The graphics card in my macbook pro failed, which happens at a "higher than normal" rate. Apple agrees that's the problem. Still, they want me to leave my hard drive in the computer when I give it to them for repairs. How diligent are they about protecting your data from theft and ill-use? If data on your hard drive somehow gets set free while visiting apple-land, it doesn't violate the Applecare terms of service (pdf). "[apple is not liable for...] the failure to maintain the confidentiality of data" (section 4). In section 7f, "You agree that any information or data disclosed to Apple under this Plan is not confidential." My hard drive is backed up, but I don't want to risk someone having access to all my personal info. Should I put up a fight? [more inside]
posted by manduca on Nov 12, 2009 - 16 answers

I now own a MacBook Pro 17". And now I have some questions relating to MacOS and Windows 7, hardware upgrades and getting Applecare-on-the-cheap. [more inside]
posted by Effigy2000 on Nov 11, 2009 - 19 answers

What's the Bay Area equivalent of TekServe? [more inside]
posted by NucleophilicAttack on Aug 23, 2009 - 5 answers

My PowerBook G4 17in, with the dreaded W85 serial number is displaying (or rather not) a white 1.25in vertical block down the left side. [more inside]
posted by fontophilic on Mar 16, 2009 - 6 answers

MacFilter: Question regarding servicing and Apple Authorised Service Partners [more inside]
posted by gkhewitt on Sep 12, 2008 - 6 answers

How can I get Apple to REALLY fix my computer? (Previously) [more inside]
posted by Xurando on Aug 10, 2008 - 8 answers

Two, almost certainly related problems: My MacBook has taken to turning itself off while still showing as having a high battery charge. It has turned itself off while showing it at 36 minutes of battery time left. coconutBattery says that my current battery capacity is only at 54% of the original. Anything I can or should do about this? [more inside]
posted by andoatnp on Apr 5, 2008 - 12 answers

How best to purchase a Mac for a German friend visiting the US? [more inside]
posted by felix betachat on Jan 1, 2008 - 10 answers

My problem with my Apple remote is just getting weirder [more inside]
posted by snarfois on Dec 30, 2007 - 5 answers

I'm disappointed with the service I'm getting from an Apple authorised repair centre. Where do I go from here? [more inside]
posted by snarfois on Dec 4, 2007 - 11 answers

Is the AppleCare Protection Plan a "make-it-or-break-it" add-on when purchasing an Apple laptop? Even one that gets low usage? [more inside]
posted by Gordion Knott on Oct 22, 2007 - 25 answers

Where to send Macbook Pro for hard drive upgrade? [more inside]
posted by colecovizion on Sep 6, 2007 - 18 answers

Stolen ibook, email from Apple about recent call to Apple Support...think I have a chance? [more inside]
posted by thisisnotkatrina on Jul 21, 2007 - 7 answers

My 13-month-old MacBook Pro broke. Can you guess? Yeah, the AppleCare warranty had just expired. The fan made a horrible "playing card in the bicycle tire spokes" sound for about 60 seconds, then stopped forever. [more inside]
posted by evariste on May 20, 2007 - 25 answers

Upgrading RAM on my MBP: 3rd party RAM and warranty issues [more inside]
posted by GleepGlop on Apr 23, 2007 - 17 answers

Refurbished Mac: Good idea? Bad idea? [more inside]
posted by contessa on Feb 2, 2007 - 42 answers

One of my G4 iBook's hinges has a crack and it's spreading. Should I be worried? Is there likely to be any hassle getting it fixed under warranty? [more inside]
posted by mce on Dec 11, 2006 - 3 answers

Is Apple Care worth the money in the UK? [more inside]
posted by ClanvidHorse on Dec 6, 2006 - 8 answers

Should I try to get my MacBook Pro fixed through Applecare, even though I broke it myself? Has anyone heard of Apple allowing you to trade-in and upgrade? [more inside]
posted by likeSoy on Nov 15, 2006 - 14 answers

iBook trackpad problems: after cleaning with a barely damp cloth, my trackpad is all jumpy. Reboots and trying to "massage" the trackpad haven't helped. Any other home remedies for this? [more inside]
posted by jbb7 on Nov 5, 2006 - 4 answers

Death of an iBook. A couple hours ago, in the exact instant that I pushed the button to turn off my iBook G4, the iBook made a weird sound, its power was cut out immediately and abruptly went dead in a split-second (instead of the usual, slower process). It doesn't restart. It doesn't. Batteries are OK, by the way. Two questions: how bad is it, is it just electrical or the hard disk has been damaged as well? Also, I have put a lot of expensive software (Photoshop CS, Toast Titanium, Office, etc) in it. I still have the cd's and serial numbers, will I be able to reinstall them when the iBook's been fixed? It is still under guarantee, it's 7 months old. (more inside) [more inside]
posted by matteo on Nov 1, 2004 - 11 answers

So I've had an Apple G5 for exactly 1 year and a week. My warranty ran out 5 days ago and of course my computer died yesterday. What to do? (MI) [more inside]
posted by jeremias on Oct 3, 2004 - 20 answers