Where can I find programs that teach employees how to de-escalate a rising conflict? [more inside]
posted by A Terrible Llama on Nov 9, 2009 - 5 answers

Have you had any experience in reconciling or mediating a conflict between family members? [more inside]
posted by anonymous on Mar 18, 2009 - 9 answers

How do I deal with a customer contact who seems to be trying to undercut me? [more inside]
posted by Strumpf Marionette on Mar 4, 2009 - 11 answers

Conflict resolution-filter: How can I be a better (read: appropriately responsive and fair) moderator and listener? A lot more inside. [more inside]
posted by self on Dec 3, 2008 - 8 answers

Good tips or techniques for identifying, and articulating, negative emotions? [more inside]
posted by justonegirl on May 25, 2008 - 17 answers

What kind of conflict resolution do you use in your relationship? There are it seems to me at least two types: 1. rules that you agree on as a couple to use during a conflict so as to address the conflict but also resolve it constructively 2. rules/approaches that you use unilaterally to approach a conflict [more inside]
posted by jouke on May 8, 2008 - 24 answers

My boss is driving me crazy. It's time to have a sit-down. Should I ask the head of HR to mediate, or go it alone?


BTW, part of the discussion will include the issue of mind games: as perceived by me, as practiced by the Boss. This is a huge risk, but life has gotten unbearable. (Thanks in advance.)
posted by anonymous on Nov 14, 2004 - 17 answers

What do you do about an eBay transaction that didn't quite go well 100%, but the seller aggressively gives negative feedback for anyone that doesn't spill accolades? [more inside]
posted by mathowie on Oct 2, 2004 - 23 answers