How can I get any service from Dell Inc. Help they seem to have lost my order and won't give me any answers etc. [more inside]
posted by Twinedog on Jul 8, 2009 - 17 answers

I gave my cell phone to a badly burned fire victim and she took it with her to the hospital in the ambulance. It was covered in blood. I dont want it back. I have no phone insurance. I'm with Sprint. Any provision for a replacement if the phone is lost in in a life saving circumstance? WARNING: graphic details inside. [more inside]
posted by Muirwylde on May 24, 2009 - 31 answers

Apple Genius Bar not so Genius - I bought my macbook back in 2004 and recently took it into the London Apple store for help with a software problem. [more inside]
posted by numberstation on May 21, 2009 - 12 answers

Brand new iPhone (1 week old ) has a dead pixel! Apple Store says this is within "spec," and therefore doesn't warrant an exchange. I call BS on that. Suggestions to help me persuade them to take the thing back and give me a new one? This isn't what I paid $199 for. It's within the 30-day exchange period and I have Apple Care, in case that's relevant.
posted by JuniorBCat on Feb 17, 2009 - 13 answers

I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for? [more inside]
posted by aristan on Jan 15, 2009 - 4 answers

As a retail customer, why is it rare to receive a thank you after completing a transaction? [more inside]
posted by jorlando on Dec 7, 2008 - 36 answers

Documented business failure because of shoddy customer service? [more inside]
posted by mjger on Nov 12, 2008 - 11 answers

My out-of-warranty Samsung DLP has been plagued with issues for the last 6 weeks. Routine issues, or do I have recourse? [more inside]
posted by neilkod on Aug 23, 2008 - 2 answers

How can I be a better retail employee who is helpful, but does not annoy you? [more inside]
posted by netbros on Jul 23, 2008 - 58 answers

Our mattress was damaged in a (self) move and we have reason to believe that it is a manufacturing issue. We have to deal with the furniture store first. We do not anticipate this being an easy situation. Advice needed, please. [more inside]
posted by oflinkey on Jun 23, 2008 - 5 answers

Need help with Yahoo Small Business / Premium Services support: is there a way to update payment information at once? Tried their UI but to no avail. Also seek email to customer service--phone call got dropped after hours on hold. [more inside]
posted by seeminglee on Jun 17, 2008 - 1 answer

I am looking for examples of websites that provide "best-in-class" customer service capabilities via the online channel. What are those e-commerce websites you think have amazing self-service options and are easy-to-use?
posted by tdabbott on Apr 14, 2008 - 5 answers

3rd TB hard drive failure in 6 weeks. Am I doing something wrong? [more inside]
posted by 4Lnqvv on Jun 21, 2007 - 15 answers

How can I connect support cases with end user documentation? [more inside]
posted by mamaquita on Feb 5, 2007 - 4 answers

my health club is a health risk. what should I do? [more inside]
posted by krautland on Feb 4, 2007 - 16 answers

How do I get a cellphone company to cancel my account and credit back their charges? [more inside]
posted by Big Fat Tycoon on Aug 25, 2005 - 2 answers

I want to start a "hate" site dedicated to my crappy dealings with a major corporation. What do I need to be wary of? [more inside]
posted by b_thinky on Aug 2, 2005 - 24 answers

Questions for grocery clerks (or people who stand in line at the grocery thinking about people and their purchases). [more inside]
posted by kmel on Jul 29, 2005 - 61 answers

Ever written a letter complaining about poor service to a large, international company? Did it accomplish anything or just waste your time? And if you saw results, any tips worth sharing? [more inside]
posted by herc on Jul 19, 2005 - 23 answers