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What's the opposite of "over your head"?

I do tech support for a complex software/hardware package and for some customers, I have no idea their experience level, and I start with the basics. I have to ask questions that might come across as very obvious to an experienced user and I want to know the safest and most tone-proof way to do this. [more inside]
posted by ftm on Dec 22, 2014 - 24 answers

How to keep people informed by web/email about my father's illness?

We are looking for a good way to keep people informed about my dad's cancer treatment. Specifically: I'd like to be able to write posts that are visible on a blog or site of some sort, but that can also be sent to a couple dozen friends and family members by email. I looked at caringbridge, but it looks like there's no way to automatically sign people up to get email updates: They have to sign in and set their notification options, which seems more complicated that we'd like. [more inside]
posted by ManInSuit on Dec 21, 2014 - 10 answers

Does AT&T change IP addresses for ios devices?

My IP address on my iDevice (iPhone & iPad) shows one thing when I go to "whatismyip.com", but my email server shows something different. What is going on? [more inside]
posted by dukes909 on Dec 10, 2014 - 8 answers

How to keep email functional?

I used to be an inbox-zero person, but I can't do it any more.; I simply don't have the time. I've got a vast army of filters in use already. I just need a workable system for using email. Client & gmail etc etc inside. [more inside]
posted by colin_l on Dec 8, 2014 - 9 answers

Looking for a joint blog/email blast platform with options

I indirectly oversee someone who forwards a lot of good emails, but it's a lot of emails. I've asked for this person to start using their organization's blog (run on Wix), but it might not be the best solution. Is there a blog platform that will also automate email blasts, with options for frequency of such emails? Bonus points if it works with the Wix blog platform. [more inside]
posted by filthy light thief on Dec 7, 2014 - 2 answers

Email based interactive fiction - what was it?

Trying to remember a piece of interactive fiction where you signed up using your email address and over several days you'd get emails from characters who worked at an imaginary company. I think you could reply to them using a certain format and that would change the way the story played out. I would have seen it around 2006 or 2007, and I don't think it was new then. [more inside]
posted by 23 on Dec 3, 2014 - 2 answers

Brain hacks for the mildly stalked?

OK, so...it appears I may have acquired a stalker. A very lazy stalker who only pops up to make his/her presence known every couple of months or so, but a stalker nonetheless. I'm doing my best to ignore this and live my life, but I'm feeling very alone in this and would like to know how I can cognitively address the fact that I have no way to make this person stop. Any ideas? [more inside]
posted by anonymous on Dec 2, 2014 - 15 answers

Errors sending email on iPhone with regional cell carrier

Help me diagnose email problem with iPhones, cellular service provider, and our email server. (Long with oddities) [more inside]
posted by dukes909 on Dec 2, 2014 - 4 answers

Sending an email from an address that is only forwarding to my current?

I have one address, 123@..., that is forwarding to another address, abc@.... Having lost access to the 123... address is there a way to still reply to mail sent to 123... as if it is coming from the 123... address not the abc... that I currently use? This is all in gmail too. Thanks!
posted by 1inabillionmistake on Nov 25, 2014 - 5 answers

Free calendaring software for the office

Our office has outgrown our ad-hoc personal calendars and we are looking for a calendar tool. The biggest need for us is to see when others are available for meetings and make meeting requests. We're not an Exchange shop, so Outlook/Exchange compatibility is not important. Most of us are accessing our email over POP3 in our favorite client, so something that can send/confirm meeting requests via email without preference for a specific client is helpful.
posted by philosophygeek on Nov 24, 2014 - 10 answers

Gmail Joe-Jobbed, spam sent to all contacts, no sign of forced entry.

This morning, a relative called saying I had sent them spam from my Gmail account. I ran to the computer, checked Gmail's login history, but found nothing suspicious. I checked the spam folder, and sure enough, two pieces of spam with a link to a phishing site which Safari immediately picked up as such (I know, bad idea to click it at all) had been sent to every one of my contacts. I know anyone can spoof anyone else's email, despite the best attempts at protection by Gmail and such. My question is: how did they get my contacts? How can I make this spoofing harder, or at least prevent access to my contacts in the future? (Further details inside.) [more inside]
posted by Seeking Direction on Nov 21, 2014 - 11 answers

Online "funny".

