Using Your Library
September 29, 2007 10:26 AM Subscribe
LibraryFilter: What helps / hinders you in your use of the public library?
posted by Rykey to Grab Bag (77 answers total) 14 users marked this as a favorite
At the public library where I work, we are in the process of rearranging, with the general goal of increasing circulation of our library materials (books, CDs, DVDs, software).
It's obvious that we need to move in a more user-centered direction to accomplish this, so I'm trying to see the library through the eyes of our patrons and identify what works, as well as what does not.
So... some questions:
Sorry for the long list!
1) What makes you decide to look for an item in the public library as opposed to going to, say, a bookstore or online source? How often do you find what you are looking for in the library, versus having to go another route?
2) Do you typically visit the library to find something specific, browse what the library has in a general subject area, or just to hang out and see what looks neat?
3) Do you typically end up browsing beyond what you came to the library for? How does that usually happen?
4) In general, do you like navigating the library's collection in the computer catalog and finding items on the shelves yourself, or do you like having a librarian help you find what you're looking for? Why?
5) How easy is it for you to navigate the physical layout of your public library? Can you easily identify where different sections are (fiction, nonfiction, CDs, large print, etc.)?
6) If you were the only person your library served, and cost were no object, how would the library be laid out for you to enjoy it most? What would be gone that is there now? What would be there that now isn't?
7) Tell me about something you were surprised to learn your public library offered.
I know there is plenty of professional literature (studies, surveys, etc.) that explore these questions. I'm interested in your experience here.
Thanks for your feedback!