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Odds of being able to charge back a defective item?

I ordered a laptop part online that turned out to be defective. I am leaving town in less than a week and would really like a working part beforehand. The merchant probably won't get me a replacement in time or give me a full refund. I'm going to communicate with them again Monday morning, but I'd like to know how good of a BATNA a chargeback would be. [more inside]
posted by questionable accounting on Jun 4, 2011 - 9 answers

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