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The best books on providing exceptional customer / client service

Please recommend great books about exceptional customer service / client service. In my business (staffing), we must provide great service to both clients and to candidates. I have a new recruiter who is new to the industry and doing great. I want our branch focus this year to be differentiating ourselves from our competitors by being phenomenal with both groups that we work with. [more inside]
posted by glaucon on Feb 27, 2015 - 3 answers

The title of the book woulda been the title of this question...

This is probably ways too long of a shot here, but I need help remembering the title of any book in this series. It's been bugging me for days...very sketchy details inside! [more inside]
posted by zinful on Feb 19, 2015 - 6 answers

Book suggestions for teens that are coming out as LGBQ or T

I'm working (as a therapist) with a young man (17 y/o) who has recently acknowledged that he is gay. He asked, during our first session, if there were any books I would recommend. I realized that, although I had done extensive reading on a clinical level, I hadn't explored materials for whom young people, as opposed to clinicians, were the target audience. [more inside]
posted by HuronBob on Feb 9, 2015 - 16 answers

Bookfilter - Soviet War Strategy

I once read parts a book online (the text was fully available online, maybe at a think tank's website). It was about Soviet War Strategy and their way of thinking. I found it quite interesting. [more inside]
posted by yoyo_nyc on Feb 5, 2015 - 3 answers

Fantastical beings need help GTD, right?

Superheroes and vampires and dark overlords (oh my!) don't operate in a vacuum. They have meetings to schedule and budgets to balance and dry-cleaning to be picked up but obviously they can't be bothered with such mundane details. I want to read stories about the staff that gets those things done. I've wandered across a couple that I have enjoyed and would love suggestions in the same vein, especially if they are funny or lighthearted and play on the contrast between the extraordinary and the banal. [more inside]
posted by ElDiabloConQueso on Feb 2, 2015 - 21 answers

How to find an intellectual / creative community of South Asians in NY?

Seeking advice on how to find out about events, screenings, lectures, workshops, and gatherings organized by and for the South Asian community in New York City. [more inside]
posted by coastisclear on Jan 31, 2015 - 7 answers

What SF book from the 60s or 70s had spiked baseballs?

I am trying to remember the name or author of a paperback SF book I read in the 1970s. From the tone, I'm pretty sure it's a late 60s or 70s publication. Memories inside: [more inside]
posted by Mogur on Jan 30, 2015 - 2 answers

How can I find and buy a trashy erotic novel called Labels?

When I was around 11 or so, a thick mass market paperback that had been sitting in the book cabinet my whole life finally caught my interest. It turned out to be incredibly filthy; so much so that I marked every sex scene with a Post-It and spent a lot of intimate time with the book until an older cousin borrowed it and never returned it. It's named "Labels," due to a setting in the high fashion world of the 80s? I remember basically everything about it except the author, including a LOT of sex scenes, which I will enumerate for you: [more inside]
posted by Juliet Banana on Jan 30, 2015 - 21 answers

1980s young adult fiction featuring a trip to The Go Gos/INXS concert?

Okay, the title pretty much is what I remember: it's a young adult book where the protagonist goes to a Go-Go’s concert where INXS is the opening act. [more inside]
posted by MCMikeNamara on Jan 29, 2015 - 5 answers

Comfort me with novels

I'm entering a period in my life that's going to be, shall we say, a little challenging. I'm looking for novels that will get me so engrossed that I'll forget everything outside them for a least a little while. [more inside]
posted by holborne on Jan 28, 2015 - 74 answers

What can I use my new personal library database for?

I've just finished adding all of my owned books into a personal database app. Now what can I do with that information? [more inside]
posted by jefficator on Jan 21, 2015 - 5 answers

Intermediate/Advanced Java Programming Books?

I'm a software developer with several years of experience under my belt. Lately, I've been working with lots of Java code, but have very little formal Java training. Unfortunately, most of the resources that I've found seem to target people with little/no programming experience OR lots of basic Java experience. Can anybody recommend books or other resources that teach Java, from the perspective of a developer who is already experienced with OOP and other C-style languages? [more inside]
posted by schmod on Jan 20, 2015 - 7 answers

affectionate videos for a toddler

I'd like to show my toddler videos/tv shows/movies/books that include genuine affection - parents, families, friends all giving hugs or smiles or other close, positive interactions. Any good ideas? [more inside]
posted by jillithd on Jan 16, 2015 - 18 answers

Smart books, 10 minutes at a time?

