Macbook Pro (13", mid-2012) has been freezing and shutting down, and then sometimes not booting back up. Apparently it's an issue with either RAM or logic board. I have warranty but I'm in remote-ish Canada so Apple can't really help. Help!
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posted by tomcochrane
on Nov 25, 2012 -
8 answers
Resumé filter: how do you tailor your resumé when you're applying to a job in which you have relevant (self-taught) skills, but no prior work experience in the field?
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posted by patnasty
on Jun 1, 2012 -
8 answers
I am interested in working for Apple as an AppleCare At-Home Advisor. Although the position works from home, the job description states that you must live within 100 miles of certain US cities (e.g. SLC, Columbus)
Do they ever hire anyone outside those cities?
Any other ideas for jobs supporting Apple products from home? If it matters, I'm in Pittsburgh, and I'm not a student.
posted by skidoom
on Feb 13, 2012 -
1 answer
I bought my beloved 13" MacBook Pro in mid-2009 and the AppleCare is set to expire in a few months. Thankfully, it still runs great. What would you recommend I do with it?
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posted by theraflu
on Feb 13, 2012 -
17 answers
Say I have an iPad. I decide not to get AppleCare, but I do get an extended warranty using my AMEX card. If my iPad has a problem at the 13 month mark (aka 1 month after the factory warranty expires) and needs to be replaced (which the Apple Store often will do for you), how do I invoke the AMEX card extended warranty so I don't have to pay for the refurbished replacement?
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posted by patronuscharms
on Mar 15, 2011 -
11 answers
I have a potentially rather silly question about Applecare as I purchase a new Macbook Pro.
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posted by Ash3000
on Jan 31, 2011 -
27 answers
How do I get someone who bought and paid for something I sold them on eBay to actually take possession of their goods?
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posted by Effigy2000
on Nov 6, 2010 -
9 answers
When trying to get a Macbook repaired, how is the BEST WAY to make a stink without being an asshole?
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posted by bibliogrrl
on Oct 21, 2010 -
12 answers
Will Apple service my iPhone 'out of warranty' if it has been repaired with a 3rd party part? (Complicated circumstances within.)
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posted by iktomi
on Oct 8, 2010 -
5 answers
My 9 month old Macbook Pro flashed the gray screen of death. Is there any way to recover the data?
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posted by ladypants
on May 29, 2010 -
20 answers
The graphics card in my macbook pro failed, which happens at a
"higher than normal" rate. Apple agrees that's the problem. Still, they want me to leave my hard drive in the computer when I give it to them for repairs. How diligent are they about protecting your data from theft and ill-use? If data on your hard drive somehow gets set free while visiting apple-land, it doesn't violate the
Applecare terms of service (pdf). "[apple is not liable for...]
the failure to maintain the confidentiality of data" (section 4). In section 7f, "You agree that any information or data disclosed to Apple under this Plan is not confidential." My hard drive is backed up, but I don't want to risk someone having access to all my personal info. Should I put up a fight?
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posted by manduca
on Nov 12, 2009 -
16 answers
I now own a MacBook Pro 17". And now I have some questions relating to MacOS and Windows 7, hardware upgrades and getting Applecare-on-the-cheap.
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posted by Effigy2000
on Nov 11, 2009 -
19 answers
My PowerBook G4 17in, with the dreaded W85 serial number is displaying (or rather not) a white 1.25in vertical block down the left side.
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posted by fontophilic
on Mar 16, 2009 -
6 answers
Two, almost certainly related problems:
My MacBook has taken to turning itself off while still showing as having a high battery charge. It has turned itself off while showing it at 36 minutes of battery time left.
coconutBattery says that my current battery capacity is only at 54% of the original. Anything I can or should do about this?
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posted by andoatnp
on Apr 5, 2008 -
12 answers
My apartment was burgled and my Macbook was stolen. Can I transfer my old AppleCare account and iTunes library (or at least iTunes purchases) to a new Macbook?
