In order for any web site to charge one for services or goods, in this case services, what are they legally required to record and produce? I'm having a little trouble wording my exact question so maybe this will help.
The web site in question provides phone service for inmates in correctional facilities and in order for one to receive calls from a loved one in the correctional facility you have to set up an account and attach a phone number to it while loading money for the overpriced service... $5 for 15mins. The company charged me a fee of $5 every time I was to load money on the account which did not show the rate for a call per min and also charged me numerous unknown fees. I could not tell why or how much I was charged which was made worse by their not being a way to track credits and charges to the account. When I contacted customer support they also could not account for the charges and would not refund them, refused to refund my visa purchase, and claims to have no way of producing charges and credits to my account. Their customer service is no help and I'm not sure how to handle the situation.
posted by isopropyl
on Jun 9, 2013 -
My mom has cancer. Her sisters are throwing a fundraiser to offset her medical bills and pay for a trip. Please help me understand their obligation to donors and the powers that be. [more inside]
posted by fyrebelley
on Aug 20, 2010 -
What happens when a baby is born in jail in New Jersey? What departments/agencies are automatically involved? We are looking to get legal guardianship of a sister's soon-to-be-born child while she is in jail and need to know what agencies we should be dealing with beforehand.
posted by infostud
on Sep 29, 2009 -
Australian (and U.S.) Mental Health/Legal Filter. Can you just go and talk your GP into having someone put through a psychiatric evaluation? [more inside]
posted by metalheart
on Feb 1, 2009 -
PoliticsLawFilter: Dick Cheney's lawyer, David Addington, wrote a series of papers/statements/memos that ostensibly change an existing law. How can one lawyer, or even a team of lawyers, change a law by simply writing a memo? Is this even possible? [more inside]
posted by zardoz
on Dec 21, 2008 -
Julie Amero. Are there ANY concrete actions a non-expert stranger could take to decrease the chance she'll do jail time?
posted by lorimer
on Jun 1, 2007 -
I live in chicago and got my car towed last night (on Division bet. western and california). The reason is because there is no parking on the street when snow is two inches or more (from 3am to 7am). It has not snowed since wednesday and there was no snow in the street when I parked there, nor did it snow during the evening. I paid the fee to get my car out and I have scheduled a hearing for 2/23/07.
Has anyone successfully gotten their money back? Am I in the wrong? I would appreciate any advice I can get going into this hearing.
posted by danb1
on Feb 16, 2007 -
So Lucent got fined yesterday, to the tune of mamny millions of dollars, byt the SEC for the criminal euphemism of Account Irregularities
Like other high profile SEC investigations, why do they always mention the fine, but never discuss where the funds go?
Are they used to offset the defrauded investor's losses? Or does the gov't turn the investor's loss into it's gain by keeping the fine for its own purposes?
posted by Fupped Duck
on May 18, 2004 -