Getting screwed by Jeep.
September 24, 2007 3:20 PM Subscribe
My friend bought a brand new jeep, the CD player broke, and now they're giving her the run-a-round. What do do?
My friend bought a brand new jeep on june 1st. A month later the CD player quit working entirely, which is ironic since a working CD player is one of the things she was looking forward to most.
She brought it by the dealership where she bought the jeep, they said they would order a new one and it would be there in a week at which point they'd call her to have it installed.
3 weeks went by with no call. She went back to the dealership and they said it had been backordered (she didn't get an estimated date for delivery).
After about a month more with no communication I told her we would go up together to the jeep dealership and get an answer. The woman recognized her as the "cd player" girl and I told her we needed an answer and date when she could get her CD player replaced. She apologized and went to talk to her manager (supposedly). She came back and said the CD player was a week away and she would call when it came in. I went over this with her 3 times, that it would be in by friday (which would be a week) and they would call us. She promised they would.
It's now been 3 weeks and she never called. It's now been almost 4 months and her brand new jeep still has a broken CD player.
What recourse does she have? What can we do to get results? What will make them listen? I realize we have to go above the parts person's head now, to the manager. But I'd rather not spend the next month having him ignore us also.
Any tips to get results?
My friend bought a brand new jeep on june 1st. A month later the CD player quit working entirely, which is ironic since a working CD player is one of the things she was looking forward to most.
She brought it by the dealership where she bought the jeep, they said they would order a new one and it would be there in a week at which point they'd call her to have it installed.
3 weeks went by with no call. She went back to the dealership and they said it had been backordered (she didn't get an estimated date for delivery).
After about a month more with no communication I told her we would go up together to the jeep dealership and get an answer. The woman recognized her as the "cd player" girl and I told her we needed an answer and date when she could get her CD player replaced. She apologized and went to talk to her manager (supposedly). She came back and said the CD player was a week away and she would call when it came in. I went over this with her 3 times, that it would be in by friday (which would be a week) and they would call us. She promised they would.
It's now been 3 weeks and she never called. It's now been almost 4 months and her brand new jeep still has a broken CD player.
What recourse does she have? What can we do to get results? What will make them listen? I realize we have to go above the parts person's head now, to the manager. But I'd rather not spend the next month having him ignore us also.
Any tips to get results?
Try visiting a different dealership, my boss tried to buy a car from one dealership in town, they gave him the run around about everything. He went across down with his business and drove away that afternoon in exactly the car he wanted for less than he was willing to pay. Also, don't go more than a few days without calling. The more you tie up someone on the phone dealing with you, the more quickly they will want to solve your problem. If they say its going to be a week, call them every three days. Failing that, try contacting the BBB or Consumerist. A little bad publicity can grease wheels surprisingly fast.
posted by Phoenix42 at 3:30 PM on September 24, 2007
posted by Phoenix42 at 3:30 PM on September 24, 2007
Get the promises in writing. If things turn unpleasant, it will make things easier.
posted by Comrade_robot at 4:00 PM on September 24, 2007
posted by Comrade_robot at 4:00 PM on September 24, 2007
Yeah, call. Call and ask for someone's boss. Call and mention that you're telling people how horrible the dealer's service is. Call Jeep corporate and ask them what you should do. Or just go here and schedule an appointment at some other dealer.
Oh, and this is stupid, but if you're a she, find a guy and have the guy call the dealer. Unbelievably, this works more than you'd imagine.
posted by dhartung at 4:03 PM on September 24, 2007
Oh, and this is stupid, but if you're a she, find a guy and have the guy call the dealer. Unbelievably, this works more than you'd imagine.
posted by dhartung at 4:03 PM on September 24, 2007
Call Jeep, not the dealership. Tell them what happened, and they should straighten it out. I got the run-around on a slightly different matter from a different car company dealership, and that was the only thing that worked.
posted by YoungAmerican at 5:05 PM on September 24, 2007
posted by YoungAmerican at 5:05 PM on September 24, 2007
Don't wait for them to call you. You should be calling them on the day they said it would be there and then everyday there after until it shows up. You need to be a squeaky wheel.
posted by rsclark at 7:28 AM on September 25, 2007
posted by rsclark at 7:28 AM on September 25, 2007
Unless the service at the dealership is exceptional, call Jeep Corporate first. Warranty issues are always a pain at dealerships.
I had a '05 Passat that had the cd player stop working about 3 months in. It took 1 week for someone to look at it then they told me 3 weeks to get the new player. Fortunately someone rear-ended me in a parking lot, not enough to do damage to the outside of the car but it did something to the cd player and now it works fine.
Stock radios are cheap.
posted by M Edward at 11:17 AM on September 25, 2007
I had a '05 Passat that had the cd player stop working about 3 months in. It took 1 week for someone to look at it then they told me 3 weeks to get the new player. Fortunately someone rear-ended me in a parking lot, not enough to do damage to the outside of the car but it did something to the cd player and now it works fine.
Stock radios are cheap.
posted by M Edward at 11:17 AM on September 25, 2007
This thread is closed to new comments.
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posted by fiercecupcake at 3:26 PM on September 24, 2007