Where can I find the type of "funny" pics and pages that often get circulated through email or posted on fb? I don't receive any of these forwarded messages anymore, and I don't have a facebook account. I generally don't appreciate the type of humor that I am seeking-- But, someone I care about is laid up and finds [this type of thing I'm looking for] really entertaining, and neither of us know how to source it. [more inside]
posted by little_dog_laughing on Nov 18, 2014 - 21 answers

Best Practices - Fundraising Emails

I am looking for some current articles (blog posts are fine) that discuss the 'science' of fundraising emails. Most people are aware of the Business Week article about the science behind the Obama campaign fundraising emails -- I'm basically looking for more material that is in the same vein -- not just someone's opinion, but rather "Our organization tested A, B, and C and here are the results."
posted by anastasiav on Nov 17, 2014 - 7 answers

How to keep Office 365 email logo image after multiple email replies?

Is there any way to ensure that the logo image in an email signature will remain visible even after several replies and forwards? [more inside]
posted by signal on Nov 14, 2014 - 10 answers

GMail Reads My Mind, Filters Important Messages To Trash

I love me some Gmail, so I'm kind of peeved with its most recent shenanigans. I rarely check my Trash, but out of curiosity I did this week and found a lot of messages that should not have been in the Trash. [more inside]
posted by John Kennedy Toole Box on Nov 8, 2014 - 17 answers

How to contact someone from Mars One without sounding like a spammer

I am a researcher at a university and I have an exciting idea for a research project that the Mars One project offers a unique opportunity to carry out, without requiring the mission to carry any extra equipment and that could run during the training stage, on earth, so it isn't a good fit for their "university challenge" competition. Rather I would like to contact someone from the team to discuss it. They say on the website they welcome contact from universities and scientists, but there is no information about how to contact them. [more inside]
posted by lollusc on Oct 29, 2014 - 9 answers

Alternative to Simplyfile for Outlook on Mac

I'm helping my dad with his transition to Mac from PC, and there's one big piece of the puzzle missing. He's planning on using Outlook on the Mac (since he's used it for years on a PC), but would love a filing system like Simplyfile. While there seem to be a lot of filing systems for Apple Mail, I can't seem to find a good one for the latest version of Outlook for Mac. Any advice, hive mind? [more inside]
posted by evadery on Oct 27, 2014 - 5 answers

My Dad's gmail got hacked...

I think my Dad's gmail account got hacked while he was in Cambodia at the start of the month. We have no idea how. What should we do beyond changing the password and alerting the banks and credit card companies? [more inside]
posted by zresearch on Oct 25, 2014 - 7 answers

Is my client an inadvertent spammer?

Can an employer give out an employee's personal email address to a benefit provider? [more inside]
posted by madamjujujive on Oct 22, 2014 - 5 answers

Dad was using Outlook 2013 w/provider email. Now has new computer. Help!

I'm pretty decent with computers, but this has me baffled. I tried using Outlook.com's "alias" feature, but that doesn't seem to be working. Help! [more inside]
posted by Alaska Jack on Oct 18, 2014 - 5 answers

Email Group/List that multiple platforms can use

We have a family email that goes out every week to people across many email platforms. Every time someone changes their address, someone new is added (or removed :/), the onus is on each person in the group to make those updates to their own personal list. Obviously, this rarely happens with 100% accuracy, so someone always slips through the cracks. Is there a way to have a group that can be administered to centrally in one single location, but utilized by people across multiple email platforms? [more inside]
posted by JimBJ9 on Oct 18, 2014 - 10 answers

E-mail doesn't sync across devices

I'm helping a friend who has started up a new business. We're having trouble getting their e-mail to syncronise across three different devices: a desktop running Windows 7, a laptop running Windows 8 and an Android-based phone, all using IMAP. What are we doing wrong? [more inside]
posted by dg on Sep 27, 2014 - 8 answers

Google apps gone screwy perhaps

I have several google apps accounts with email inboxes for each. On my Firefox toolbar I have bookmarks for each of those email accounts in the usual format https://mail.google.com/a/yourdomain.com with my different domains substituted for yourdomain.com of course. Up until yesterday each one of those bookmarks dutifully opened the inbox of the right domain's email account... [more inside]
posted by merocet on Sep 26, 2014 - 8 answers

Verizon email box emptied. Service rep blames it on a "foreign device"

Several days ago, I had about 200 emails in the inbox of my Verizon account that had been accumulated over the past several years. All of a sudden nearly all vanished and remainder followed the next day. I called Verizon and they advised me that a foreign device had entered my email address. The inbox content had automatically transferred to the new device and could not be recovered. They suggested that I change my password, which I have since done. Does anyone have any idea as to what happened? Is it impossible to recover my accumulated emails? Should I be concerned and should any further precautions be taken.
posted by cyrreb on Sep 25, 2014 - 4 answers

