I was verbally abused by a terrible employee at an AT&T store but they're not part of the corporate machine. What do I do?
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posted by cachondeo45
on Apr 24, 2013 -
13 answers
What business books/frameworks and resources are available for managers in service companies to provide deep customer value and delight, when the customer himself is a senior manager in another company and my services are people with deep expertise in specific areas?
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posted by theobserver
on Apr 14, 2013 -
4 answers
My customers will sign up for weekly, bi-weekly or monthly shipments of a product. After I've processed their payment, what are some online customer database solutions for managing my current customers and generating things like shipping labels and order forms so that each week I can pack my boxes full of product and ship them?
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posted by jrholt
on Mar 10, 2013 -
2 answers
My small financial services firm needs to keep track of our customers and how much progress we have made selling them different investments.
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posted by otto42
on Mar 8, 2013 -
8 answers
I'm looking for a better word or term of art for the most important customer of a company, in particular one that provides the most revenue.
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posted by heliostatic
on Feb 28, 2013 -
22 answers
Have you ever purchased anything from Rawganique? If so, what was the experience like?
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posted by sardonyx
on Dec 9, 2012 -
6 answers
My business is booming and it's driving me crazy! The process that worked when only a few orders trickled in isn't scaling and I am finding myself prisoner to my workflow.
Email and google spreadsheet is clearly not cutting it and I need input on a project management or order system.
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posted by hellodonna
on Sep 20, 2012 -
14 answers
I'm looking for recommendations for online software for managing a database of customers.
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posted by rabbitfufu
on Sep 3, 2012 -
9 answers
Two questions based around Amazon.co.uk. I would like to know, probably rough, figures for Amazon.co.uk customer base and the average percent discount they have on books.
posted by dazzle
on May 30, 2012 -
1 answer
My friend paid for Yahoo Premium email service. His email account was hacked. And his account was locked down by Yahoo. Now I can't find any way to contact Yahoo Premium service, which he PAID FOR. Any ideas??
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posted by anonymous
on Nov 15, 2011 -
3 answers
My company sells a premium nutritional supplement product targeted to middle-aged women via our web site. I would like to include a "thank you favor" in the box when it is shipped to the customer. Please recommend what you think would work here!
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posted by blargerz
on Oct 5, 2011 -
13 answers
I'm looking for a certain book written in the sixties or seventies about the sociological aspect of the training of airline hostesses/stewardesses. Don't remember if it was entirely about this topic, or just a notable part of it. Some part of it may have been about how stewardesses had to curb the outward expression of their personalities to match stringent requirements of communication with passengers that rendered them almost carbon copies of one another. It was somewhat famous. Suggestions?
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posted by jackfruit
on Sep 6, 2011 -
3 answers
How do I, using Excel, determine the frequency of orders, the minimum/maximum amount per customer and the average order size?
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posted by hecho de la basura
on May 21, 2011 -
11 answers
I want to be more assertive. Just had an annoying customer service experience from which I think I could have got better results had I been more assertive. Need tips. Details within.
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posted by beccyjoe
on May 6, 2011 -
20 answers
Where can I read about the craft of deploying really well-designed, client-appropriate content management solutions for the web?
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posted by circular
on Apr 25, 2011 -
1 answer
I've been getting DVDs from Netflix recently that are cracked, scratched and otherwise unplayable. They always offer to send a repacement but what a pain it is to plan to watch in the evening only to find it won't play. Has anyone else experienced a rise in the number of damaged discs being received? When I called, admittedly a bit hot under the collar, to complain the Netflix CSR listened, briefly, but when I asked if Netflix had deliberately decided to stop inspecting discs for damage before mailing out to customers my call got seamlessly switched to National Car Rental. So much for customer service at Netflix!
posted by NorthCoastCafe
on Aug 15, 2010 -
42 answers
Is there a name for this type of scam?
A customer walks into a store to buy $1000 worth of goods. A salesperson offers 20% off if the customer slips him $100 dollars under the table. The customer is $100 better off, the salesperson is $100 better off*, the store is $200 worse off.
(
*Assuming no commission)
posted by 2bucksplus
on Apr 1, 2010 -
25 answers
I need some advice on how to handle some questionable conduct by my credit card company...