Baby #3 is coming soon and I'm looking for books to read during maternity leave. I know from experience that I need quick, light material that can be read in very short bursts - nothing that relies on subtle atmospherics or requires sustained attention to 'get in to'. But I'd also like something well-written and smart enough that I don't feel like I'm letting my brain turn into nothing but mush and breast milk. Only other stipulations - not too bro-centric (eg. not revolving entirely around the sexual frustrations of an egocentric middle-aged dude); nothing prominently featuring ill/dying/suffering children and/or parents (hormones, yo). Fiction or non-fiction OK, all genres welcome!
posted by Ausamor on Jan 1, 2015 - 31 answers

What is currently the best ebook app for Android?

Are there any ebook reading apps for Android that approach the level of polish that iBooks on iOS has? Ideally ones that have a continuous-scroll mode and which allow easy font customization? [more inside]
posted by Anticipation Of A New Lover's Arrival, The on Dec 29, 2014 - 5 answers

Bernard Law Montgomery biography?

At dinner with my 85 year old uncle yesterday and he asked me if I could recommend any good biographies covering Field Marshall Montgomery. I could not but I thought perhaps some folks here might be able to suggest a solid biography or two. Uncle Bill is aware that Monty was a controversial figure and is seeking a balanced account of his life (or perhaps just his WWII exploits.) I'd like to buy one or two for him so availability in the US would be helpful. Thanks!
posted by CincyBlues on Dec 25, 2014 - 2 answers

What books from 2014 blew your socks off?

What literature from 2014 would you consider to be the best? I'm looking for page turners that tempt you to stay up late at night and exceed your expectations to a great degree. Fiction, non-fiction, short stories, space opera, graphic novel, anything goes. I'd like the best of the year to enjoy over break, and I'd like the recommendations to come from other like-minded mefites.
posted by SpacemanStix on Dec 24, 2014 - 44 answers

One Book For College Guy

Asking for a friend. What one book would you recommend for a college aged son who has specifically requested a book "to learn about something"? He's a really great kid who has really matured a lot in the past year - business major, likes sports. Open to all suggestions!
posted by wearyaswater on Dec 19, 2014 - 24 answers

Is it still "worldbuilding" on a space station?

I'm looking for science fiction with excellent worldbuilding surrounding a particular scenario: a population trapped in an enclosed environment that they can't leave for generations, so that they have to produce or reuse everything within that environment. Preferably something like a space station or a generation ship, but those details aren't required. [more inside]
posted by darchildre on Dec 18, 2014 - 31 answers

Did I Just Make a Rookie Mistake?

I just signed my first publishing deal after the publisher approached me directly. I had been noncommittally talking to an agent before this--no representation agreement or anything, just hypotheticals and suggestions. When the publisher contacted me, I just jumped for it and didn't tell the agent until it was done. Did I just screw over that agent, or is this just business? [more inside]
posted by scaryblackdeath on Dec 18, 2014 - 17 answers

Books appropriate for a middle school boy

I've been tasked with finding my 13-year-old relative a good science fiction book. [more inside]
posted by rainbowbrite on Dec 15, 2014 - 31 answers

Christmas Present: Books for Mom edition

Every year I load up my Mom's Kindle library for Christmas. This year I'm finding a lot of stuff on the non-fiction end but very little fiction that is up her alley. Her fave books: Neal Stephenson's "The Baroque Cycle" and Gillian Bradshaw's "The Sand-Reckoner." Got a rec? Expanded explanation of her taste inside! [more inside]
posted by rednikki on Dec 5, 2014 - 13 answers

Ideas for chapter book series?

I am a bookmobile librarian and the majority of my patrons are kids wanting chapter books. I have a variety of series that I try to keep current: The Littles, Junie B, Magic Tree, Goosebumps, Hank the Cowdog, Flat Stanley, Warriors, Star Wars, American Girl, Rainbow Fairies. Are there any other series you would suggest? Thanks a bunch hivemind!
posted by haikuku on Dec 4, 2014 - 28 answers

Need recommendations for a Bird Identification book.

I am hoping to find the US equivalent to the Australian "What Bird is That?" book and my google fu is failing me. [more inside]
posted by wwax on Nov 24, 2014 - 11 answers

Reading recommendations for someone who wants healthier relationships?