Walk me through setting up a custom email address

When we get married next year, my fiancee wants a new email address to match her "new" full name. The Gmail version of firstname.lastname@gmail.com is taken and she's bummed out. I had the thought that it might be just as good to have firstname@lastname.com, and then she can just forward it to her current gmail address. [more inside]
posted by rbf1138 on Sep 22, 2014 - 29 answers

Help me organize my email after losing Gmail push on my iPhone

As long as I've had an iPhone I've used the default email app, Mail, linked to my primary gmail address, along with my secondary gmail address that forwards to my primary mailbox. After upgrading my iPhone 5 to the 6, I've lost the ability to use an Exchange account for gmail so that new mail pushes to the Mail app. See here. [more inside]
posted by arm426 on Sep 19, 2014 - 10 answers

Social undermining, Reply-All email edition

What is the proper response when you've just sent out an email invitation to a regular social group because it's your turn to host, and immediately one of the members replies-all to your email in order to publicly "correct" you. Only they're actually wrong. [more inside]
posted by hush on Sep 9, 2014 - 55 answers

Gmail Account Disabled?!

I have a primary and a secondary gmail adress. The first address is fantasyword@gmail.com, the secondary address is firstname.lastname@gmail.com. I have been using both for years. Since a couple of weeks, people cannot send me email onto my secondary address. I have tried it myself, it says "Technical details of permanent failure: Account disabled" [more inside]
posted by Omnomnom on Sep 2, 2014 - 8 answers

Overall, Ohio is home to 21,250 manufacturing operations.

Can you explain this odd spam email? It seems to consist of quotes from random Wikipedia articles. [more inside]
posted by lewedswiver on Aug 26, 2014 - 8 answers

Alternatives to Gmail?

I am looking for another free/cheap web mail app that I can use to contact the ten people I normally correspond with. Any recommendations? [more inside]
posted by craniac on Aug 26, 2014 - 13 answers

GMail: Blocking abusers by IP address?

I'm working with someone (outside of the US) who is getting a series of harassing emails to her GMail account. The abuser is sending from a number of addresses, and is thus hard to identify or block by account. Is there a way to get GMail to block mail by IP address? Filters don't seem to do it, and I doubt reporting the abuse to Google will get a response. Other solutions would also be appreciated (yes, I am talking to her about potentially using other services). Thanks!
posted by gusandrews on Aug 15, 2014 - 9 answers

gmail tabbed inbox on ios or os x apps?

Are there any iOS apps or desktop Mac OS apps that play nice with gmail's tabbed inbox? I realize some do priority inbox, but that's not what I want. [more inside]
posted by modernnomad on Aug 14, 2014 - 4 answers

Is E-Mail legally considered mail?

My club's Constitution (written in 1934) requires that members be notified of proposed changes by mail. I would like to send a notification via email rather than postal mail and am looking for any legal precedent (preferably in New York State) showing that the legal definition of mail in this case would include e-mail. [more inside]
posted by robverb on Aug 14, 2014 - 11 answers

How can I set up an offline network and simulate VOIP/email?

Help me simulate the internet, without the internet! [more inside]
posted by jet_manifesto on Aug 10, 2014 - 2 answers

Explain why email is an insecure form of data transmission.

Let's say I need to send some personal data (e.g., full name, DOB, SSN, address history, etc.). I already know I should never transmit that information via email, but why? What are the risks, and where and when do they occur? At what point(s) during transmission is the info in that email in danger? Hit me with every worse-case scenario you can think of. [more inside]
posted by schooley on Jul 30, 2014 - 19 answers

Where to call, email, Apartment agents?

The typical craigslist apartment ad in Boston might have (in addition to the craigslist anonymous email) a broker's corporate email, a corporate phone, or a cellphone. What is the most effective endpoint to deliver inquiries to, and at what time should it be done? [more inside]
posted by tintexas on Jul 30, 2014 - 3 answers

Hosted email provider?

My email is hosted on Outlook.com, using their recently discontinued live.domains.com service. It's fine, but I'm concerned that eventually, MS will stop supporting existing accounts using the service. What's a good hosted IMAP email service that's reliable, supports domains and aliases, and is relatively simple to configure? [more inside]
posted by lbotkins on Jul 29, 2014 - 15 answers

Just the facts: list of emails, but no body contents, please.

