Say I have an iPad. I decide not to get AppleCare, but I do get an extended warranty using my AMEX card. If my iPad has a problem at the 13 month mark (aka 1 month after the factory warranty expires) and needs to be replaced (which the Apple Store often will do for you), how do I invoke the AMEX card extended warranty so I don't have to pay for the refurbished replacement? [more inside]
posted by patronuscharms on Mar 15, 2011 - 11 answers

When trying to get a Macbook repaired, how is the BEST WAY to make a stink without being an asshole? [more inside]
posted by bibliogrrl on Oct 21, 2010 - 12 answers

The graphics card in my macbook pro failed, which happens at a "higher than normal" rate. Apple agrees that's the problem. Still, they want me to leave my hard drive in the computer when I give it to them for repairs. How diligent are they about protecting your data from theft and ill-use? If data on your hard drive somehow gets set free while visiting apple-land, it doesn't violate the Applecare terms of service (pdf). "[apple is not liable for...] the failure to maintain the confidentiality of data" (section 4). In section 7f, "You agree that any information or data disclosed to Apple under this Plan is not confidential." My hard drive is backed up, but I don't want to risk someone having access to all my personal info. Should I put up a fight? [more inside]
posted by manduca on Nov 12, 2009 - 16 answers

Should I get my aging, computer-clumsy mother an iMac, or just buy her a bigger screen for her Windows machine? [more inside]
posted by Joe in Australia on Sep 2, 2009 - 35 answers

Stolen ibook, email from Apple about recent call to Apple Support...think I have a chance? [more inside]
posted by thisisnotkatrina on Jul 21, 2007 - 7 answers