My HP Photosmart 2575 All-In-One printer is cropping the last 1/8" of all my printed pages!

November 11, 2007 12:39 PM

My HP Photosmart 2575 All-In-One printer is cropping the last 1/8" of all my printed pages! HP sent me a new printer and it's still doing the same thing. They are at a loss. Is there any setting I can alter or configure in order to make it stop cropping the bottom of pages? This happens in every application I use. THIS HAS NOTHING TO DO WITH THE PAPER SIZE SETTING. Here's an example.
posted by Mr_Crazyhorse to computers & internet (8 comments total)

I'm sure HP said this to you, but are you certain that the "cropped" area is not outside the boundaries the printer is physically able to print in?

If that's not the case, can you post a sample file you've had this issue with, and a screenshot of your Print dialog box, showing each screen individually?
posted by Optimus Chyme at 12:49 PM on November 11, 2007

dearth of information ... eg. what is your OS? Up to date drivers?

Anyways ... if you have received a new printer and it is still doing it it is YOUR PC ... a reinstall of the OS should definately fix it.
posted by jannw at 12:51 PM on November 11, 2007

I suspect OC is right: you're trying to use a larger printing area than you're permitted to. The solution is to make your printed image smaller.
posted by Steven C. Den Beste at 1:07 PM on November 11, 2007

@jannw

XP

Up to date drivers (all).

Seems to be an issue with the printer itself and not the computer.

Have reinstalled OS.

@Optimus Chyme

the simplest example of a file I would not be able to print properly would be to open MS-Word, insert a page number at the bottom and then print. the page number will be cut in half every time. or any file or PDF with text near the bottom of the page.

Basically something in the printer is not allowing it to print the last 1/8" of data on a typical 8.5x11" sheet of paper.
posted by Mr_Crazyhorse at 1:09 PM on November 11, 2007

Here's a file that won't print correctly... in fact it's the file I included a screenshot of:


posted by Mr_Crazyhorse at 1:14 PM on November 11, 2007

http://www.courtinfo.ca.gov/forms/fillable/sc100.pdf
posted by Mr_Crazyhorse at 1:15 PM on November 11, 2007

attention folks:

somehow through various reinstalls this morning, I have finally fixed this printer after a year of trying.

thanks for the help everyone. one of the 20 hotfixes I installed did the trick.
posted by Mr_Crazyhorse at 1:31 PM on November 11, 2007

My mom had a similar problem-- unexplained cropping of printed images on her HP printer. She spent hours on the phone with Tech Support, and made several trips to the retailer where she bought the thing.

A pimply adolescent clerk at the retailer just happened to mention what everyone else had not thought of. The solution? She removed the USB plug from slot#2 and plugged it into slot #1. For some reason her other peripherals were messing with her print jobs when the printer was not in USB port #1.

Worth a shot if you find the same problem resurfacing.
posted by Rykey at 1:55 PM on November 11, 2007