I need to pull out just the Sender, Subject, Date, Time info from an email archive. Any way to do this easily? Details inside. [more inside]
posted by Gotanda on Jul 24, 2014 - 3 answers

Of course, all of my emails are highly important

Is it possible to set an importance flag on my email using the standard Android mail app? [more inside]
posted by Chrysostom on Jul 23, 2014 - 9 answers

E-mail Meeting Scheduling (Outlook?) messages have the wrong time

I use Hotmail. A business partner sends me a meeting scheduling message, I'm not sure what they are whether it's an Outlook thing, but they have the time and date of the meeting, along with "Accept", "Decline" check boxes. The trouble is the time's wrong. [more inside]
posted by storybored on Jul 22, 2014 - 2 answers

Returning emails

How do you email a follow-up to someone who hasn't answered an email? [more inside]
posted by Aranquis on Jul 22, 2014 - 18 answers

How to bring a content-heavy newsletter into the modern day?

I write a newsletter for an environmental nonprofit and would like to modernize it. Right now we print a simple PDF and then straight-up email said PDF to electronic subscribers. Our subscription list is managed by Excel and yours truly. MailChimp seems great but I haven't seen examples that have long articles. This isn't a marketing campaign -- it's more like a very short newspaper or magazine. How can I take a content-heavy (4-6 articles, anywhere from 350 to 800 words each) and send it out electronically in the most efficient and practical way? [more inside]
posted by breccia on Jul 21, 2014 - 12 answers

Migrating to Office 365 using Outlook?

I'm considering moving our small business to Office 365 Small Business Premium primarily because its email and sharing capabilities kick ass. Our current email provider runs Exchange (we mostly use Outlook Web App). Is using Outlook the easiest way to migrate email and contacts to Office 365 SBP? [more inside]
posted by Foci for Analysis on Jul 15, 2014 - 6 answers

Searching Gmail for Flights

Hey guys. So I'm trying to determine how far I've flown over the past five years; I'd like to search my Gmail account for every flight confirmation, but the results are terrible--it seems like the search is bringing up all kinds of unrelated emails. Does anyone know of a better way to do this? Thanks!
posted by Aanidaani on Jul 11, 2014 - 10 answers

Help me JUST CLICK REPLY ALREADY.

I regularly flake on email responses-- both personal and professional. (I have all the comorbidities you'd expect: ADHD, perfectionism, perpetual writer's block, mild social anxiety, introversion, disorganization, procrastination/avoidant tendencies.) I'm starting a new job and need this particular behavior to stop forthwith. Short of completely overhauling my whole effed-up executive function, is there an ironclad system I can implement to ensure that every single one of those emails gets answered punctually? [more inside]
posted by Sockinian on Jul 11, 2014 - 18 answers

Email list - category subscription in Wordpress and Sendgrid

Hi Everyone We need a system to let subscribers manage their own email preferences and category subscriptions. We have 23 categories to select from and would like the email recipients do that for themselves. A good example of such a page is at https://adage.com/help/emailprefs Sendgrid is great, but they can only do a general subscribe/unsubscribe, not a category. We use MailPoet at the moment. Any ideas anyone?
posted by bright77blue on Jul 9, 2014 - 3 answers

Email RFC for duplication

Is there any sort of official documentation about not sending duplicate emails if the same email address appears more the once on the To/CC/BCC lines? [more inside]
posted by gatorbiddy on Jul 8, 2014 - 3 answers

Looking for a mail app for iOS that satisfies my SPECIAL SNOWFLAKES

Looking for an iOS e-mail app that does what I want it to do. [more inside]
posted by Lucinda on Jul 2, 2014 - 6 answers

Collaborative Inbox, Email Ticketing Tracking

I'm helping a non-profit organization that gets dozens of inquiries a day distribute the workload among a number of volunteers (around 70). I wanted to use Google's Collaborative Inbox for this, as it allows multiple users to respond from the same email address, mark message status (complete, requires response, does not require response), and assign messages to a particular user. The crucial feature it lacks is automatic assignment to particular support volunteers based on keywords or email address received from (e.g. support+metalworkers@union.org goes into the same inbox as all the others, but is auto-assigned to the volunteer who specializes in metalworkers). What alternatives to Google Groups are there for this scenario? Free options are ideal, but we have a budget in the tens of dollars a month if required.
posted by wobdev on Jun 26, 2014 - 2 answers

I need a system for managing a shared email inbox.

Please give me your shared email box efficiency tips! [more inside]
posted by triggerfinger on Jun 18, 2014 - 5 answers

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