At least here in the U.S., cable companies like Comcast and Time Warner sell net access in tiered bandwidth packages. I.e., the more you pay per month, the more bandwidth you are supposed to get. Is this a scam? Or, is there a technical basis for this? What additional costs does a cable provider take on to provide more bandwidth to a single existing customer? The network infrastructure does not change. They don't install new cable lines. What actually changes and does it cost anything?
My phone service is VOIP through Comcast/Xfinity and, for the most part, I'm satisfied with it. But I keep having a recurring and troubling problem with the other person breaking up after about one hour; usually more than an hour, sometimes a little less. Can anything be done? [more inside]
How much wired data does a family of two adults and two teenagers use? [more inside]
Comcast is offering me a deal that includes security. I can get out of my existing home security for it. It's a very basic ADT - and they're pretty scummy too to deal with. I wanted to hear (hopefully) from the people who have used them or chose not to use them. I'm looking for deal breakers; things they don't do or that they should be doing. [more inside]
Is there a good reason to use my own cable modem / router setup instead of the free, Comcast provided wireless gateway? [more inside]
Friendly people from WOW Cable/Internet/Phone are blowing up my mailbox and doorbell with cheap offers to switch over from Comcast. Is this a terrible idea? [more inside]
Is switching to a small local provider of microwave internet from Comcast a good idea? [more inside]
I have a Sony Bravia TV hooked up to a Playstation 3 which is my main media box. There is now an HBO Go app for the PS3. Yay! But, as a Comcast subscriber, I cannot activate the app on my PS3. Boo. Beyond donating more money to Net Neutrality causes how can I, with the equipment I already own, most easily get HBOGo content to my TV? [more inside]
I am considering switching cable companies. In this case, it would be from Comcast to UVerse. Having never done this before, I need help with the logistics. [more inside]
I've had Comcast internet since June 2014. As far as I can remember, there was no special offer of a prepaid card when I signed up. At the end of October, they randomly sent me one (with my name/account) for $25. [more inside]
That is the great debate I've come upon; my wife and I recently purchased our first home and are slowly getting used to having multiple rooms (just moved from a studio apartment), and we'll soon have multiple TV's. I'm expecting to grow from one TV to probably three in the next few weeks, but I cant decide if the HTPC Pro's outweigh the Con's, or if I should just pay the extra monthly fees for more boxes from Comcast. Help me decide.
I need a wifi extender/booster. I lease a modem from Comcast. Which booster/extender do I buy from Amazon? [more inside]
My Comcast cable contract is up and I'm trying to decide if I want to cut the cord, or sign another contract in order to get my rate back down. The only thing not easily replaceable by Hulu / Netflix / Amazon is live sports. [more inside]
I'm moving. I want to keep using Comcast/Xfinity for TV/internet but I want to save money and/or upgrade my service. How do I do this? [more inside]
A few days ago I got high-speed internet from Comcast. When I placed the order, I was told I needed to upgrade my router and wireless to new models, specifically a TP-Link Wireless N300 and the Motorola SB6121 Surfboard modem. My internet speed is lower than ever. [more inside]
I have talked to a couple of Comcast users and none of them/us can access This site. I have no problem accessing it outside of comcast network.
Is there a wireless router that can tunnel http to 192.168.100.1 so I can read my cable modem's Signal and Log pages? [more inside]
I've been having a lot of problems with my Comcast cable internet (both performance, and with their service, but this question focuses on performance) over the past few weeks. Is this really caused by a bad cable modem? Many details inside. [more inside]
I'm trying to set up internet service at my apartment. AT&T's downstream is abysmally bad for what they charge – 3 mbps for a lousy $30 per month. Comcast is better, but possibly more evil, and there are a lot of confusing legal riders in the contract that make me scared. Help! [more inside]
We have a TV but no cable subscription (we mostly watch content through Netflix or purchase on Xbox). We used to be able to watch the normal network channels with no problem -- Fox, NBC, CBS, ABC, and several PBS stations, along with some other stuff. We had both regular and HD channels. Now they're all gone and the only channels we can access are some jazz scheduling thing out of San Mateo, a bunch of radio channels, and NHK World (learning a lot about Japan!). I really miss PBS and wouldn't mind watching the Super Bowl. Please help. [more inside]
So, through a series of unfortunate events we've made the switch to Comcast for tv & internet. In conjunction with the switch, we got a new Tivo Roamio. In order to make it work, we need a CableCard. How can I get one as painlessly as possible? [more inside]
Hi everyone, For the past 5 years I've used LinkSys BEFSR41 (version 4) router and generally haven't had too many issues but for the past 6 months its been pretty hellish as I have intermittent dropped connection and LinkSys says that this model is no longer supported and has no active firmware upgrades. My household has 3 computers hard-wired and connect at all times. One of them is hooked up to online tv streaming so you could say the internet is always 'on' here. [more inside]
Four days ago, my Comcast cable internet service began slowing down in the evenings. I know this is normal behavior for cable service, since bandwidth is shared within communities. However, my usual 25 Mbps has slowed to somewhere between 1 and 4 Mbps after 5 PM, with the occasional 20 (very rare). I've seen it as low as 300 Kbps. I checked last night at 2 AM and it was clocking in at 50, which is what I pay for. What can I do? [more inside]