I'm a big fan of learning things by reading; reading about cognitive-behavioural therapy has been helpful in combating depression, and reading about creative conflict resolution has been helpful in relationships with family and workmates. I'd like some reading recommendations for building healthy romantic relationships, since it's something I'm ignorant about. [more inside]
posted by clawsoon on Nov 20, 2014 - 44 answers

I want ALL the Idylls!

I want to give my husband a copy of Idylls Of The King by Tennyson for Christmas. Am I on an impossible quest? [more inside]
posted by zanybutterfly on Nov 19, 2014 - 5 answers

Sound + image

I'd like to read stories in English with my daughter. [more inside]
posted by nicolin on Nov 16, 2014 - 5 answers

Web enabled horror fiction?

Thanks to MeFi, I recently read Benjamin Rosenbaum's short story "Feature Development for Social Networking" - please recommend me some other high quality horror / supernatural fiction in which the Web plays a central role.
posted by ryanshepard on Nov 15, 2014 - 6 answers

Thought exercise: Dystopian Future Library

The scenario: access to the internet has been cut off due to (insert your worst fears here). Your only reading/reference material that you now have access to is what is on your shelves at home. Question: what are the best books to have stocked your shelves with beforehand?
posted by anemone on Nov 11, 2014 - 15 answers

What makes for a superior signed book?

I have a book signing coming up for my new novella. This is not my first signing. I feel I should write something more than "good reading" or "enjoy" and my signature. Other than those authors who know you and made a personal note, have you seen good book signing quotes? I won't be signing many so length (within reason) is not an issue. [more inside]
posted by dances_with_sneetches on Nov 5, 2014 - 10 answers

Accessible Scholarly Sources on the Book of Revelation

I recently happened to sit down and read the Book of Revelation in the Bible. Wow, that is some crazy shit! I'm now fascinated to learn more... [more inside]
posted by rainbowbrite on Nov 4, 2014 - 18 answers

The Book Doctor? The curative power of books

I was at Busboys and Poets a few months ago and I found an amazing book that "prescribed" other books for various physical and mental ailments - e.g Jane Austen for the brokenhearted, Heart of Darkness for malaria. I think the author had a blog/service all about book recommendations and was called the "book doctor." Help me find this book!
posted by facehugger on Nov 4, 2014 - 2 answers

Introduction to Art - Difficulty Level: 9 yo Bilingual Boy

My oldest nephew is turning 9 in a few months' time and I want to give him a book. He's smart, introverted, sensitive, and he loves drawing. I thought he would enjoy a book about how to look at art. More info and added difficulties inside! [more inside]
posted by kariebookish on Nov 3, 2014 - 9 answers

Books That Reuse Text From Other Books

What books reuse all or part of the text of another book? I'm looking for works like Pride & Prejudice & Zombies, or A Humument, or F***ing Frankenstein, where large chunks of text are transformed but are still recognizable from the original. I am not looking for books like Wicked or The Wind Done Gone, where the story or characters are used but text is entirely original. [more inside]
posted by yankeefog on Oct 17, 2014 - 18 answers

Introducing Terry Pratchett to a Japanese reader

I'm exchanging emails with a Japanese woman from Tokyo. We talked about books, and I mentioned Terry Pratchett as one of my favorite authors. She said: "His work looks interesting! Do you have a recommendation?" [more inside]
posted by mortimore on Oct 13, 2014 - 3 answers

Title of an old kid's book about two boys in a haunted house?

When I was a kid I read a scary book that kind of stuck with me for some reason. I'm curious to read it again, but I can't recall the title. It was about two boys who worked as gravediggers, or at least one of them did and the other hung around with him in the cemetery. They liked to make up macabre rhymes about the names on the tombstones. Stuff like, "Here lies the body of Eliza McBain, somebody pushed her in front of a train." [more inside]
posted by Ursula Hitler on Sep 7, 2014 - 7 answers

What do snowmen and museums have in common?