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posted by anonymous
on Jan 22, 2010 -
7 answers
Air Canada WTF? On Tuesday I took a trip from Laguardia Airport to Pearson Toronto to CDG, Paris on Air Canada. From Toronto to Paris, they lost one of my bags, which wouldn't be terrible except said bas contained 1) My only change of clothes for the next 2 weeks 2) My BFs extra heart medication and 3) I'm leaving for Prague in 4 days and there is still no news. Is there anyone I can call or talk to see that I actually get my stuff before I leave France? Kakfaesque detail follows.
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posted by The Whelk
on Jan 7, 2010 -
21 answers
How can I get any service from Dell Inc. Help they seem to have lost my order and won't give me any answers etc.
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posted by Twinedog
on Jul 8, 2009 -
17 answers
I gave my cell phone to a badly burned fire victim and she took it with her to the hospital in the ambulance. It was covered in blood. I dont want it back. I have no phone insurance. I'm with Sprint. Any provision for a replacement if the phone is lost in in a life saving circumstance? WARNING: graphic details inside.
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posted by Muirwylde
on May 24, 2009 -
31 answers
Apple Genius Bar not so Genius - I bought my macbook back in 2004 and recently took it into the London Apple store for help with a software problem.
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posted by numberstation
on May 21, 2009 -
12 answers
My company is looking for a comprehensive package to manage our IT company, which has grown 1000% over the past 4.5 years. I believe we have outgrown our existing solution.
It has to be scalable, user friendly, integrate with Quickbooks, ideally would integrate with Kaseya, and generally be a very full solution.
Honestly,
Autotask is the best thing we have found, but it is not an option as we cannot host it ourself. Outsourcing all client data to another company means we are beholden to that company for life and that is not an option.
We tested Commit but the web interface just wasn't robust. The program itself was very functional, but the interface would lead one to believe that it was intended for smaller shops so we are going to stay away from it.
All suggestions and critiques are welcome.
posted by titans13
on Mar 8, 2009 -
4 answers
Brand new iPhone (1 week old ) has a dead pixel! Apple Store says this is within "spec," and therefore doesn't warrant an exchange. I call BS on that. Suggestions to help me persuade them to take the thing back and give me a new one? This isn't what I paid $199 for. It's within the 30-day exchange period and I have Apple Care, in case that's relevant.
posted by JuniorBCat
on Feb 17, 2009 -
13 answers
I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for?
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posted by aristan
on Jan 15, 2009 -
4 answers
As a retail customer, why is it rare to receive a thank you after completing a transaction?
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posted by jorlando
on Dec 7, 2008 -
36 answers
My out-of-warranty Samsung DLP has been plagued with issues for the last 6 weeks. Routine issues, or do I have recourse?
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posted by neilkod
on Aug 23, 2008 -
2 answers
Our mattress was damaged in a (self) move and we have reason to believe that it is a manufacturing issue. We have to deal with the furniture store first. We do not anticipate this being an easy situation. Advice needed, please.
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posted by oflinkey
on Jun 23, 2008 -
5 answers
Need help with Yahoo Small Business / Premium Services support: is there a way to update payment information at once? Tried their UI but to no avail. Also seek email to customer service--phone call got dropped after hours on hold.
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posted by seeminglee
on Jun 17, 2008 -
1 answer
I am looking for examples of websites that provide "best-in-class" customer service capabilities via the online channel. What are those e-commerce websites you think have amazing self-service options and are easy-to-use?
posted by tdabbott
on Apr 14, 2008 -
5 answers
AttractiveRetailWorkerFilter: If someone would like a date with someone they only see at retail/checkout, is there any acceptable way to communicate this, that doesn't impose on the worker or make their job harder/unpleasant if they're not interested?
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posted by -harlequin-
on Aug 26, 2005 -
26 answers
I want to start a "hate" site dedicated to my crappy dealings with a major corporation. What do I need to be wary of?
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posted by b_thinky
on Aug 2, 2005 -
24 answers
Questions for grocery clerks (or people who stand in line at the grocery thinking about people and their purchases).
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posted by kmel
on Jul 29, 2005 -
61 answers
