I'm looking for some really good helpdesk software. It does not have to be free. Any suggestions? [more inside]
posted by converge on Sep 3, 2009 - 3 answers

Does anyone know any good free online ticketing / help desk solutions? I'm not looking for anything fancy - just online ticket entry from multiple users (form-based), auto-generated ticket numbers and a way to read and track ticket status. It needs to be a hosted solution, not downloadable/set-up-yourself. [more inside]
posted by adverb on Jun 11, 2009 - 3 answers

I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for? [more inside]
posted by aristan on Jan 15, 2009 - 4 answers

How do I find a part time IT/Help desk Job in Colorado? I need something that pays $15-20 an hour and 15-20 hours per week. How can I find such a job? Suggestions please
posted by BoldStepDesign on Oct 6, 2008 - 3 answers

Should I quit my job? [more inside]
posted by mustcatchmooseandsquirrel on Aug 1, 2008 - 35 answers

Is there a good ticket/support/bug management system that builds a queue out of incoming emails? [more inside]
posted by c:\awesome on Jul 3, 2008 - 16 answers

Small company IT administrators, how do you handle users with a wide disparity of technical ability? Users who hate computers? Who don't want to even restart before calling you? Who treat you like your a nerd from a bad teen comedy? [more inside]
posted by anonymous on Apr 21, 2008 - 19 answers

Experiences with remote desktop software for help desk troubleshooting? [more inside]
posted by enfa on Mar 5, 2008 - 14 answers

Someone died and willed me a helpdesk... Ok, not really inherited, but in my current job I am now responsible for helping our helpdesk grow and run more smoothly. It's work that I enjoy. What I am missing, however, is an online forum or mailing list that allows me to communicate with other helpdesk managers and planners. I have looked around in various places, but have come up dry. Does anyone know of any resources along these lines?
posted by tcv on Feb 16, 2008 - 13 answers

I'm looking for advice on moving into a computer help desk position. [more inside]
posted by WCityMike on Jun 17, 2007 - 10 answers

I recently went thru an extremely long interview process. thru 3 interviews, i made the cut from 70 people, to 20, to 4. There were 2 positions available. I had the interview of my life and didnt get the job. Now i have another interview for a similar position in another company. Please help me get it. [more inside]
posted by Davaal on Jun 9, 2007 - 13 answers

OSX SoftwareFilter: How can I fix what MySync did to my Mac mini, and find a new solution to keep my machines in sync? [more inside]
posted by SansPoint on Oct 28, 2006 - 2 answers

It's easy to figure out what's going on in this YouTube video titled "Help Desk," but I'm sure it would be even funnier if I knew what they're saying. (Monks speaking Norwegian, one trying to explain to the other how a book works.)
posted by Joleta on Oct 5, 2006 - 3 answers

Help me get out of the helpdesk! [more inside]
posted by damn dirty ape on Sep 29, 2006 - 10 answers

What are some good free/open-source Help Desk software solutions? [more inside]
posted by thefreek on Aug 28, 2006 - 2 answers

What are some good technical questions to ask a potential candidate for a tech support position during the initial interview? [more inside]
posted by Cosine on Jun 19, 2006 - 25 answers

A question about statistics related to an technology helpdesk. [more inside]
posted by urbanwhaleshark on Nov 24, 2005 - 1 answer

I'm looking for a cheap/freeware combined FAQ/trouble ticket system, along the lines of RightNow or Fuze. [more inside]
posted by Auz on Sep 17, 2005 - 5 answers

The dreaded 'TCP/IP is not enabled for this connection. Cannot proceed.' My wireless card sees the network, but will not actually connect. The web is full of discussions on this problem that end in hopelessness. [more inside]
posted by bingo on Jul 2, 2005 - 15 answers

One for the helpdesk [hopedesk!] folks: when one is referred to as "starfish", is it a reference to being a butthole, or does it mean one is so low on the food chain they have no brain (like arms + legs + head = 5 appendages)? Neither?
posted by yoga on Jan 2, 2004 - 3 answers