Our organization is introducing the Customer Success Manager role, and after getting the "Industry Standards" certifications (ITIL Expert, CGEIT, TOGAF), our boss has asked us to suggest where to go next. I´m looking for a value realization certification (a la BRM) to help our customers get the most bang for their money and at the same time, help our company to increase its business and specially contract renewals. Can you help me out? (More after the jump). [more inside]
I am a known financially developmentally delayed idiot. No really. I hate money. And I want to start a music and art festival on a slim budget and start building a framework to be able to raise funds for it and keep it all clean and kosher and separate while keeping my day job and tax bracket. How do I do this? [more inside]
What are the best business books you know of right now? [more inside]
In your opinion, what's the best platform out there to develop a website for my photography business? I'd like it to be mostly WYSIWYG, and I want to showcase example images so prospective clients can see my work. The images should be the focal point, but I obviously also need to include contact details, social links, etc. Thanks! rs
About 15 years ago, I started an LLC in New Jersey for a few of my business ventures. Over that the last decade and a half, I feel I have outgrown the name as it no longer represents who I am as a person nor how I want my entities to be seen.... [more inside]
Calling on hardware/homegoods/pet/general store folks! I have heard that it is bad to stock pet food next to bags of WILD birdseed and/or soil due to contamination possibilities. Is it ok to put bagged WILD birdseed next to bagged soil? [more inside]
Twice this year, I have had the experience of a business I patronize asking me for the name of my employer. The first one was my dentist. The second was a car rental company. What is up with that? Why do they need to know this information? Do they have a legal right to this? Is there some kind of business reason for it? I find this practice rather aggravating and would like to be better informed so that I may do a better job of deflecting these inappropriate inquiries in the future. Many thanks in advance.
I have a complicated situation for 2014, and I'm running out of time to sort it out. Details within. [more inside]
Hey hive mind, I'm in desperate need for some last minute help. I'm slated to conduct an 90 minute interview with the dean of a top-tier U.S. west coast based management school (public uni, though the school appears to be independently supported) tomorrow morning, and I'm drawing blanks as to what to ask her. [more inside]
Which accomplishments, artistic projects, records, businesses, enrollments, discoveries, inventions, etc came about as a result of a dare?
Small office seeks a four camera + DVR setup for security. Not hidden cameras. Best options, best values? Things to watch out for?
Hi Does anyone know the pathway for getting work as an anthropologist in a business setting, or technology? Is anyone actually working in this area? What's is is like? What at are the prospects for starting a business in this area? What qualifications are recommended? Any info or links much appreciated. Yes Ive heard of Genevieve Bell at (Intel?), that would be my ideal job except Im 60 and nearly finished my undergraduate degree
Technical maven in IT looking to expand business knowledge; What can you recommend in terms of books and other media I can look at to grow in this area? [more inside]
My company is looking to create an online training resource for customers and sales reps. It would need to host videos, WebEx-like training sessions, and have a searchable document database. I know there are a number of services that provide each of these individually, but I'm having trouble finding an all-in-one solution. [more inside]
We're launching a food business/truck/cart/booth that'll serve vegan versions of standard American carnival food (hot dogs, hamburgers, corn dogs, mini doughnuts, malts, etc.). It'll be in the context of other regular (i.e. non-vegan) carnival food vendors, serving a largely omnivorous crowd. But we can't come up with a name. We'd like the name to be relevant to our offerings, but we're finding it difficult to make any reference without it sounding potentially judgmental or self-righteous. Any ideas?
I am in contact with a celebrity who seems willing to write a foreword for my book. His agent has asked about our budget for the foreword...what is customary? [more inside]
You guys are always great at helping me to understand technological possibilities... and I need your help again. I am trying to brainstorm a project that would involve a scannable card that could be custom loaded with admission fees and dollar credits for various places... [more inside]
How do we tell our boss (my father) that there are serious problems in our family’s business when he refuses to listen or acknowledge the problems? [more inside]
I am going to start my own interpretation and translation coorperation. I have the money, time and people to do it. But I really have limited information about starting this business. So I really need a lot of advice about it.I live in columbus and going to start it here. What license do I need to get to start the cooperation? What kinds of certificates should my interpreters get, and how can they get those certificates, like medical interprter's certificate, court interpreters's certificate? I am willing to pay for the necessary training and certification for the interpreters who are going to work in the cooperation. [more inside]
A while ago I came across a webpage where the author provided a short, one-line email to use in business situations where you are being ignored or not receiving a timely response. For the life of me I can't recall the exact wording of the message, nor the webpage. Ring any bells?
I'm moving from a city with basically no annual snowfall to one which which averages 70+ inches per yer. My commute will be 15 minutes, walking. My attire at work on most days will be a men's business suit. I won't have my own office. Any tips from similarly situated individuals on how this can be done most easily and comfortably?
At various times in my life (mostly work situations, but not always), I've been asked to come up with "a strategy" for something. Embarrassingly, I'm still not clear on what "a strategy" really is..... [more inside]
I wrote a negative Yelp review of a business I went to about a year ago. Now they are emailing me and calling me at home to ask me to change my review. What is going on here? [more inside]
I don't mean how did you build the core business acumen that informs your coaching. How did you specifically get good at the coaching part? [more inside]
According to this: But how will Bing Rewards be impacted?
