Contractor damaged our hardwood floors - now what?
July 11, 2008 3:25 PM Subscribe
We're in the middle of having a new kitchen installed. As part of the remodel we knocked down a couple of walls. The house has hardwood floors throughout yet the contractor did not put anything
down to protect the floor(!!) when they did the demolition. No surprise then that there are scratches and a couple of gouges on the floor. We're not happy. How to approach this? What rights do we have?
posted by NailsTheCat to Home & Garden (10 answers total) 1 user marked this as a favorite
When we first raised the issue with him he said they were planning to "buff and varnish" and this would take care of all the scratches and he apologized for the gouges. He also mumbled something about possibly resanding / finishing that level of the house and that he would split the cost.
His floor guy just came round, took one look at the scratches and said that buffing wouldn't fix them -- let alone the gouges. The kitchen floor wasn't fantastic before but it didn't need all these extra scratches. The other damaged room was fine before.
So it seems our only option to recover the floors is to sand and refinish this level of the house. It's 800 sq ft, which at $2 for just two coats, is a cost I could do without. Should we contest that he should foot the entire bill? Or, if we decided to live with the damage, should we be asking for compensation? He's bonded by the way.
We went with the cheapest contractor so perhaps it serves me right -- someone else is doing the cabinet installation. I don't particularly want the guy to take a loss (we're paying around $9,500k) or not make any money but nor do I want to be a chump because of his incompetence. (I mentioned the lack of protection on day 1 and they didn't remedy it for the second day of demo either.)
(Old oak floor. Been refinished at least once before. Denver.)
I thank you all.