Help troubleshoot my phone jack replacement
June 2, 2004 7:58 PM Subscribe
I'm replacing a phone jack. Or rather, I'm trying to replace one. I've done same before, but this time I can't get it working and I think some troubleshooting is required. There are more details, and too many wires, inside.
posted by orange swan to computers & internet (5 answers total)
First off, this particular jack didn't work when I bought my condo three years ago. I removed the old jack sometime back and have made periodic attempts to install a new plate and get it working, with the help of Google. The problem could therefore simply be improper installation or something more serious for which I will need a technician.
About the installation. Now, I know there are usually four wires in a phone jack, that they should be matched to the corresponding coloured wires on the plate, and that the red and green wires usually "do the work". But in this case there are two sets of four wires, and the two green wires and two red wires are spliced together in two little plastic thingies. Could this be why I can't get it working? If not, how should I hook up the plate given that I have two black wires and two yellow wires to work with?