I bought a high end Dell laptop for my business. When I purchased, I bought the 3 year OMG "complete care" warranty. Two days ago, the system bluescreened with a "memory parity 500 error". System won't reboot. In the last couple of days, I've spent over 6 hours on the phone with tech support, none of whom are native English speakers, to be told that my options are to either wait 3-6 weeks for a replacement system, or to accept a significant downgrade in components to have a tech come out and repair the system. Am I just screwed if I need to get my system up asap? [more inside]
posted by dejah420 on Apr 2, 2008 - 15 answers

Averatec is holding my laptop hostage for the last three months, what should I do? [more inside]
posted by any major dude on Dec 20, 2007 - 9 answers

Is California Small Claims Court an appropriate venue to force a computer manufacturer to honor a refund? [more inside]
posted by Vaska on Aug 13, 2007 - 7 answers

My HP laptop (DV8000) crapped out on me with just over one month left on the 1 year manufacturer warranty. They've had the computer for almost a month now and are giving me the run around, even trying to sell me a brand new computer. What can I do? [more inside]
posted by my homunculus is drowning on Feb 12, 2007 - 8 answers

Laptop screen blackout issues: [more inside]
posted by TheGoldenOne on Aug 19, 2006 - 6 answers

Gather 'round ye Mefites, come and listen to my song about me and my laptop and how BEST BUY done me wrong. My laptop died while in their arms, they claim she never cried, my tale is a woeful one, you bet there's [more inside]
posted by sourwookie on Feb 22, 2006 - 19 answers