How should we handle our neighbors stealing our cable?
May 30, 2008 6:54 PM Subscribe
Should we do anything about our neighbors stealing our cable and crippling our broadband for the past 2 months?
My two roommates and I live in a 2-flat in Chicago. For the past 2 months, the uptime for our Comcast broadband service has been 60% at best.
Before today, we had no success in fixing the issue: Multiple hours on the phone with Comcast, 2 tech visits, new splitters, cables, taps, modems, routers, etc.
Comcast sent their big guns out today. A tech astutely followed the drop from the utility pole in the back alley and found the culprit: A new Radioshack splitter and 50 feet of their finest coax snaking around the back of the building into the basement window.
He quickly phoned home to verify that we had the only Comcast account in the building, "deactivated" the old drop, and ran a fresh one for us.
The result: Everything is up and running better-than-ever: No large TV artifacts, no "Communications Errors" for OnDemand, and most importantly, fully operational high speed Internet access.
With all the time (and even money) we have spent trying to fix this, should we bring this up to anyone? Neighbors? Landlord? Police? The techs who came out weeks ago should have found this but Comcast has been gracious enough to waive large portions of our bill for the affected time range.