My new camera is worthless!

June 1, 2008 2:52 PM

My new Canon SD750 suddenly displayed the dreaded black screen. Help!

I ordered this from Amazon and received it 3 days ago. I was getting ready to take a picture and the LCD went black. I can still see the menu and images stored. My Googling gave me results that pretty much said, wow that sucks, and Canon sucks with their customer service, and something about a CCD failure... I went to the troubleshooting section of the manual and it said "black display--hit the display button, if that doesn't fix it, your camera needs service". I checked Amazon's return policy and if I understood it correctly, it said only new, unopened product will be accepted for refund. Now what?

posted by wafaa to grab bag (4 comments total)

You can still return it to Amazon, their policy for camera returns is

"Camera & Photo items purchased from Amazon.com, including items from the Target at Amazon.com store, are easily returned to Amazon.com within 30 days of receipt of shipment via our online Returns Center. These items must be in new condition with original packaging and accessories."

posted by jamaro at 3:02 PM on June 1

The camera has a warranty, right?
posted by reeddavid at 3:21 PM on June 1 [1 favorite]

Yes, and I registered it online--can anyone tell me if there is something I am overlooking--a certain setting that I inadvertently turned off or on to make the screen turn black? As I said, this camera is new to me and maybe I messed something up that is making this happen.
posted by wafaa at 3:30 AM on June 2

I don't know what brand my mom's camera is, but hers does this when the battery is getting low. The first time it happened, she freaked out and thought it was busted. She could still take photos and look at the ones she'd taken, but when using the screen for snapping new shots, it was just black. Putting in a fresh battery brought it back. As I recall, the manual said nothing about this happening either. Just something to try maybe?
posted by Orb at 10:12 AM on June 2