Please recommend books & movies where things come to life at night, in secret, and/or for one person or a select group. [more inside]
posted by AllieTessKipp on Sep 7, 2014 - 35 answers

Book Recommendation for my Mom

My mom dropped out of high school when she was 15 and never reads for pleasure. She (inexplicably) started reading the Hunger Games and devoured the trilogy in two weeks. As far as I know, that's the only book she's ever completed. I'm looking for something that she'll enjoy on the same level of the Hunger Games trilogy. I've tried to figure out what it is that she likes about the trilogy but she can't really say why she enjoyed them so much. She just says she just couldn't stop reading them.
posted by R.F.Simpson on Aug 22, 2014 - 43 answers

Where does a reader go after Edith Pargeter's Heaven Tree Trilogy?

I'm looking to buy a book/books as a gift for my grandmother, who was recently in an accident and faces a long recovery. She is a voracious reader, but has specific tastes. Last Christmas I sent her Edith Pargeter's Heaven Tree Trilogy; she's told me multiple times since, in no uncertain terms, that these books were among the best she'd ever read and that she immediately re-read the trilogy upon finishing it. The trouble is, the rest of Pargeter's corpus - including her pseudonymous works, as far as I can tell - don't fit my grandmother's preferences nearly as well as the Heaven Tree books, so I am not sure what to send her. [more inside]
posted by AthenaPolias on Aug 17, 2014 - 21 answers

The Hugo Awards: what are the odds?

I thought bookmakers would take bets on just about anything, bookish competitions included—Ladbrokes has Haruki Murakami at 6:1 for this year's Nobel Prize for Literature—but I'm not finding anyone offering odds on this weekend's Hugo Awards. Are there any "official" odds on the Hugos? And if not, why not? [more inside]
posted by mumkin on Aug 15, 2014 - 3 answers

Aging in literature and film

As I approach my fifties and confront the reality that parts of my body are wearing out and will never be young and resilient again, I turn to the arts for deeper philosophical understanding of this aspect of the human condition that I am facing. I'd like recommendations of fictional treatments of physical aging which are realistic but compassionate. Guidelines and caveats behind the fold. [more inside]
posted by matildaben on Aug 13, 2014 - 25 answers

Road scholar

Let's say you have a kid - 10-15 years old, so maybe grades 5-10 - and you decide to pull them out of school for a year. During that time, you are going to drive around the United States with the goal of learning, in an authentic way, as much as possible about American history, culture, and geography. Where do you go, and what do you read? [more inside]
posted by goodbyewaffles on Aug 9, 2014 - 15 answers

How do I audiobooks?

I want to start listening to audiobooks on long hikes and drives. Specifically I'd like to start with an unabridged "Lord of the Rings," but eventually others. How do I obtain them as plain mp3s? [more inside]
posted by drjimmy11 on Aug 8, 2014 - 17 answers

Best cosy mystery series or just plain cosy series?

I am looking for a book series to get into that's easy and light, now that I have a kiddo. [more inside]
posted by reshet on Aug 6, 2014 - 30 answers

Books about things hidden in plain sight

I recently reread René Daumal's Mount Analogue and am looking for other books about things - buildings, people, phenomena, organizations, parts of the natural world - that are hidden in plain sight. [more inside]
posted by ryanshepard on Aug 3, 2014 - 12 answers

What is wrong with the world?

With the recent events in Ukraine and Gaza lately, I've been feeling upset as to what our world has become, and where we as a race are headed. I'd like to understand how we got here. Can you share your favorite books, and explainers that illuminate the history of the Middle East conflicts, as well as that of Russia and Ukraine. [more inside]
posted by rippersid on Jul 21, 2014 - 22 answers

What is this book that a mad monk recommended?

Reading The Count of Monte Cristo. Spoilers: [more inside]
posted by johngoren on Jul 15, 2014 - 4 answers

Book recommendation: a good historical overview of the US in the 1980s?

I am seeking recommendations for (reputable/peer-reviewed) essays or books that could help me develop a nuanced but well-rounded understanding of the social, political, and economic climate in 1980s America (economic deregulation is a particular point of interest). [more inside]
posted by coastisclear on Jul 14, 2014 - 8 answers

Thoughtful sci-fi recommendations

Looking for recommendations of sci-fi authors who are adept at some technology topics without compromising storytelling. More inside! [more inside]
posted by azazello on Jul 13, 2014 - 24 answers

Kid's book: little girl on vacation in Vermont who rides flying monsters

When I was a kid, I read a book about a little girl who was on vacation in the mountains of Vermont with her family. She became friends with flying monsters/dragons/dinosaurs. That's all that I remember!
posted by goethean on Jul 9, 2014 - 2 answers

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