I am missing, however, is an online forum or mailing list that allows me to communicate with other helpdesk managers and planners. I have looked around in various places, but have come up dry. Does anyone know of any resources along these lines?
posted by tcv on Feb 16, 2008 - 13 answers

Help me get out of the helpdesk! [more inside]
posted by damn dirty ape on Sep 29, 2006 - 10 answers