Proving I was out of the UK...

August 20, 2008 9:45 AM

How can I prove my location when I purchased something online?

While in Azerbaijan in December 2007 I bought travel insurance from a UK internet-only company. However, I've since checked and you should only buy insurance from them while you're in the UK - they won't cover you otherwise. So I have emailed them for a refund. The insurance was for three months - 60GBP.

I expect they will ask me to prove I was actually in Azerbaijan (out of the UK) when I bought it. How can I do this?

I don't think scanning and emailing visa pages from my passport will work, and I definitely can't see them in person.

Any ideas? Would / Did they record the IP address of the computer I used?

posted by RufusW to grab bag (3 comments total)

In all likelihood they'll either give you the refund, or offer specific ways you can prove you were out of the country. And, in fact, scanned pages from a passport showing entry-to-Azerbaijan and reentry-to-UK stickers seems like a perfectly reasonable way to do it.
posted by Tomorrowful at 9:50 AM on August 20, 2008

IP address? That would be in thier records, if they keep them that long. (They may or may not depending on local laws.) In which case its up to them to look it up. Or not.

A photocopy of your visa would convince me. It's got a country, dates and your name on it. Add a photocopy of the passport page with entry/exit stamps and I'd be foolish not to believe the dates, and add a copy of your recipt with an overlapping date and if they don't accept it they're just taking your money.

Is there a particular reason you think they won't accept this?

You might be able to do a chargeback on your credit card if they won't play ball. (Though after 9 months it might be too late.)
posted by Ookseer at 11:21 AM on August 20, 2008

Thanks a lot guys.... waiting to hear back from them.
posted by RufusW at 2:36 AM on August 23, 2008