Can we read the same email without tears?
December 10, 2007 11:48 AM Subscribe
Help me use email in a multi-user environment. IMAP is great, but not for more than one user at a time.
posted by al_fresco to computers & internet (14 answers total)
My boss operates a business where people register for classes through a website. An HTML form generates an email. Administrator checks email for registration details and enters details in a (hosted) FileMaker database, which then sends confirmation email.
All of this worked fine when all of the business could be dealt with by one person, or even one person at a time. Now, the business has grown to the point where there is often a need for two people to be processing the emails at one time, two people at two different desks in two different locations. We have an IMAP email account, and messages are often duplicated when both email clients (Mail.app) are connected at the same time. We also use third-party software (MailTags) to add keywords and notes to individual emails. We now minimize the errors by turning off automatic synching, but there are still collisions and gaps. Users communicate via iChat.
The business is not large enough to warrant shelling out for expensive large-scale enterprise solution. We want the ability to have two or more people at two or more workstations accessing the same information from the same email account at the same time, and to be able to make other users aware of the actions they have taken on those emails, without having to create a separate log.
The hosted FileMaker database works well enough (two users can update the database at the same time, just not the same record). Is there a similar solution for email? Should we somehow route the email account through its own hosted FM database and work from that?
Ideas? Thoughts? Thanks!