Comments on: Vista + Skype + Jabra BT800 = BSoD

Question: Vista + Skype + Jabra BT800 = BSoD

wile e — Mon, 29 Oct 2007 10:31:44 -0800

Vista blue-screen-of-death. Vista Ultimate + Dell Vostro + Skype + Jabra BT800 = BSoD

Specs: Dell Vostro 1400
Windows Vista Ultimate
2gb Ram
2.2ghz
160gb with plenty of empty space

relatively new machine, has been running beautifully for the past 3 months. Skype has been running for a little over a month with no problems. So today I decided to hook up my Jabra BT800 bluetooth headset to the laptop to avoid the wired mess. Connected no problem. Test phone call worked fine. As soon as I make a phonecall with it, the computer goes straight to the blue screen of death (which I haven't seen in 6+ years of Windows usage).

so I assume it was an isolated incident and tried again. same time, same place, crash.

So what the hell happened and what do I need to do to stop it? I looked through Windows updates but only found 1 critical update that after downloading, it tells me its not for my system.

Not interested in a Mac vs Windows debate. Just need a solution.

By: wile e

wile e — Mon, 29 Oct 2007 10:38:21 -0800

Of course I looked at skype.com after posting the question. Not that they were very helpful, but they did mention that their services don't support all bluetooth headsets. But still, why would it send it to the BSoD? It seemed to work just fine in the test call.

By: Lentrohamsanin

Lentrohamsanin — Mon, 29 Oct 2007 10:41:43 -0800

Not every update (or hotfix) for Vista gets deployed automatically, especially if it relates to a specific device. Try searching this site for your handset.

By: wile e

wile e — Mon, 29 Oct 2007 10:42:26 -0800

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9609E2AD
BCP3: 98F47B78
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini102907-02.dmp
C:\Users\Mike\AppData\Local\Temp\WER-47845-0.sysdata.xml
C:\Users\Mike\AppData\Local\Temp\WERDBFC.tmp.version.txt

This is the Windows problem detail.

By: mpls2

mpls2 — Mon, 29 Oct 2007 11:05:37 -0800

I'd test the memory.

http://oca.microsoft.com/en/windiag.asp

By: mphuie

mphuie — Mon, 29 Oct 2007 11:21:10 -0800

What drivers are you using? Vista's bluetooth stack or something that came with your headset? Have you tried looking for updated drivers?

By: mge

mge — Mon, 29 Oct 2007 12:12:21 -0800

If you really care you might check out this article on how to use the free windows debugger to figure out what caused the blue screen (this would let you know for sure what driver is at fault).

Also, if you had the option to submit the error to Microsoft you should do so. Real people end up looking at these sorts of things.

By: tastycracker

tastycracker — Mon, 29 Oct 2007 18:13:10 -0800

ooh i have the same problem, except i CAN make a phone call but it takes about 15/30 minutes for it to crash. but it always ends up crashing. i havent been able to figure out what's going on either (grr...vista)