We are switching from AT&T cell phone to service to Verizon, and I'd like to perform the switch smoothly while also using one of the new phones as a Christmas gift. Your advice on the proper procedure would be welcome. [more inside]
posted by Rock Steady on Nov 20, 2012 - 14 answers

I'm a customer of a certain recently purchased wireless service. My contract (and my handset) are about to expire. Help me figure out what to do next. [more inside]
posted by gnomeloaf on Apr 12, 2011 - 8 answers

Cellular reception is horrible in my area. I get at least 2 dropped calls during my commute to work, and every cellphone I've used is generally worthless indoors. What's the best way to pester my service provider into fixing this? [more inside]
posted by Zeker on Jul 27, 2009 - 9 answers

I bought an Iphone through ATT dec 9th. Found out today i will be in Japan this year starting this spring for one year ATT Contract states:"simply return it either to a store or by mail within 30 days from the date the equipment." I assumed that that meant 30 full days of use (hence return today would be OK, but they insist that it meant 30 calendar days irregardless of what time the phone was picked up or activated, and so they denied my return. Any thoughts on my options? Should the contract not be more clear on precise what 30 days means?
posted by dougiedd on Jan 8, 2009 - 21 answers