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posted by mdonley
on Dec 20, 2007 -
5 answers
Spilled milk in my MacBook's keyboard, and the technician at Apple suggested I bend the rules to get it fixed or replaced. What does my warranty cover, anyway?
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posted by gazole
on Dec 7, 2007 -
17 answers
I'm disappointed with the service I'm getting from an Apple authorised repair centre. Where do I go from here?
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posted by snarfois
on Dec 4, 2007 -
11 answers
Is the AppleCare Protection Plan a "make-it-or-break-it" add-on when purchasing an Apple laptop? Even one that gets low usage?
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posted by Gordion Knott
on Oct 22, 2007 -
25 answers
the optical drive in my powerbook G4 has separated, sayeth the genuis, but i didn't buy applecare for my now 19-month old computer. there seem to be a few options, but i don't know which to try. advice, please!
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posted by twistofrhyme
on Sep 12, 2007 -
4 answers
It was failing, but now it's not? Wednesday morning, I woke up to my Powerbook stalling. I got the beachball of doom when I tried to log in from sleep and it lasted 20 minutes, so I powered off and rebooted. On reboot, it took 30 minutes plus to load to the desktop, and my desktop icons didn't appear. I held the book to my ear and heard it -- yes, the "click of death."
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posted by SpecialK
on May 31, 2007 -
9 answers
My 13-month-old MacBook Pro broke. Can you guess? Yeah, the AppleCare warranty had just expired. The fan made a horrible "playing card in the bicycle tire spokes" sound for about 60 seconds, then stopped forever.
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posted by evariste
on May 20, 2007 -
25 answers
Macbook (not Pro) hissing at me and crackling at mewhen I open it. What should I do?
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posted by 4ster
on Apr 14, 2007 -
16 answers
One of my G4 iBook's hinges has a crack and it's spreading. Should I be worried? Is there likely to be any hassle getting it fixed under warranty?
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posted by mce
on Dec 11, 2006 -
3 answers
Should I try to get my MacBook Pro fixed through Applecare, even though I broke it myself? Has anyone heard of Apple allowing you to trade-in and upgrade?
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posted by likeSoy
on Nov 15, 2006 -
14 answers
iBook trackpad problems: after cleaning with a barely damp cloth, my trackpad is all jumpy. Reboots and trying to "massage" the trackpad haven't helped. Any other home remedies for this?
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posted by jbb7
on Nov 5, 2006 -
4 answers
Will I be at any disadvantage if I buy the most basic of the Macbooks? What would I NOT be able to do that I might have to do? This would be my first laptop, I'm on a limited budget (less than $1300), and I live both inside and outside the United States, so I have a few (sub-)questions.
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posted by mdonley
on Sep 24, 2006 -
17 answers
Death of an iBook. A couple hours ago, in the exact instant that I pushed the button to turn off my iBook G4, the iBook made a weird sound, its power was cut out immediately and abruptly went dead in a split-second (instead of the usual, slower process). It doesn't restart. It doesn't. Batteries are OK, by the way. Two questions: how bad is it, is it just electrical or the hard disk has been damaged as well? Also, I have put a lot of expensive software (Photoshop CS, Toast Titanium, Office, etc) in it. I still have the cd's and serial numbers, will I be able to reinstall them when the iBook's been fixed?
It is still under guarantee, it's 7 months old. (more inside) [more inside]
posted by matteo
on Nov 1, 2004 -
11 answers
So I've had an Apple G5 for exactly 1 year and a week. My warranty ran out 5 days ago and of course my computer died yesterday. What to do? (MI)
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posted by jeremias
on Oct 3, 2004 -
20 answers
I'm thinking about buying a Thinkpad (work related) and wanted to know if anyone had any experience with IBM's "depot repair" warranty option. Worth the extra money, or not so much? Also, does anyone know if you can purchase an extended warranty after you've purchased the laptop and used it for a while? Or, put more succinctly; "How does IBM's warranty program compare with Applecare?"
posted by alan
on Sep 5, 2004 -
5 answers
