How can I get Saturn to take this potentially dangerous car off my hands.
January 25, 2008 8:35 PM Subscribe
Car systems randomly shut down a week and a half after purchasing it. How can I get the dealership to take it back?
posted by Becko to travel & transportation (8 answers total) 1 user marked this as a favorite
On January 15 I bought a used 2003 Saturn ION from my local Saturn dealer. Tonight my fiance and I were driving it back to our home town (an hour and a half drive) when suddenly all of the systems in the car just shut down. The gauges all went down to zero, the antilock brakes and power steering stopped working, all the various lights came on- oil light, seatbelt light, emergency brake light. We were on the highway and so we took the next exit and thought maybe turning the car off and on might help. (It works with computers and this seemed to be a computer issue). However, when we tried to turn the car back on it wouldn't start. The engine would turn over, but it would immediately die. After about five tries we were able to get it started again by hitting the gas at the same time as turning the key.
We took a chance and drove it to the nearest Saturn dealer. On the drive over the systems kept turning off and on. For most of the drive the gauges weren't working, but they would randomly turn back on. The garage was closed but the sales floor was open. They had us pull the car into the garage and said they'd check it out tomorrow morning. However, despite the extended warranty we purchased, we were told we are going to have to pay diagnostic fees and perhaps other fees. When we had brought the car in, the guy didn't seem that surprised by the problem. He was more surprised that the car didn't just shut off because apparently the 2003 model will just randomly shut down without warning.
I plan on taking a trip to the Saturn dealership where I bought it (both my parents and my fiance's parents offered to come with). We had a 150 mile/3 day window where we could have returned the car no questions asked. Basically I'd like for them to expand that window and just take the car back. What is the best way to get the results we'd like in this matter?