How to get Circuit City to fix the broken car stereo they installed?
December 3, 2007 9:59 PM Subscribe
I got a new car stereo installed by Circuit City, and it doesn't work. How can I get them to fix it?
posted by Dec One to technology (14 answers total)
Yesterday I took my 1998 Acura 3.0CL to Circuit City for a new Sony car stereo. It was $100 for the stereo, about $60 for equipment, taxes and fees. I purchased it and they installed it. When I picked up the car and started it, the radio was on and working. So far, so good. Then I put in a CD. The stereo pulled in the CD, the display turned to CD mode, it showed the CD playing (0:00, 0:01, 0:02, etc.)... and there was no sound. I turned up the volume, I let the CD play for a few minutes, and there was no sound.
I confronted the installer guy. He poked at it for a minute, and said that to get it to work, they would have to "bypass the amp". I think this means changing the way the thing is wired in the back. Since it was the end of the day, I would have to bring the car back another day, leave it for another two-plus hours, and pay another $60. He said that there was no way he could have known that the amp would have to be bypassed until the stereo was installed (baloney, of course, but that much is moot now). It works fine in radio mode, which makes me think the CD-playing mechanism in the stereo is faulty, and no amount of "bypassing the amp" is going to fix that. But what do I know?
Can I get Circuit City to fix this without giving them another $60? I thought the deal was that I would pay $160, and drive away with a working, installed car stereo. How can I hold them to that?