Really need some help with a file that doesn't exist

June 21, 2008 8:56 AM

Please help me. I have installed "one care". As you can see it recomends that "ad-aware" should be removed, however when I press "unstall now" I get the second screen. I have searched for this file and have found no such file. On page three I have found "ad-aware" in programs2, but I have no idea what to do now. I keep getting the screen on page one and I also get a notice that their are trojans that keep popping even though I have not gone to any web sites but have connected with the net. I hit "clean all" and yet the same trojans keep popping up. Thank you.
posted by ok to Computers & Internet (5 answers total)

Response by poster: Sorry, here's the address
http://www.msnusers.com/morrelhunter/Documents/Askmetafilter%206-21-08.mht
posted by ok at 9:01 AM on June 21, 2008

It would help if the image you are linking to was located on a public server. As it is now, we would need your MSN password to access it. Try ImageShack.
posted by roomwithaview at 9:18 AM on June 21, 2008

Without looking at the images, and having never used One Care, it's hard to give good advice, but let me try: Close One Care. Go to Control Panel, then Add/Remove Programs. If you see 'Ad-aware,' or 'Lavasoft Ad-Aware,' on the list, select it and choose 'uninstall.' Follow the instructions, then shut down and restart the computer and run One Care again. After you do that, does the problem persist?
posted by box at 9:51 AM on June 21, 2008

I can't imagine why it wants AdAware to be uninstalled. That's not a virus or trojan, that's a competing product.
posted by Class Goat at 10:10 AM on June 21, 2008

And Microsoft has such a great reputation when it comes to competing products.

(Also, Googling for 'onecare adaware' returns a lot of relevant results: Windows forums, AdAware forums, CNET forums, security blog, etc.)
posted by box at 10:21 AM on June 21, 2008