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Need to set up best-practices for Help Desk/NOC Monitoring team

I will be managing a remote Indian Infrastructure Support Help Desk. Not a call center, but we'll be handling all Tier I issues for Desktop and NOC operations for a major US client. I'm trying to come up with a document to detail the *"best practices" for connecting to their network*. [more inside]
posted by PetiePal on Mar 11, 2013 - 1 answer

Help me define and write a scope for my job!

Help me plan a Tier I HelpDesk implementation/startup/Scope [more inside]
posted by PetiePal on Oct 30, 2012 - 5 answers

What are some great resources on learning PMP and Project Management ?

What are some great books/resources for really learning and getting a master on Project Management? [more inside]
posted by PetiePal on Jun 29, 2012 - 5 answers

Help me get my career in order!

I'm 3 years out of college, and unemployed again. I feel like I should go back to school, but what for??! [more inside]
posted by PetiePal on Aug 23, 2007 - 3 answers