I want to setup a simple home call center using Skype. [more inside]
posted by nitsuj on Jul 20, 2009 - 8 answers

How can I move from using a Meridian 2250 console to an ACD (or other option)without using an auto attendant? My organization wants every call answered by a human. [more inside]
posted by bodgy on May 9, 2009 - 1 answer

A company I do a bit of consulting for wants to test an infomercial for their hummingbird feeders. The infomercial directs viewers to a phone number that connects to our call center where they can place an order. How should we process that order? [more inside]
posted by stuboo on Mar 19, 2009 - 4 answers

Can I set up a temporary call-center with ten different lines using Skype? Or is there another VOIP solution that would cost less than installing new lines? [more inside]
posted by abkadefgee on May 8, 2008 - 9 answers

I'm not cut out for call center work, but I'm stuck in one for seven more weeks. How do I deal with the many angry callers? [more inside]
posted by anonymous on Jan 10, 2008 - 35 answers

How do I fire someone without demoralizing the rest of my team? [more inside]
posted by anonymous on Dec 8, 2007 - 38 answers

My call center job is making my throat sad. Help? [more inside]
posted by crinklebat on Oct 9, 2007 - 13 answers

How much do companies spend on call centers? [more inside]
posted by diastematic on Jul 2, 2007 - 10 answers

My employer runs a large customer-service call center. We record calls for quality assurance, and are looking for a recording tool that will automatically transcribe the conversations. [more inside]
posted by mrbula on Mar 28, 2007 - 5 answers

I'm trying to create a high level overview of the possibility of using Asterisk in a small (30-50 seat) contact center. For the people who know Asterisk and know the needs of a basic call center, what level of custom programming should I expect? [more inside]
posted by saraswati on Jan 19, 2007 - 6 answers

I've been asked to look into a predictive dialling system for a small team of outbound telesales agents who're bored of listening to the phone ring for 6 hours a day. Does anyone around here have any experience of the different systems available; implementation pitfalls, advantages and disadvantages of each? [more inside]
posted by whoojemaflip on Nov 21, 2006 - 6 answers

I've been tasked with analyzing call records for a small software support call center. Neither I nor the company have ever done this kind of thing before and I'm not sure what to do. [more inside]
posted by cdavis on Sep 20, 2006 - 3 answers

Maybe a year or so ago, there was something posted on the blue about a guy starting a company where people could call in with random questions... basically a call center with exceptional google-fu. I believe the operators were called "angels". Can anyone point me to info on this or any similar ventures?
posted by squidlarkin on Nov 26, 2005 - 13 answers