Getting to know you... I'm new to client service but have extensive client-side experience in the marketing field. Just joined an agency and the client complained to my boss that I'm 'too professional' in my demeanor. How do I fix this? [more inside]
posted on Aug 21, 2008 - 3 answers

I am a graphic designer. I love graphic design. I hate hate hate clients. What can I do without wasting my entire education? (Much, much more inside.) [more inside]
posted on Mar 13, 2008 - 23 answers

How can I more effectively build up my business so as to have a celebrity clientele? [more inside]
posted on Nov 15, 2007 - 2 answers

I wish for a web site full of pre-written explanations, or links to such collected here, for various good web practices, so that I can send them to my clients (some of whom are pro-bono) when I'm too impatient or frustrated to calmly say why editing the web _shouldn't_ be like editing a "Word" document; or why putting a huge snapshot on their home page isn't a good idea... [more inside]
posted on Nov 2, 2007 - 10 answers

I am needing a portal for multiple-client sign-in. I want my clients to be able to go to a common front page and enter their username and password and be taken to an area just for them. There will be messaging, files, video, audio, photos, etc. that is just for their use. Each client would need an area with their material. I have around 20-25 clients. I probably need no more than 250MB of storage for their "stuff' per client. What do I do? Something ready-to-go and hosted? Something I run from my own shared server? I'm not even sure what I am needing is called. Any comments/suggestions appreciated - thanks for the help!
posted on Oct 16, 2007 - 8 answers

How much should I charge for my freelance design services? Have to give a quote by tomorrow, and I don't know how to determine what my time/my skills/the job/etc. is worth in order to quote them fairly. [more inside]
posted on Apr 3, 2007 - 12 answers

Do my job and freelance clients all need to know about each other? [more inside]
posted on Mar 1, 2007 - 13 answers

Web developers - agencies and freelancers - what is your normal project load? [more inside]
posted on Dec 1, 2006 - 4 answers

[FreelanceFilter] I need a lawyer's advice! (or other freelancers) I work as a freelance web/Flash developer, and getting money from clients after the job is done is always a huge pain in the ass... [more inside]
posted on Apr 6, 2006 - 14 answers

My father, who was a self-employed accountant with a staff of zero, passed away on Monday in the middle of tax season. His clients, mostly doctors with small to medium sized practices, are people whose finances he's been managing for decades and they were friends to him as well. How can we, my family, ease their transition to another person to handle their taxes? [more inside]
posted on Mar 31, 2006 - 10 answers

Should I bill clients for scheduled appointments they missed? [more inside]
posted on Oct 24, 2005 - 26 answers

Is there a tactful way to refuse a tip without offending the tipper? [more inside]
posted on Aug 8, 2005 - 10 answers

What's the best way to deal with difficult freelance clients? I recently designed a logo for a small business and they are arguing about paying me. [more inside]
posted on Jul 18, 2005 - 19 answers

Help! The client from heaven has gotten a manager from hell. I need your advice on how to save this project, and an otherwise excellent reference, from being burned by an overreaching manager. [more inside]
posted on Jun 24, 2005 - 15 answers

collecting for web design....

I've got a client that is sitting around after they've approved the design. I can't seem to make them get off their asses so I can finish this and more importantly collect the final payment. Any and all advice is welcome.
posted on Nov 16, 2004 - 6 answers

What's your favorite messenger client for XP and why?
posted on Sep 14, 2004 - 17 answers

When my company discusses web design service with potential clients, they generally *always* balk and get ornery about the cost. Most of the time, we're working for small businesses, so understandably, $5-$10k is a substantial chunk of change for people to shell out. We don't get upset when we lose bids for being too expensive because we've always been taught that compromising our rate is not the solution... you simply can't meet everyone's budget. That being said, we turn away enough people who expect websites to cost $500-$1500 that I think there might be a market supportive enough to create solutions for. [come inside, won'tcha?]
posted on May 13, 2004 - 38 answers

I want to start a web design business focusing primarily on Flash design, but I need some tips on how to acquire clients. [More Inside]
posted on Mar 16, 2004 - 7 answers

One of my main clients (I'm a freelance programmer, been doing tons of web/php stuff in the past few years) stopped paying their bills and wanted to renegotiate my rate with them below the level I can live on ... I told them no, so now I need a new client or three pretty quickly. A lot of people here are freelance web developers; any suggestions on how to get a few new clients?
posted on Jan 2, 2004 - 3 answers