Had the Comcast basic cable service. Saw a deal for HBO for just an extra $10 a month for a year. Ordered. Had to get a new Set Top Box in order to display HBO. The box included instructions for setup, they looked simple. Except the instruction diagrams didn't match the box that was sent. [more inside]
After an internet outage (now resolved) Comcast customer service recommended that we update our 8 year old cable modem (Thompson DCM-425) to a new wireless router/modem combo. I'm trying to figure out if this will really be an upgrade or more of a "well the wireless would be faster, if it were still working" sort of situation? [more inside]
Ok, theoretically simple question that I can't find a simple answer to: I'm currently a Comcast customer subscribed to low-tier tv and internet. I'd like to drop my tv service and replace it with an antenna for OTA channels and a higher internet tier for streaming and general internet'ing (Comcast is my only real internet option, so I won't be dropping them entirely). I need advice as to how to get the best possible rate for the internet service. Details below the fold. [more inside]
Apple products not working and playing well with Comcast Wifi. Is there a trick to overcoming the dreaded "unable to join network" message? [more inside]
My Comcast feed and the MLB.com audio feed are about 30 seconds off. Unfortunately, the Comcast video is running 30 seconds behind the MLB.com audio. When I had DirecTV the audio was always about 1 minute behind, so it was easy to simply pause the TV until the audio caught up, then watch it off the DVR on a 1 minute delay synched to the audio feed. How can I achieve the same result pausing the audio stream via MLB.com? Linux solutions are best as my laptop runs the latest Ubuntu LTS. Android ok too if there is an app that does this that I haven't found. Please help, I just can't listen to Joe Buck and Tim McCarver for another game, let alone the entire World Series.
Why will Comcast only let you pause something for 5 minutes? [more inside]
Last phone service I had was Comcast voice. I discontinued it and returned the black box that was mounted in the rafters in the basement. Now I want to add an analog POTS line. I ordered it from Verizon, and they say it was activated, but when I plug an old trimline phone into one of my jacks, I get no dial tone. Was there something else I need to do to restore analog phone capability besides just unplug the black box?
I’m finally signing up for an unlimited Crashplan package this weekend. This is my first time using web storage for any of my backup needs. Can you let me know if I’m thinking correctly about 1) what I back up online and 2) what makes sense for backing up in the future? [more inside]
Does anyone have the new Comcast X2 box? Can you let me know what you think of it? Is it slow as dirt? Can you forward through commercials on recorded shows with ease? Can you access content easily? Do you prefer it to their previous DVR box?
Does anyone have an internet/cable provider in this area that's not Comcast? We are fed up with their horrible service. We're in Northampton, MA if it helps.
I currently have Comcast cable internet at home. I hate Comcast. I'm curious about these newfangled internet delivery systems including Netzero, FreedomPop and - is there anything else? [more inside]
I need your recommendations on the best modem for my Comcast Internet service. I'd like to stop paying the monthly rental fee and improve service. Since I'm not terribly techie, can you also confirm that a new modem would in fact improve performance over the Comcast supplied modem? Also, what wireless routers can you recommend to improve performance? I'm willing to pay for performance.
I have a Tivo Premiere. I have Comcast. How do I avoid throwing my TV out the window in frustration? [more inside]
I use Comcast cable service to get online, but it's expensive and I never watch TV so I'm paying for a lot that I don't use. All I want is Internet access. Is there a cheaper way? I live in the San Francisco Bay area, near Oakland.
How to reduce comcast internet bill, and how fast do I really need? Details inside. [more inside]
Questions about cutting the cable cord in the US. [more inside]
Is broadcast TV supposed to come in over coax when you're not paying for it? (or is it not actually coming over coax in the first place?) [more inside]
DirecTV seems too cheap to be true. Is it really a good deal vs. cable vs. fiber? [more inside]
We're moving to a new place in DC and would like to explore television that includes watching NFL games and do not include just paying for a big ol' Comcast or DirectTV contract. Are there other options? [more inside]
Comcast just called me and says that something in my house is feeding noise back into their system, and that I need to schedule someone to come out and look around at everything. Is this legit? [more inside]
How do I tell Comcast I don't have a piece of equipment they claimed they sent me and avoid getting charged insane fees? [more inside]
I broke my friend's cable TV connection. How do I fix it? [more inside]
After a last-straw rate hike I cancelled my Comcast cable and switched to DSL. As part of a package of severance bills Comcast is trying to charge me for cable modems that I purchased through 3rd parties. Apart from calling billing and yelling for hours on end, what's my recourse here? [more inside]
What's going on with this Earthlink redirect default, and how ticked off should I be? [more inside]
Help me build the bitchin'-est home theater multi-node network for my house. Let your imagination fly! [more inside]
Comcast is trying to charge me a $359 "early termination fee" for canceling an internet service account that I've had for over three years. My contract clearly states in large letters that the term is 12 months. What can I do? [more inside]
I've been having an (infuriating) issue getting my PS3 to play nice with my Comcast cable internet. System updates and game patches, but not downloads from the Playstation Store, seem to be getting throttled. The download will proceed normally at first, but then will stall at some arbitrary point., and eventually time out. [more inside]