Ack I broke acrobat professional

May 17, 2008 1:24 PM

I tried to update my Adobe Acrobat 7.0 and I broke something. Help me make it work again.

I usually ignore Adobe update requests but for some unknown reason I clicked ok. It updated, asked for a restart. My spybot search and destroy asked if I would approve some new start up processes and again, being totally distracted, I said ok to some but not others. After the restart my Acrobat Professional 7.0 no longer works.

First I get "An internal error occurred"

Then I get "The instruction at 0x0408185f referenced memory at 0x38bdaac. The memory could not be read"

Googling both those error codes returns nothing. Under Program Files>Adobe>Acrobat 7.0>Setup>Acropro>ENU there is a file called acropro.exe.

I tried to repair my install and that didn't work either. The obvious solution would be to reinstall from a scratch but I don't have installation disks till the IT guy gets here on Monday.

What can I do in the meantime (I need to create and edit a bunch of pdfs this weekend).

Is there a corrupt folder I can delete to make this work?

I am on WinXP. Acrobat 7.0 (I don't know the sub-version)

posted by special-k to computers & internet (4 comments total)

Have you tried restarting your computer?

If you have then think you're screwed. Get on the phone to your boss and let him/her know what's going. Emphasize that you can't do your work because of this computer and let him work whether it can wait or he'll call IT to come in a fix it now.
posted by Brandon Blatcher at 1:32 PM on May 17, 2008

Brandon: yup, I did. And boss knows too but I haven't heard from him yet

I have a suspicion that he is sailing today with his phone off. I don't blame him though
posted by special-k at 1:34 PM on May 17, 2008

I've had this error occur in Indesign and restarting usually fixes it. But when it occurred in Acrobat, IT had to take the computer and rebuild it from scratch.
posted by Brandon Blatcher at 1:37 PM on May 17, 2008

You might try downloading the Adobe update manually, disabling "spybot search and destroy," and reinstalling the update.
posted by me & my monkey at 6:14 PM on May 17, 2008