I'm returning to freelance copyediting after 10 years on the writing side of nonprofit operations. Educational, business and technical content interest me the most, and that’s where I want to start (I also enjoy research, but how to fit that in?). Can the hive mind help steer me in the right direction? Another challenge: I must do it remotely. Where do I start? [more inside]
I want/need to be on page one of google for "City name occupation" search for my business website. [more inside]
An academic has endorsed my business verbally. How can I go about getting a written endorsement to be used on my website, similar to what you see here? (asking for a friend) [more inside]
I'm about to meet with a couple of retailers who want to carry my aromatherapy line in their local shops. I don't want to sound clueless or put myself at a disadvantage. I plan to keep my online price and the retail price in brick and mortar stores the same, with the exception of special sales or events. [more inside]
The small business I work for (~15-20 people) has begun using a set of shared Google Calendars. It's great! Except that every couple of days the events we put in delete themselves. [more inside]
Myself and two associates are teaming up to create a television production company. We are all very experienced producers and are considered accomplished in the field. However none of us have any business experience. We are taking our time to learn more about the business side of things as we set up what we need to set up. We are all currently working on other projects and will continue to work for other people until we are in a good place to launch. So many questions, but right now, I have identified two areas to tackle: [more inside]
Are there any laws -- federal or state -- which require business emails to be archived for a certain period of time? We are a privately-held Illinois LLC and are not regulated by the FDA, FINRA, or any of the usual suspects. [more inside]
Is there a way to solicit responses to weekly queries in a way that would allow a tabulation of the responses without allowing anyone else to see another individual's answers? Difficulty level -- working for the federal government so have to do this within sharepoint and/or using excel spreadsheet. [more inside]
I wanted an app, thought there would be a bunch of options, I can't find any. Educate me on the realities of getting an app built. I'm not a total tech noob but I am not a programmer. [more inside]
Is there an existing framework or process for determining the kinds of organizations that are most likely to litigate against a third-party vendor, or be targeted by litigation naming that vendor as e.g. a defendant or party to a lawsuit? [more inside]
A while back I took up metalsmithing as a hobby. I mostly work with copper, silver, and brass, and create necklaces, earrings, bracelets, rings, etc. I think I've reached the point where my stuff is good enough to sell (and people keep telling me I should)! Yay! But...what do I call it? [more inside]
I've wanted to start a small business (ideally a side business that I can run while keeping my day job) for a long, long time. Both for extra income, and for fun. But I don't know what I should do, and it's scary too! One thing I've found helpful so far is reading the stories of other people who have started businesses. I'd love to find more of these kinds of stories, so please suggest books, blogs, articles, or anything else I should check out! [more inside]
What are the advantages and disadvantages of setting up a partnership as opposed to sole trading? (UK Tax Filter) [more inside]
I am flying a contractor to Montreal today to pick up some very important, time-sensitive packages for my business, and then flying him back to the US tomorrow with the parcels. I'm really out of my element here and it's super critical that the delivery go off without a hitch. Please help walk me through the process of retrieval, customs, dealing with agents and brokers, paying duties, etc. [more inside]
I'm closing my LLC. Am I still on the hook for recurring expenses that were set up for the now-defunct company? Example: the LLC had a contract with an alarm company for monitoring, and there are still several years left on the contract. Does my closed LLC have to keep paying the alarm company? I'm in Washington state, if that matters. I know y'all ain't my law-talking persons, but just in principle, is this a liability that is limited?
Remembering who someone is has been a roadblock to successful networking in the past – but in my new job, I have more people to remember than ever. I’d like to know what you, as someone who also has trouble remembering names and faces, has done to keep track of a large network. I am not looking for mnemonic tricks to remember one or several specific names. I’m hoping more for something like “Everyone I meet goes in my electronic rolodex that I update with X information after each meeting.” [more inside]
Asking for a friend: I want to start an LLC in NYC and sell yummy sweet things. Most of the requirements are pretty straightforward, but the newspaper publication requirement runs over a thousand dollars! Is there any way to get around having to pay such crazy high Certificate of Publication fees? (I am in Queens, if it makes a difference.) Thanks!!
I have gone from freelancing to full-time work so I don't need my LLC at the moment. But I will continue to be charged active-agent fees and taxes. Should I just dissolve it? [more inside]
I want to know what the market is for freelance reporters to sell their ability to do stories to radio stations across the country (or maybe in general). I don't know what a reporter might charge for freelancing the reporting, producing, writing and voicing of a story or what would compel a station to hire them And does there exist a collective or consortium of freelancers who have managed to turn that into a business model, like a narrowly focused employment agency or maybe even a talent agency. Does anybody know where I can find data on both?
Roadblocked on names for my bakery endeavor. Do you like cookies, and naming things that aren't pets? Come on in. [more inside]
I'm a business of one person (an LLC). I'm doing things much sloppier than I can/should - help me automate it and make it smooth! Need advice on best practices and ideal services. [more inside]
I'm setting up a data consultancy with an ex-work colleague. Our core business will be to provide analysis relating to children's services in local government, advice on what services should be monitoring, trends and benchmarking, setting up performance frameworks and so on. We are having difficulty finding a business name. [more inside]
I'm tasked with changing our ISP and wondered if you have insight... [more inside]
My friend is embarking on a potentially disastrous business idea. Should I try to dissuade him? How do I do that tactfully, without sabotaging our relationship? [more inside]
My friend has started a small business in Italy and I am the US representative/minority owner. We have not yet begun production of our product. Can anyone tell me about filing US taxes with him as an foreign majority owner? [more inside]