Where can I find programs that teach employees how to de-escalate a rising conflict? [more inside]
posted by A Terrible Llama on Nov 9, 2009 - 5 answers

I have a new job where I'm going to get yelled at a lot. What are your tips for becoming comfortable with getting yelled at a lot, or your tips for defusing such a situation? [more inside]
posted by A Terrible Llama on Oct 23, 2009 - 32 answers