After ages of frustration, I'm coming to you all to see if I'm nuts.
Some time in the last couple of months I lost a feature on my Nokia 6101, which uses T-Mobile. In short, I used to be able to go to Messages, choose Create Message, choose "Text message," compose the text of the message, and hit Send, after which I would see five items: "Recently used," "To phone number," "To e-mail address," "To many," and "Via sending profile."
Now, however, "To e-mail address" is missing. It simply isn't there. Resetting the phone to factory defaults does not restore it. No amount of fiddling with the settings restores it.
The last T-Mobile person I spoke to as good as called me a liar. She said that the phone has never had that feature, that it couldn't have had that feature, and that there's no way to enable that feature.
But I know
it's had that feature because I've used it hundreds of times. I know it, no matter how much the awful, unhelpful people at T-Mobile want to insinuate that I'm making it up. I'm positive it was there—that's how I know it's missing!
In fact, you can find "To email address" in the user manual
(page 39). Of course, T-Mobile, like other providers can customize their phones. But if they do delete that feature on shipping phones now, they didn't delete it when I got my phone a couple of years ago.
Now, I don't know why the menu would have disappeared, except that I recently changed my calling plan and added another phone onto the account. There may have been a SIM update push at some point, but I don't know how far back the last one was. The six reps at T-Mobile that I talked to claim that none of these things would make that menu disappear.
So, what I'm looking for here: Do you currently have that "To email address" menu on your Nokia phone (preferably a 6101)? Did you used to have it? Did you lose it? Can you explain?
I realize that the role of "outraged consumer" is a cliché by now. Sorry about that. I'm not the doormat/roll-over-me type. Unfortunately, even if you pay a company hundreds of dollars a month they still have you over the barrel a thousand different ways. The only leverage I have here is community evidence.
Also, I know there are a couple of other ways to send email with the phone, like putting the email address, subject line, and a # sign in the body of the text--but who in the world is going to do that every time? The inconvenience destroys the utility. The old way, the email addresses would show up in "Recently used" and I wouldn't have to retype them time and again. You can also send messages by choosing "Picture message" instead of "Text message," but that includes stupid framing gifs in the body of the message which are annoying to all involved and sometimes mean the messages get marked as spam.